PC World Sale Now On!
Collect@Store service a waist of time I used PC Worlds web site the day before yesterday to order a Samsung 10.1 Tablet from their Poole branch, I did not hear anything from them until 4pm yesterday when they emailed me to say it was available to collect, I made a special trip into town last night to pick it up. They took the money from my card and said they would go and get it, 20 minutes later they announced that they did not have any stock, so I had them re- credit the card. What is the point of this system if they do not physically hold the item for you? Next time I will buy on-line from a reliable supplier and not waist my time with PC World - Martin
what ever you do don't get there insurance My laptop went faulty 3 months ago so got it picked up. came back with cd rom missing sent off for repair again. now its returned scratched to bits as it had a polished finish argued to get it sent back. Returned without the power adapter so requested a write off under 28 days was picked up and returned 2 weeks later saying no fault found still scratched without power adapter. Im still trying to get it written off 14 weeks after first fault. still scratched to bits still not written off. ive spent at least 11 hours on the phone with no progress. ive never been so stressed. and their complaints line A joke. They cant help. it might as well be a automated service as you get the same excuses. dont risk it. not worth it. ebuyer or Scan website is better
Extremely bad service. Never go here. They give you 1 year three guarantee and when we called them they said that they would charge you for repair.
Did not receive the goods,and been a total night mare to get the money back
I went to get a memory upgrade at the Tottenham Court Road PC World. They have a large sign advertising memory upgrade for £14.99 in store. This includes memory installation and on the spot service. I waited in the queue for about 30 minutes. I then was told by the manager Sanjika that I needed two RAM memory cards installed and they would charge me for 2 installations! What a scam. He also told me that they couldn't provide on the spot service as they were busy. However, he then told me they could in fact provide on the spot service if I paid for 'premium' service. The long queueing time, false advertising and pricing scams all lead to a bad consumer experience that should be investigated by the advertising standards association. PC World customer service and marketing teams should be ashamed and embarassed. I hope other people read this so they don't waste their time with PC World, at least at this location anyway. I bet the other stores are comparable in poor service.
Today I attempted to buy a Samsung NC10 Netbook. Before checking stock, the assistant asked what I wanted to do with it. I said I'd researched Netbooks and knew this was the one I wanted, but no, she still insisted. I told her it was for internet browsing so she went off and checked stock. Yep, got one. Good. How am I paying? By credit card. Okay. Over to the payment desk. With wallet out, I took a seat. Calling up the order number on the screen, '£4.99' appeared. Ah. I know what's coming, I thought - PC World's 'PC Performance'. And so then it starts. She has to tell me about this. I stop her there. I'm aware of it and don't want it. Thank you. But what if your netbook goes wrong? Hmmm. Surely in warranty, I politely say, it won't be a problem. Not with PC Performance it won't be sir. No, that's not what I meant. Look, forget it. If it goes wrong out of warranty, I work with chaps who are competent computer repairers (she probably hears this every day but in this case it's true). But she's insistent. Where will you get your parts from? And then I lose patience. 'If you're going to continue to ask me questions, I'm walking out of the shop'. To which she replies, 'I've got to'. So... I walk out of the shop. Now, I know there's pressure on staff to sell warranties, but surely the imbeciles who have trained this 'Sales Manager' must realise that if it's clear you're going to lose a sale it'd perhaps be prudent to throttle back a little on the hard sell? Peculiarly, I feel relieved not to have bought it from there. Whether I was being unreasonable expecting to purchase a product I knew more about than the salesperson (she casually mentioned this was the uprated Atom chip from the Centrino - clearly not aware it's a brand new product, was only launched in October and has never been in existence to have a previous version)I don't know, but an attempted hard sell has led to no sell.
Do not use this store or trust Kelkoo. They make up prices to get you interested and then change them at will. You will waste a lot of time and get very angry - like me.
I bought a compaq laptop from pc world in newport - i have no complaints with the actual store but plenty with pc world in general. The first laptop i had was faulty and was exchanged straight away. The second laptop i had developed a fault after 6 weeks, i phoned tech guys and over the course of a week they had me do system restores and a system recovery to no avail - it was eventually picked up by a courier and i was told average of 7 - 10 days and i would have it back !!! it has now been 18 days and i have had to chase it up - sometimes i am told the part is in stock and i wont have to wait long and other times i am told the part is still out of stock and they dont know when i will get it back !! When i quoted the sale of goods act to them they got quite narky and said they still had 11 days before they have breached any contract - as far as i can see i bought faulty goods and they should replace or refund - the laptop was brand new for goodness sake ! Would not recommend PC World to anyone - ever. Customer service leaves a lot to be desired.
it is very disapointed to say that i never ever dealed with a uk store and found problems to solve a claim under pc performace like i had found with pc world costomer service.if some one has the decency to cominicate with me and maybe solve my claim ,will be very apriciated.i have mailed more than 15 email which most of we not replied i have called overseas more than12 times with no succsess i tried to fax and still no sucsess.hope this report comes to someone that really can help . thank you regards one costomer
I was silly enough to have bought a Advent laptop from the Staines pcw. In short, I was absolutely stupid to have believed a single word they said. It is a truly awful machine, comes with loads of bundled software that makes it run sooo slow! Including, pictures and logs from previous users!! (probably the bored staff who can't be bothered to talk to potential customers!) The customer service is a non-existent joke and they genuinely seem suprised that you have believed what you have been told when they don't deliver e.g. You'll have to talk to the manager, who passes you to someone else who, in turn, passes you to someone else who tells you you'll need to talk to the manager!!! (who is simply rude and incapable of doing anything other than taking your phone number and NOT calling you! Of course, he is unavailable on the phone and when you make a return visit, to chase him up,you have to start all over again because the idiot can't remember anything until you 'prove' it by quoting him and citing dates, times etc - then he just crumbles and blames 'being busy' grrr) As for the expensive telephone support, set aside at least 2 hours to find out you'll need to call back or it's a microsoft problem! (Oh yes, windows is known to be soo utterly unreliable it's why it works for 100's of millions of people and pcw make a selling point of having it on the pc's) I could go on but here's the message if you're thinking of buying a pc or laptop from pcw DON'T! Avoid the pain and buy it from a complete stranger over the net - you cannot possibly have more pain! If you go to pcw voluntarily you ARE stupid, there are NO excuses whatsoever. AVOID the place like the plague. Have a nice christmas and don't ruin it by getting anything from pcw that may require any subsequent assistance.