The Appliance Shop

The Appliance Shop provides discount kitchen appliances, cookers, hobs, ovens, microwaves, fridges, freezers and cooker hoods from Smeg, Zanussi, Neff, AEG, Electrolux and Bosch.

Average Store Rating.

Overall Rating:
4.5 out of 5
86% of users recommended this store
  • Ease of Ordering:5 out of 5
  • Availability:4.5 out of 5
  • On-Time Delivery:4.5 out of 5
  • Customer Care:4.5 out of 5

List of all The Appliance Shop reviews available. Read what other users think about The Appliance Shop before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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  1. Wow, I looked long and hard to find a

    The Appliance Shop By Anonymous (16/09/2008)

    Wow, I looked long and hard to find a store that had what I wanted at the price that I wanted to pay and then I phoned the appliance shop. The advice I got was instant and they even helped me select the best items for my kitchen. When I asked about delivery they explained the options of delivery dates and even gave me a choice. Best of all was the communication or was it the price or was it the se... Read Full Review »

    Was this review helpful to you? (Report Abuse)
    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Reply to reviewer (Merchant use only) (Merchant use only)

  2. This company is very difficult to

    The Appliance Shop By DOT JONES (15/08/2008)

    This company is very difficult to contact by phone but they did respond to my emails. On Kelkoo it stated that the item was in stock & is usually despatched within 7 days. What I now realise is that they respond within 7 (working days) with an email advising the date of delivery. That's ok if they would only make that clear.

    In my case I ordered on the evening of Thursday 31st July & my cred... Read Full Review »

    1 out of 1 people found this review helpful
    Was this review helpful to you? (Report Abuse)
    • Overall Rating:3.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:2.0 out of 5
    • Recommend store: No

    Reply to reviewer (Merchant use only) (Merchant use only)

  3. It has been a pleasure doing business

    The Appliance Shop By Sharon OSullivan (18/07/2008)

    It has been a pleasure doing business with this Company. They certainly are all efficient and I will certainly being doing
    further business with them again.

    Well done on your sales and after sales service. I will certainly be recommending this Company to all my family and friends.

    If I had my way I would be sending certain Companies to you for
    training, as your team have certainly cracked it an... Read Full Review »

    Was this review helpful to you? (Report Abuse)
    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Reply to reviewer (Merchant use only) (Merchant use only)

  4. A fantastic shopping experience. The

    The Appliance Shop By Anonymous (09/07/2008)

    A fantastic shopping experience. The staff couldn't have been more helpful and the goods arrived exactly when they said they would. I would have no hesitation in using this company again. Read Full Review »

    Was this review helpful to you? (Report Abuse)
    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Reply to reviewer (Merchant use only) (Merchant use only)

  5. 4th time ordering an appliance.

    The Appliance Shop By Anonymous (24/06/2008)

    4th time ordering an appliance. fantastic company to use, efficient, fast deliveries, friendly staff, excellent customer service. have already recommended to friends and family Read Full Review »

    Was this review helpful to you? (Report Abuse)
    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Reply to reviewer (Merchant use only) (Merchant use only)

  6. I placed an order for a Zanussi Oven on

    The Appliance Shop By Mike Cowie (19/06/2008)

    I placed an order for a Zanussi Oven on 6th June. I was told the item 'Usually ships: 7 days'. Despite several phone calls and messages left on an answer machine, my oven, money for which was debited to my credit card on the 6th, had still not dispatched by the 19th!

    No e-mails or phone calls were ever made to me, to give any explanation. When I did get to speak to 'Vickey', I wa... Read Full Review »

    2 out of 3 people found this review helpful
    Was this review helpful to you? (Report Abuse)
    • Overall Rating:1.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Reply to reviewer (Merchant use only) (Merchant use only)

  7. Great service, great prices. This is the

    The Appliance Shop By Anonymous (13/06/2008)

    Great service, great prices. This is the third time I have used The Appliance Shop and I would not buy anywhere else. My appliances arrived two days after ordering. Highly recommended. Read Full Review »

    Was this review helpful to you? (Report Abuse)
    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Reply to reviewer (Merchant use only) (Merchant use only)

  8. Will not use this company

    The Appliance Shop By Anonymous (26/05/2008)

    Will not use this company again.

    Ordered a dishwasher after confirming that they had the model in stock and told it would be delivered within 7 days.

    Received a phone call on the 7 days after ordering to say that the model had been discontinued and they could not deliver it. Not impressed that they did not have them in stock after I had specifically asked before placing the order and also tha... Read Full Review »

    Reply From The Appliance Shop

    02/06/2008

    Customer was contacted after 4 days and offered an alternative product.the stock at the applianceshop had been allocated to previous orders and bosch had not informed us that the model ordered had been discontinued.we feel the review is unfair and did not reflect the true position.

    1 out of 1 people found this review helpful
    Was this review helpful to you? (Report Abuse)
    • Overall Rating:1.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Reply to reviewer (Merchant use only) (Merchant use only)

  9. Based on Kelkoo customer reviews, I

    The Appliance Shop By Mike Hall (16/05/2008)

    Based on Kelkoo customer reviews, I ordered a Bosch gas hob from theapplianceshop.com. A week after placing the order, I received an e-mail from them to say that the hob would be delivered on a specific date in 4 days time. I was a little frustrated that they didn't give any indication of likely time of arrival (most internet companies at least specify morning or afternoon delivery), and too... Read Full Review »

    Was this review helpful to you? (Report Abuse)
    • Overall Rating:1.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Reply to reviewer (Merchant use only) (Merchant use only)

  10. We were extremely pleased with the price

    The Appliance Shop By jean stoneman (18/04/2008)

    We were extremely pleased with the price offered by this store and the free delivery service. They delivered on time, keeping us informed of progress. An excellent service. Thank you. Read Full Review »

    Was this review helpful to you? (Report Abuse)
    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Reply to reviewer (Merchant use only) (Merchant use only)

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