PC World

My daughter bought a Acer Laptop from comet , its power supply burnt our new carpet, it took us hour and hour on phone for months to get our money back for the laptop and a carpet, worst customer servise we have ever had from both companys Read Full Review »

i bought a acer aspire one laptop when i asked if it had a cd drive in it he said yes on arrriving home with it i opened it and found it had no cd drive in it on taking it back to the store i was refused a refund on account i had opened the packaging i explained in order to check the goods i had to open the packaging as i am not blessed with xray vision the tech guy insisted he was right and he wa... Read Full Review »

Bought a laptop having to get many replacements throughout the 5 months of having my laptop. 2 days ago got a replacement product, great laptop.

Customer services is a 4/5 for me, some are experienced and helpful but others seem clueless sometimes when explaining specific products you are about to purchase. For instance, when I purchased my laptop I had problems with the webcam drivers (which, on... Read Full Review »

I went in to one of the PC World stores after a new computer and was delighted with the service I got. As an avid PC user I knew about the software I needed and was able to buy that without any problems and had someone to help me get all the things I was after. Even got the Support Monthly Package as my last laptop got its screen smashed and payed out £200 to get it fixed. Pricing in a store doesn... Read Full Review »

Orded an item and was told it would take 5 working days, 10 working days later and not only is there no sign of the item there has been no cummunication to let me know whats happening, I never use their shops as they are such a rip off but now I dont think I will ever use their website either Read Full Review »

To the writer who felt she was lucky using the excellent Carlisle store - I recently took back a HD ready Television set (I bought in Dumfries PC World) to my hometown store in Carlisle,which when opened I found a small nick on the screen - thinking I was about to enter a difficult negotiation to replace the set, I got geared up, only to be met by a quiet response from the sales man who replaced i... Read Full Review »

Am I just lucky? For all the disgruntled reviewers I would say come to Cumbria. The staff at PC World in Carlisle are friendly, willing to discuss various options, happy to let a customer go away and think about their purchase, do the transaction in a quiet sales corner with comfy chairs and carry any heavy goods to the car.

Come to think of it, Comet, Currys, B and Q....... in fact all the ... Read Full Review »

PCWORLD is a disgrace. I spent 30 minutes with a sales person only to be told at the end of it that if I didnt take out the monthly protection plan I would not be eligible for any offer or discounts. It was in fact worded that there are people that spend much more than I do in store and they have to take out the protection to access any deals.
Whoever is in control of training the staff needs his... Read Full Review »

PC WORLD READING - IF THE STAFF SPENT AS MUCH TIME DEALING WITH CUSTOMERS AS THEY DO TRYING TO AVOID THEM THEY MAY JUST DOUBLE THEIR TURNOVER. WHAT I WANT TO KNOW IS WHEREABOUTS IN THE COUNTRY IS THE SUPERB BRANCH WE SEE IN THE TV ADS? Read Full Review »