Empiredirect

This online home electrical e-tailer stocks a good range of home entertainment products, domestic appliances and in-car packages. Upto 30% discount on High Street prices.

Average Store Rating.

Overall Rating:: 3 out of 5

44% of users recommended this store

Ease of Ordering:4 out of 5
Availability:3 out of 5
On-Time Delivery:3 out of 5
Customer Care:2.5 out of 5

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List of all Empiredirect reviews available. Read what other users think about Empiredirect before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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- Overall Rating:1.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:4.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I ordered a LCD TV over the internet and
Empiredirect By Brian (30/08/2006)

I ordered a LCD TV over the internet and the ordering process was simple and straight forward. I received the TV two days later. Sadly there were no instructions for the TV and the manufacturer (LG) didn't even recognise the model as a European model and hence unable to order istruction. Waited two weeks for a refund and got loads of excuses that the product hadn't arrived back in their... Read Full Review »

2 out of 2 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:2.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
This company is useless. Ordered 2
Empiredirect By Anonymous (27/07/2006)

This company is useless. Ordered 2 Olympus MJU 810 digital cameras and 2 XD cards on the buy now pay 9 months option. It took over a week for the agreement to get sorted out then the problems started.

The ordered had been placed for 1 and a half weeks by now and rang to ask about delivery we were told tomorrow, but what we actually got the next day was the 2 XD cards. So we rang up again and aske... Read Full Review »

1 out of 1 people found this review helpful
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- Overall Rating:4.0 out of 5
- Ease of Ordering:4.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:0.0 out of 5
- Recommend store: Yes
I ordered a Roberts' Gemini 1 radio
Empiredirect By Anonymous (18/07/2006)

I ordered a Roberts' Gemini 1 radio from this company on the Sunday evening. Everything went completely smoothly and it was delivered to my door in perfect condition on the Tuesday morning early.

I had been hesitant about using Empire Direct because their current rating had only been three and a half stars. This is not consistent with my experience at all. Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Store dispatched goods - delivery
Empiredirect By Barry Brown (26/06/2006)

Store dispatched goods - delivery company refused to delivery because I live on the second floor. Day wasted on the phone to multiple people - assued delivery would be made, finally told at 4:30pm that delivery was not possible. Complete waste of time. Check if you don't live in a house! Read Full Review »

none of 1 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:3.0 out of 5
- Ease of Ordering:4.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Web-site easy to use,as is the ordering
Empiredirect By Anonymous (07/06/2006)

Web-site easy to use,as is the ordering function. But they do not show whether an item is in stock. I ordered a plasma tv that the site said woudl be delivered in 7-10 working days. I gave them my mobile number as a daytime contact. Instead they left a message at my home number that the item was out of stock. I phoned and asked about an alternative tv - also out of stock. I was told they wou... Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:5.0 out of 5
- Ease of Ordering:4.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:4.0 out of 5
- Recommend store: Yes
I ordered a laptop from empire direct
Empiredirect By Anonymous (30/05/2006)

I ordered a laptop from empire direct and it arrived 5 days later on the given delivery date. I ordered online, and the only problem I had was not receiving email confirmation of my order. The website had said that they were experiencing difficulties with their order tracking service. I gave it 24 hours, but still had no confirmation (apart from my print out), so phoned the company armed with my o... Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:3.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:3.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Ordered a Dyson dc14 animal over phone
Empiredirect By Janet Wilsher (08/05/2006)

Ordered a Dyson dc14 animal over phone on a friend's recommendation. Collected from warehouse as I needed it quickly. When I got home checked the invoice said DC14animal at correct price and box looked ok as I saw it said DC14. Tried the vac to make sure it was ok and then realized there should have been another attachment. When I looked more carefully at the box it did say DC 14 with allergy ... Read Full Review »

1 out of 1 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Ordered a major electrical appliance
Empiredirect By Chris Lewis (26/03/2006)

Ordered a major electrical appliance which was delivered and turned out on closer inspection to be quite severely damaged. Complained about this and the fact that it would cause severe inconvenience if it remained in my tiny house and was assured that it would be picked up next day. It has not been and it is still causing me severe inconvenience. I really would not go back to this bunch even fo... Read Full Review »

2 out of 2 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I ordered a laptop. Delivery was to be
Empiredirect By Paul Anderson (18/03/2006)

I ordered a laptop. Delivery was to be in 2-5 days. After five days I called they took two days to find out it was stolen at the depot. They took another week to get back to me and say another was to be delivered. After it was promised and not delivered I called and it took another week to find out the second was stolen as well. Then they told me they were no longer stocking the item and if I... Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
Bought a washer and dryer for my new
Empiredirect By Kris Jones (14/02/2006)

Bought a washer and dryer for my new house. Ordering was dead easy and delivery was straight forward. Not much else to add, but will use them again. Read Full Review »

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