John Lewis

John Lewis has been voted the UK’s favourite retailer in a poll of over 6000 shoppers. The Consumer Satisfaction Index 2008, carried out by retail analysts Verdict Research, asked customers to rate retailers in terms of range, price, convenience, quality, service, ambience, facilities and layout.

Average Store Rating.

Overall Rating:: 3 out of 5

51% of users recommended this store

Ease of Ordering:4 out of 5
Availability:3.5 out of 5
On-Time Delivery:3.5 out of 5
Customer Care:3 out of 5

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Overall Rating:1.0 out of 5
Ease of Ordering:2.0 out of 5
Availability:1.0 out of 5
On-Time Delivery:1.0 out of 5
Customer Care:1.0 out of 5
Recommend Product: No

John Lewis

This is a review of John Lewis Direct

By terence bingham (18/09/2009)

This is a review of John Lewis Direct not of the High Street Store, as they as different as chalk and cheese. Ordered an expensive small fridge. They stated that there were 10 available. Expected 7 working days delivery as advertised, but found out after enquiring after 8 days that the delivery would be 3 weeks. Went back in to their web site and lo and behold it did say 3 weeks but it was tucked away where it wouldn't be noticed. Never mentioned this when you go into check out and pay. They are very quick to bank your money, without giving any service. Will not go back

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