PC World

St. George's Retail Park Leicester take some beating on poor customer relations. The after sales ethos is very unfriendly, unhelpful and forgetful of our hard earnt money spent. The old boy on the customer service clearly is a 'jobs worth' type.
Having queued a total of 3 hours today between 2 stores to resolve a faulty item bought 1 month ago just out of 28 day guideline (which manu... Read Full Review »

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Same as below.
I entered shop in London High Street Ken with intent of buying a new PC.
No one from staff was willing to help. Someone who looked like the manager wanted to take my name and asked to join a queue and wait 30 or 40 mins bfr being called and have some advice from salesperson.
I couldn't be bothered to wait 40 mins bfr spending 1500£ for new equipment.
I left and bought my PC at D... Read Full Review »

With the recent introduction of vista i purchased a laptop for my aunt which had media centre installed but came with afree vista upgrade offer. Unfortunately my aunt was incapitated fro three and in hospital so she was unable to get to the store to get her free upgradeby the redemption date. She was all of two days late whereupon PC World decided that she couldn't get it but offered to sell h... Read Full Review »

I ordered a laptop from PCWorld Online. Wrong item was delivered. Tried to return the product instore and was told must be done through their courier pick up service. Took over one week to deliver the labels. Waiting on pick up now. Told will take 11 working days from them receiving the goods to return money. £635 out of pocket and still no laptop. Terrible customer service. Can no longer even fin... Read Full Review »

Called in to the High Street Kensington store on 4 Feb intending to buy a laptop. I was hoping to get expert advice. Instead I received total indifference
in fact disdain from one member of staff.
From another a half hearted and unhelpful attempt to explain that one or two laptops might suit my needs. I wouldnt dream of buying one from PC world! Read Full Review »

Tried to order product which was "in stock" and listed a delivery price.When I tried to order delivery was unavailable and the item was only available through instore reservation and pick up. So I inputted my post code to discover there were no stores near me that stocked the camera. Poor service. Read Full Review »

I was very impressed with the service received. Emails were sent to me every step of the way. I opted for their standard free delivery and received my order within 3 days. I really can't fault them. Read Full Review »

PC world are rubbish. I was ill advised re which laptop to choose (they recommended a crummy model they were trying to clear stock on), after I had paid the money suddenly there was no stock. They promised delivery - the next day I was told they had missed the delivery and I must collect. I took the laptop home, to find it malfunctioning. Once I returned it PC world told me that they had no replac... Read Full Review »