Empiredirect

This online home electrical e-tailer stocks a good range of home entertainment products, domestic appliances and in-car packages. Upto 30% discount on High Street prices.

Average Store Rating.

Overall Rating:
3 out of 5
44% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:3 out of 5
  • On-Time Delivery:3 out of 5
  • Customer Care:2.5 out of 5

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List of all Empiredirect reviews available. Read what other users think about Empiredirect before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:0.0 out of 5
    • Recommend store: Yes

    ordered Denon mini system online at

    Empiredirect By GRAHAM UTTING (05/03/2008)

    ordered Denon mini system online at 12.00 on Sunday 2/3/08 got text message at 16.00 to say it would be delevered on Tues 4/3/08, it arrived at 13.00, brilliant! 3rd time i've used this company, would definitely use again. Read Full Review »

    none of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:2.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:4.0 out of 5
    • Recommend store: No

    Beware of this companies delivery times,

    Empiredirect By Steve N (22/02/2008)

    Beware of this companies delivery times, i was waiting for my tv a month after i ordered it, by which time the price at other places had dropped. I ended up going to www.cramptonandmoore.co.uk (crampton and Moore) just in case they delete my link. Phoned and tv was in stock and ready for collection or despatch same day. If you must use emprire direct don't order on the internet phone a store a... Read Full Review »

    3 out of 3 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Easy to order on website. Accurate

    Empiredirect By Anonymous (31/01/2008)

    Easy to order on website. Accurate delivery information. Customer services phoned with details of delivery day. Delivery team phoned the day before delivery to advise of delivery time. Item delivered in perfect condition, on time by professional guys, took away packaging, polite people who I would deal with again. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:3.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    AVOID THIS COMPANY Online Stock status

    Empiredirect By Anonymous (18/01/2008)

    AVOID THIS COMPANY
    Online Stock status was an "untruth"- said 7-10 days but so far 16 days and counting with
    No communication email informing of true stock status, so when I call to find out it
    Took ages for someone to answer my call (informing me that it should be 7-10 days...even though it had already been 8 working days)
    Still no communication to provide update 10 days later
    No answe... Read Full Review »

    2 out of 2 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:2.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:2.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    This may go on a bit but please read to

    Empiredirect By R JONES (14/01/2008)

    This may go on a bit but please read to make you aware of what can go wrong (if published - bet we don't win the MP3!) We paid £710 for TV in-store (Romford) we were told it would be delivered to the store on the Thursday we collected set it up only 2 find it was the wrong model- phoned store and after finally convincing the rude assistant that they had delivered the wrong model were told corr... Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:2.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:2.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    This may go on a bit but please read to

    Empiredirect By R JONES (14/01/2008)

    This may go on a bit but please read to make you aware of what can go wrong (if published - bet we don't win the MP3!) We paid £710 for TV in-store (Romford) we were told it would be delivered to the store on the Thursday we collected set it up only 2 find it was the wrong model- phoned store and after finally convincing the rude assistant that they had delivered the wrong model were told corr... Read Full Review »

    3 out of 3 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:4.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:4.0 out of 5
    • Recommend store: Yes

    I have ordered a washing machine and

    Empiredirect By Kevin Ennis (30/12/2007)

    I have ordered a washing machine and Samsung 42" Plasma TV in the last 6 months and both were delivered on time and in perfect condition. The delivery drivers were very helpful and the TV delivery drivers unpacked the TV for us as I have poor health. Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:3.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    On Christmas Day, Empire Direct offered

    Empiredirect By Anonymous (27/12/2007)

    On Christmas Day, Empire Direct offered a Canon digital camera at a very competitive price which I promptly ordered.

    A couple of days latter I received a call from Empire Direct claiming that there was a mix-up with their system and that they took more orders than they should have as there wasn't enough stock. OK I thought, it will take a bit longer to deliver the camera but it was worth wait... Read Full Review »

    2 out of 2 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:4.0 out of 5
    • Recommend store: Yes

    Very easy transaction; communication

    Empiredirect By Anonymous (29/11/2007)

    Very easy transaction; communication about delivery date/time was very good. Would use again. Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Don't bother! Completely unreliable

    Empiredirect By Anonymous (20/10/2007)

    Don't bother! Completely unreliable on stock availabliity, delivery dates and no updates on delivery unless you push hard. I ended up buying from Sainsbury's, it was cheaper, professional and reliable. 'Nuff said! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

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