Boots Kitchen Appliances

Very easy to order goods and they were

Very easy to order goods and they were delivered as arranged and in good time. However, this good service is let down very badly indeed by extremely poor and belligerent customer care.

If you order from Boots check your delivery EXTREMELY CAREFULLY!!! Also think twice about paying for their 'peace of mind' professional fitting. In my experience, if they can't do it without any problem... Read Full Review »

• Overall Rating:1.0 out of 5
• Ease of Ordering:5.0 out of 5
• Availability:5.0 out of 5
• On-Time Delivery:5.0 out of 5
• Customer Care:1.0 out of 5
• Recommend store: No

Reply to reviewer (Merchant use only) (Merchant use only)

Although I ordered my dishwasher through

Although I ordered my dishwasher through Boots Kitchen Appliances it was dealt with by DRL Ltd. What a mistake for Boots to allow this company to destroy their brand equity.

Although promised a delivery date earlier than one I had initially selected DRL managed to delivery at their own convenience 3 days later. Dealing with them was a distasteful experience: they did not return calls, their del... Read Full Review »

• Overall Rating:1.0 out of 5
• Ease of Ordering:4.0 out of 5
• Availability:2.0 out of 5
• On-Time Delivery:1.0 out of 5
• Customer Care:1.0 out of 5
• Recommend store: No

Reply to reviewer (Merchant use only) (Merchant use only)

I would never recommend anyone order

I would never recommend anyone order anything from Boots KitchenAppliances as the customer service people have tricked me into having a repair when the item was delivered not fit for purpose and didn't want to refund my monies. I have had to appliance now for 4 weeks and they have messes me about for all this time. This is the worst experience I've ever had with a retailer and it is alway... Read Full Review »

• Overall Rating:1.0 out of 5
• Ease of Ordering:4.0 out of 5
• Availability:4.0 out of 5
• On-Time Delivery:4.0 out of 5
• Customer Care:1.0 out of 5
• Recommend store: No

Reply to reviewer (Merchant use only) (Merchant use only)

Unreliable delivery. Their website

Unreliable delivery. Their website promises that the driver will phone to confirm delivery is on its way - this did not happen and the goods were not delivered in the delivery slot. Customer services were contacted and said that they would phone back to inform me what was happening. They didn't. I had to cancel my arrangements and wait and see. The goods arrived an hour late with no apology. Read Full Review »

• Overall Rating:1.0 out of 5
• Ease of Ordering:4.0 out of 5
• Availability:4.0 out of 5
• On-Time Delivery:1.0 out of 5
• Customer Care:1.0 out of 5
• Recommend store: No

Reply to reviewer (Merchant use only) (Merchant use only)

You purchase the item on the internet, a

You purchase the item on the internet, a washing machine in our case, pay for it by Visa, then they tell you it is not in stock.
It woould be much better if they could update stock availability on their website before going through with the sale.
Apart from that, an excellent service. Especially the delivery, as we live in the Scottish Highlands, which for some companies may as well be the far sid... Read Full Review »

• Overall Rating:4.0 out of 5
• Ease of Ordering:4.0 out of 5
• Availability:3.0 out of 5
• On-Time Delivery:5.0 out of 5
• Customer Care:4.0 out of 5
• Recommend store: Yes

Reply to reviewer (Merchant use only) (Merchant use only)

The purchase and delivery process were

The purchase and delivery process were faultless. Almost too good, in fact, and the number of phone calls confirming my purchase and delivery instructions began to get a touch intrusive.
All was well until I got the sales pitch for breakdown insurance. The "hard sell" is a guaranteed turn off and that is just what it was. That single aspect could have soured the whole process. It persuaded me t... Read Full Review »

• Overall Rating:4.0 out of 5
• Ease of Ordering:4.0 out of 5
• Availability:5.0 out of 5
• On-Time Delivery:5.0 out of 5
• Customer Care:4.0 out of 5
• Recommend store: Yes

Reply to reviewer (Merchant use only) (Merchant use only)

Overall Rating: Very Good

• Overall Rating:4.0 out of 5
• Ease of Ordering:5.0 out of 5
• Availability:5.0 out of 5
• On-Time Delivery:5.0 out of 5
• Customer Care:4.0 out of 5
• Recommend store: Yes

Reply to reviewer (Merchant use only) (Merchant use only)

as yet I have not received my fridge. I

as yet I have not received my fridge. I waited in for the 4 hours. The driver changed the time slot without telling me. And despite speaking to him and arranging that I would pick up my children and be back for his arrival - he arrived 9 minutes early and did not have the courtesey to wait. I have spoken to one of your supervisors and she said the earliest she could do is to have it delivered ... Read Full Review »

• Overall Rating:1.0 out of 5
• Ease of Ordering:2.0 out of 5
• Availability:1.0 out of 5
• On-Time Delivery:1.0 out of 5
• Customer Care:1.0 out of 5
• Recommend store: No

Reply to reviewer (Merchant use only) (Merchant use only)

Excellent service with both Texting and

Excellent service with both Texting and personal phone calls informing delivery time.
Delivery went without a hitch,with both staff very polite and helpful.
Very impressed with whole service given. Read Full Review »

• Overall Rating:5.0 out of 5
• Ease of Ordering:5.0 out of 5
• Availability:5.0 out of 5
• On-Time Delivery:5.0 out of 5
• Customer Care:5.0 out of 5
• Recommend store: Yes

Reply to reviewer (Merchant use only) (Merchant use only)