Empiredirect

This online home electrical e-tailer stocks a good range of home entertainment products, domestic appliances and in-car packages. Upto 30% discount on High Street prices.

Average Store Rating.

Overall Rating:
3 out of 5
44% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:3 out of 5
  • On-Time Delivery:3 out of 5
  • Customer Care:2.5 out of 5

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  • Overall Rating:3.0 out of 5
  • Ease of Ordering:3.0 out of 5
  • Availability:3.0 out of 5
  • On-Time Delivery:3.0 out of 5
  • Customer Care:1.0 out of 5
  • Recommend Product: No
Empiredirect

Ordered a Dyson dc14 animal over phone

By Janet Wilsher (08/05/2006)

Ordered a Dyson dc14 animal over phone on a friend's recommendation. Collected from warehouse as I needed it quickly. When I got home checked the invoice said DC14animal at correct price and box looked ok as I saw it said DC14. Tried the vac to make sure it was ok and then realized there should have been another attachment. When I looked more carefully at the box it did say DC 14 with allergy in small letters underneath and when I looked at the Dyson website I realized that there were two DC 14 models and that I had paid for the dearer model and had been given the model that should have been about £20 cheaper. I rang the firm who basically said that as I had used the machine it was my problem. I accept that I couldn't return the vacuum but I asked them to provide me with the attachment that I had paid for but not been given knowing that it was available separately. This they refused to do and the customer services were quite rude to my husband. I will never use the firm again and will make sure none of my friends do. Its ok if everything goes smoothly but if you have a problem they WONT HELP.

1 out of 1 people found this review helpful

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