Dwell

The glass is always half empty - take no notice of any of the naysayers on here; we have used Dwell online on a number of occassions and the service has been impecable from start to finish. Furniture ordered and deliver inside a week, find many companies that will do that. Their communication is superb, you know the situation with your order at all times - and the goods? Go find furniture of this ... Read Full Review »

Contrary to many of the reviews here I have found the service from start to finish to be excellent. We visited the South London store as it is our nearest after browsing the ranges online and sending for a free catalogue. We were interested in a sofa range called the Milan which is a corner sofa with a double bed inside, perfec for the space we had and after looking around we had not seen one as... Read Full Review »

AWFULL AWFULL AWFULLL.... Dont use this store. they haven't a clue about customer service!
After making a complaint about their delivery persons ruining my brand new carpets by stupidly walking thick black muck all the way through my hallway/lounge, I then decided to make a complaint.
After several emails we're ignored (just automated emails were received). I then phoned up, at one branch... Read Full Review »

Dwell is absolutely rubbish service, very poor customer care, very poor follow up. Over 2 months delay in deliverying an item. Do not recommend Read Full Review »

Awful customer service. We waited for almost a month for 4 dinning chairs. Then we received an email on Monday afternoon saying that the delivered would be on Tuesday. Had to take a day off from work and we found out that two of the chairs came with the wrong legs. On Wednesday we called to complain. They said they would send 2 new chairs, which was good. Then they said the delivered had to be dur... Read Full Review »

terrible customer service and no real complaints proceedure. we bought a sideboard from there product no 101834 and was shocked at how difficult the so called self assembly was. we even had to make holes ourselves. which in my mind is carpentry and not self assembly.why do these companies not bother with easy self assembly? well maybe because it saves them money and who cares about the customer?
... Read Full Review »

Dwell has really poor customer service and made a mess of my delivery twice. I have been waiting for almost 3 months and I'm trying to find out how I am to receive my furniture. I would advise not to buy through Dwell, if anything goes wrong no-one can help you over the telephone and no-one will respond to your emails, and like me you could end up nearly £300 out of pocket and not know where... Read Full Review »