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Average Store Rating.

Overall Rating:
2 out of 5
22% of users recommended this store
  • Ease of Ordering:2.5 out of 5
  • Availability:2.5 out of 5
  • On-Time Delivery:2 out of 5
  • Customer Care:2 out of 5

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  • Overall Rating:1.0 out of 5
  • Ease of Ordering:1.0 out of 5
  • Availability:1.0 out of 5
  • On-Time Delivery:1.0 out of 5
  • Customer Care:1.0 out of 5
  • Recommend Product: No
PC World

I went to get a memory upgrade at the

By Michael Dougherty (09/01/2009)

I went to get a memory upgrade at the Tottenham Court Road PC World. They have a large sign advertising memory upgrade for £14.99 in store. This includes memory installation and on the spot service. I waited in the queue for about 30 minutes. I then was told by the manager Sanjika that I needed two RAM memory cards installed and they would charge me for 2 installations! What a scam. He also told me that they couldn't provide on the spot service as they were busy. However, he then told me they could in fact provide on the spot service if I paid for 'premium' service.

The long queueing time, false advertising and pricing scams all lead to a bad consumer experience that should be investigated by the advertising standards association. PC World customer service and marketing teams should be ashamed and embarassed.

I hope other people read this so they don't waste their time with PC World, at least at this location anyway. I bet the other stores are comparable in poor service.

2 out of 2 people found this review helpful

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