Empiredirect

This online home electrical e-tailer stocks a good range of home entertainment products, domestic appliances and in-car packages. Upto 30% discount on High Street prices.

Average Store Rating.

Overall Rating:: 3 out of 5

44% of users recommended this store

Ease of Ordering:4 out of 5
Availability:3 out of 5
On-Time Delivery:3 out of 5
Customer Care:2.5 out of 5

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* Prices marked with a star don't include delivery costs. Please check on merchant's site.

List of all Empiredirect reviews available. Read what other users think about Empiredirect before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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EMPIRE DIRECT HAS GONE BUST!
Empiredirect By Anonymous (23/01/2009)

EMPIRE DIRECT HAS GONE BUST! Read Full Review »
- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: Yes
Reply to reviewer (Merchant use only) (Merchant use only)
Empire Direct went into adminstration 19
Empiredirect By HELEN PROKSCHA (22/01/2009)

Empire Direct went into adminstration 19 Jan 2009. Suggest you make this clear on your website Read Full Review »
- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Reply to reviewer (Merchant use only) (Merchant use only)
Empire Direct have gone into
Empiredirect By Anonymous (20/01/2009)

Empire Direct have gone into administration as of 19th January 2009 Read Full Review »
- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Reply to reviewer (Merchant use only) (Merchant use only)
whilst I am pleased with the price and
Empiredirect By Rosalyn Morris (02/12/2008)

whilst I am pleased with the price and quality of the fridge freezer I ordered, I was dismayed at the unhelpfulness of the delivery men who at first refused to unpack the item and then rushed me to check it over. When they left I noticed 2 dents low down on either side of the unit. I phoned Customer Services directly to inform them and was told to ring back on Monday. When I did so, I was met wit... Read Full Review »
- Overall Rating:2.0 out of 5
- Ease of Ordering:4.0 out of 5
- Availability:4.0 out of 5
- On-Time Delivery:3.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Reply to reviewer (Merchant use only) (Merchant use only)
I ordered a 42' LCD on the 6th Nov. They
Empiredirect By Les Ashworth (01/12/2008)

I ordered a 42' LCD on the 6th Nov. They said it would take 7-10days. On the 19th my wife had to ring them to see where the TV had got to, they said the manufacturer has problems and its not there problem. I emailed them the same day and asked them to give me a definitive delivery date but the never answered my email. On the 21st I cancelled the order and they said they would refund that day. It's... Read Full Review »
- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Reply to reviewer (Merchant use only) (Merchant use only)
Ordered a TV on-line and web site stated
Empiredirect By David Neaves (04/11/2008)

Ordered a TV on-line and web site stated 7-10 days delivery. Was sent an email to contact the sales department. I was told they did not have a delivery date to them selves so I made sure I kept checking myself. After 2 weeks I called and was told they were due in on the Monday, no phone call. I called them on the Tuesday and was told would i like a delivery date? ( er yes!) They then wanted anothe... Read Full Review »
- Overall Rating:1.0 out of 5
- Ease of Ordering:4.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Reply to reviewer (Merchant use only) (Merchant use only)
i think its a bit bad because i use to
Empiredirect By michael trikha (21/08/2008)

i think its a bit bad because i use to work at empire direct and the manager try to get of rid of me i was a hard worker after 5 weeks he says go for no reason i think the firm was great but it was the discrimination from the people who work there. Read Full Review »
- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Reply to reviewer (Merchant use only) (Merchant use only)
I paid £29.99 for an Emipredirect edxtra
Empiredirect By Anonymous (12/05/2008)

I paid £29.99 for an Emipredirect edxtra card, which as part of its terms and conditions gives a price guarantee on all items you have in stock, and in addition, extends the manufactures guarantee to 3 years. I asked Empiredirect to price match a Nikon D60 18-55DX11-VR (Amazon price £422, Empiredirect price £529), I was informed that as Empiredirect was offering a longer warranty, i.e. 3 years, on... Read Full Review »

4 out of 5 people found this review helpful
- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Reply to reviewer (Merchant use only) (Merchant use only)
Ordered a hoover, arrived promptly with
Empiredirect By matt selidine (26/04/2008)

Ordered a hoover, arrived promptly with a call from the delivery company to arrange collection. Very good price, will be using them again Read Full Review »
- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
Reply to reviewer (Merchant use only) (Merchant use only)
BUYERS BEWARE. After the initial joy of
Empiredirect By Anonymous (21/04/2008)

BUYERS BEWARE. After the initial joy of receiving our new Beko543FS fridge-freezer, it broke down after just 6 months and Empire Direct have so far tried every trick going to avoid helping us out. First they denied liability, sending us to Beko. It wasn't until we quoted the Sale of Goods Act to them that they agreed they were responsible! Even though an engineer has inspected it and said that... Read Full Review »

1 out of 1 people found this review helpful
- Overall Rating:1.0 out of 5
- Ease of Ordering:4.0 out of 5
- Availability:4.0 out of 5
- On-Time Delivery:4.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Reply to reviewer (Merchant use only) (Merchant use only)