John Lewis

John Lewis has been voted the UK’s favourite retailer in a poll of over 6000 shoppers. The Consumer Satisfaction Index 2008, carried out by retail analysts Verdict Research, asked customers to rate retailers in terms of range, price, convenience, quality, service, ambience, facilities and layout.

Average Store Rating.

Overall Rating:
3.5 out of 5
51% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:3.5 out of 5
  • On-Time Delivery:3.5 out of 5
  • Customer Care:3 out of 5

Certified Shop

40 offers Most Popular John Lewis Products

    • Informations details

      • She'll look the part in this cute blouse and trouser set. Boasting a border print and a striking green colouring, it's definitely an outfit that will be worn again ...

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    • Price

      1. Price: £19
      2. + P&P: Free
      3. Total: £19

    • Informations details

      • Quilted mattress protectors with 100% pure cotton cover and filled with 100% soft wool for warmth and comfort. Single to fit bed 90 x 190cm Double to fit bed 135 ...

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    • Price

      1. Price: £58.50
      2. + P&P: Free
      3. Total: £58.50

    • Informations details

      • Did you know that 74% of adults experience sleep problems a few nights a week or more and most people would benefit from a better quality of sleep? This mattress ...

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    • Price

      1. Price: £166
      2. + P&P: Free
      3. Total: £166

    • Informations details

      • 8cm deep siliconised polyester mattress toppers for extra support and comfort. Single to fit bed 90 x 190cm Double to fit bed 135 x 190cm Kingsize to fit bed 150 ...

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    • Price

      1. Price: £78
      2. + P&P: Free
      3. Total: £78

    • Informations details

      • Quilted mattress protectors with 100% pure cotton cover and filled with 100% soft wool for warmth and comfort. Single to fit bed 90 x 190cm Double to fit bed 135 ...

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    • Price

      1. Price: £34
      2. + P&P: Free
      3. Total: £34

    • Informations details

      • The support offered by the pocket springs in this mattress combines with luxuriously soft layers of padding to help you drift blissfully off to sleep. It has a ...

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    • Price

      1. Price: £288
      2. + P&P: Free
      3. Total: £288

    • Informations details

      • This mattress topper combines temperature sensitive visco elastic foam and polyester microfibre filling for comfort and support. The punched hole profile in the ...

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    • Price

      1. Price: £205
      2. + P&P: Free
      3. Total: £205

    • Informations details

      • The filling for this mattress is a sturdy core of coir (coconut fibre) and natural latex, wrapped with a deep layer of Welsh wool, and finished with an organic ...

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    • Price

      1. Price: £141
      2. + P&P: Free
      3. Total: £141
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* Prices marked with a star don't include delivery costs. Please check on merchant's site.

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List of all John Lewis reviews available. Read what other users think about John Lewis before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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  1. Website and delivery were fine - the

    John Lewis By Anonymous (04/02/2009)

    Website and delivery were fine - the problems only begun when we unpacked our new washer dryer. There were three completely separate points of damage, none of which had happened in transit, as all were near the corners and were covered by very strong and undamaged outer packaging. There were broken pieces, missing pieces of broken plastic and a loose piece of broken plastic that we never did ident... Read Full Review »

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:4.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Reply to reviewer (Merchant use only) (Merchant use only)

  2. I was 'Surprised' at some Poor

    John Lewis By Anonymous (30/01/2009)

    I was 'Surprised' at some Poor Reviews Here, I have bought from them for YEARS without Problem & If using their own Credit Card I get an extra 2% online or in store. [In Vouchers] The Robbers & Barclays/ Goldfish removed the EARNED POINTS from me because I cancelled my CARD. John Lewis will 'Match Price' & will usually offer a FREE Extended Guarantee. Read Full Review »

    none of 1 people found this review helpful
    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Reply to reviewer (Merchant use only) (Merchant use only)

  3. DO NOT USE! THERE WAS NO PLACE FOR ME TO

    John Lewis By Anonymous (26/01/2009)

    DO NOT USE! THERE WAS NO PLACE FOR ME TO PUT 0 OR I WOULD HAVE. I ORDERED A IPOD FOR A GIFT, THEY NEVER DELIVERED AND TOLD ME THEY RAN OUT OF STOCK, TWO DAYS AFTER DELIVERY WAS MENT TO BE MAID, SPENT OVER 4 HOURS ON HOLD. TRUST ME STAY AWAY! Read Full Review »

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Reply to reviewer (Merchant use only) (Merchant use only)

  4. WORST COMPANY ON THE MARKET!!! BOUGHT A

    John Lewis By Nital Patel (16/01/2009)

    WORST COMPANY ON THE MARKET!!! BOUGHT A TOMTOM AND ITS GONE WRONG. ALL THEY HAVE TO SAY IS ITS NOTHING TO DO WITH THEM. RUDE CUSTOMER SERVICE STAFF AND NOBODY IN THE COMPANY HAS ANY AUTHORITY. THEY ALL WASH THEIR HANDS OF YOUR ORDER ONCE THEY HAVE YOUR MONEY. WHEN I CALLED TO FIND OUT WHAT TO DO, THEY SAT IN THE BACK GROUND AND LAUGHED AT YOU, TO MAKE YOU FEEL STUPID. DO NOT USE!!! STAY FAR FAR AW... Read Full Review »

    1 out of 1 people found this review helpful
    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Reply to reviewer (Merchant use only) (Merchant use only)

  5. Very dissapointed. I placed an order and

    John Lewis By laura campbell (06/01/2009)

    Very dissapointed. I placed an order and waited for to come. Nothing, no email no phone call nothing. When i rang to ask why they said my card did not pass security checks. What rubbish!! I have never had any problem like this before. I will never be shopping at john lewis again. I ordered a laptop on offer with only 2 left in stock. They didnt want to send it to me so made up a rubbish excuse. si... Read Full Review »

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:3.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Reply to reviewer (Merchant use only) (Merchant use only)

  6. I have used this twice now for Christmas

    John Lewis By Julia Selwood (10/12/2008)

    I have used this twice now for Christmas presents and I must say I am impressed, I will use this site again in the future!
    I thought John Lewis was expensive that's why I don't buy from them but I was pleasantly surprised!! Read Full Review »

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:4.0 out of 5
    • Recommend store: Yes

    Reply to reviewer (Merchant use only) (Merchant use only)

  7. Bought a 40" Sony TV. They phoned

    John Lewis By Anonymous (14/11/2008)

    Bought a 40" Sony TV. They phoned up with a time, and although the time was the afternoon, they actually knocked in the morning, just on the off chance I was home. I was, and was very pleased to not have to sit in all day. The drivers were really nice and I could not say a word against the whole service. Also, a free 5 year guarantee is worth a lot. Read Full Review »

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Reply to reviewer (Merchant use only) (Merchant use only)

  8. What they don't tell you is that

    John Lewis By Emma Hewage (19/09/2008)

    What they don't tell you is that John Lewis Direct and John Lewis operate as completely separate companies and the store are instructed to not assist if you run into difficulties.

    Be VERY careful when ordering a washing machine. They DON'T install. This isn't clear on the website. At the time of ordering you have an option of selecting one of their recommended installers. If you m... Read Full Review »

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Reply to reviewer (Merchant use only) (Merchant use only)

  9. They are very high trained people with

    John Lewis By Anonymous (18/08/2008)

    They are very high trained people with excellent manners and treat everyone the sae and will go out of their way to make sure you're completely happy about your choices even if you didn't end up buying the item. Read Full Review »

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Reply to reviewer (Merchant use only) (Merchant use only)

  10. I recently tried to order a Bosch

    John Lewis By Helen Palmer (25/07/2008)

    I recently tried to order a Bosch washing machine through JL (I was taking a chance having had problems with their delivery services previously) and once again they let me down! I waited in all day for a washing machine that did not arrive, when I called them they had the audacity to suggest I had the date wrong as their database stated a different day. I know I didn't get the date wrong, I ... Read Full Review »

    4 out of 5 people found this review helpful
    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Reply to reviewer (Merchant use only) (Merchant use only)

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John Lewis contact information including John Lewis address and delivery options. Kelkoo: helping you find the best stores to buy from online.

Head Office

Address :
Draycott Avenue
Town :
London
Postcode :
SW3 2NA
Country :
United Kingdom
Website :
www.johnlewis.com

Customer Service

Email
customerservice[at]johnlewis.com
Phone :
08456 049 049

Payment Methods and Shipping

Accepted credit cards
  • American Express,
  • Delta,
  • Maestro,
  • Mastercard,
  • Visa
Other accepted payments methods
  • Free Shipping

Security and Privacy

Security protocols
  • SSL

Additional Services

Free shipping
Yes
Registration
Yes
Separate billing and shipping
Yes
Help Desk
Yes
Order tracking
Yes

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