Laptops Direct

We ordered an Acer Windows XP laptop, and when it came, it had Vista preinstalled on it. So, we called up and reported the problem. Unbelieveably, the agent who answered the phone tried to charge us £8 for them to rearrange delivery of the correct laptop. After a completely irrational and unnecessary struggle during which we couldn't get a manager on the phone, the agent agreed to not charge u... Read Full Review »

Order was out of stock so I cancelled it and got confirmation of this. Then three weeks later the goods turned up and they took the money. I contacted them and they arranged to collect the good which happened on the 22nd of Aug and I’m still trying to get my refund from them which they keep saying next week or 3-4 working days Not impressed. Dont use them!!!! Read Full Review »

This must be the worse purchase experience for our company in the last 6 years. Software has validation key missing, after 75 telephone calls this is still not rectified. Customer Service staff are rude, ignorant, unprofessional hang up the telephone if they actually have to do some work. Worse, the online returns form has been faulty for the last two weeks so it could not be returned. The c... Read Full Review »

Bought a projector ,the item was already used
and damaged .
Because I returned it without the original packaging they refused a refund or exchange.
Rude customer service,stating that I did the damages!!!
3 weeks on ,they took the money and I was sent the same faulty item as a return.
I refused it , wrote 3 letters , and I am still waiting!!!
DO NOT BUY FROM THEM !!!!!!
YOU HAVE BEEN WARNED Read Full Review »

Having paid for next day delivery, laptop did not arrive for 8 days. In between, having got fed up, I cancelled the order. After initially agreeing to this they then refused to accept a return. Their integrity is nil - do not believe what they say. Read Full Review »

Bought 2 laptops, paid for next-day delivery, still awaiting 3 days later and Cust Svcs no. either engaged or drops after 10 mins hold. Make up your own mind. Read Full Review »

Hopeless. Customer service appalling. Support is a joke. Avoid at all costs. Its best to spend a bit more cash and use a reptuable company. This web site makes me give customer service a rating of 1 - far too flattering Read Full Review »

Please do not order from ths company, your are taking a risk, I can understand all the posotive reviews here as, lets face it, it shouldn't be hard to get what you want, click buy, they see the order take payment and ship. So you can't complain....

BUT

....When it all goes wrong as inevitably it does, don't expect any kind of customer service, my machine has been back 4 times within ... Read Full Review »