John Lewis

John Lewis has been voted the UK’s favourite retailer in a poll of over 6000 shoppers. The Consumer Satisfaction Index 2008, carried out by retail analysts Verdict Research, asked customers to rate retailers in terms of range, price, convenience, quality, service, ambience, facilities and layout.

Average Store Rating.

Overall Rating:
3 out of 5
51% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:3.5 out of 5
  • On-Time Delivery:3.5 out of 5
  • Customer Care:3 out of 5

Certified Shop

  1. Price Match today - Save 10%
    Fantasie Tanya Briefs, Dawn, size: M http://s7v1.scene7.com/is/image/JohnLewis/000288500 zoom
    Full details Full details

      • In muted pastels with a pretty floral print, these Fantasie briefs are a romantic and feminine underpinning. The briefs are detailed with French two-colour embroidery, and look great worn with the matching plunge bra.

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    • Price

      1. Price: £14.85
      2. + P&P: £3
      3. Total: £17.85
  2. Fat Face Trinity Stripe Cardigan, Peach, size: 12 http://s7v1.scene7.com/is/image/JohnLewis/000328458 zoom
    Full details Full details

      • Layer up in style with this casual Fat Face cardigan. It has an all-over striped design with a relaxed waterfall draped front placket, finished with ribbed cuffs.

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    • Price

      1. Price: £38
      2. + P&P: Free
      3. Total: £38
  3. Gérard Darel Cropped Trousers, Navy, size: 10 http://s7v1.scene7.com/is/image/JohnLewis/000318224 zoom
    Full details Full details

      • Smart slim-leg trousres fron easy spring/summer smart wear from Gérard Darel, with a high tab detail waistband, sleek straight legs and an ankle length. Versatile and flattering with bright blouses and fitted shirts.

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    • Price

      1. Price: £155
      2. + P&P: Free
      3. Total: £155
  4. Online Exclusive
    Harman/Kardon TU980 DAB/FM/AM Tuner http://s7v1.scene7.com/is/image/JohnLewis/231018367 zoom
    Full details Full details

      • The Harman Kardon TU980 combines the distortion-free, CD-like sound of Digital Audio Broadcasting (DAB) with information-rich RDS FM, and features a bright, legible two-line display. You can control it with its own remote, or with the remote from most Harman Kardon amplifiers. The TU980 will…

        Warranty: 2 year guarantee included.

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    • Price

      1. Price: £299.95
      2. + P&P: Free
      3. Total: £299.95
  5. Price Match today - Save 20%
    Freya Ellie Balcony Bra, Orchid, size: 36DD http://s7v1.scene7.com/is/image/JohnLewis/000290750 zoom
    Full details Full details

      • Create a summery vibe with Freya's adorable floral print balcony bra from the Ellie range. In a bright mix of pink and green tones, it's a fresh addition to your lingerie collection. There's a matching pair of shorts to complete your look.

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    • Price

      1. Price: £26.40
      2. + P&P: £3
      3. Total: £29.40
  6. Our Lady Catholic School Our Lady Catholic Primary School Logo Polo Shirt, Pale Blue http://s7v1.scene7.com/is/image/JohnLewis/000102700 zoom
    Full details Full details

      • A soft cotton mix short sleeved polo shirt with a collar and 2 buttons down the front. It has an embroidered Our Lady Catholic Primary School logo to the chest.

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    • Price

      1. Price: £9
      2. + P&P: Free
      3. Total: £9
  7. Brabantia Pedal Bin, 30L, Taupe http://s7v1.scene7.com/is/image/JohnLewis/000266690 zoom
    Full details Full details

      • Save time and space with this attractive pedal bin. While the 30L capacity is ample for most families, the slim, extra tall design offers a small footprint that will fit neatly into tight spaces and corners. Features a robust pedal mechanism, offering easy, dependable use whilst the unique hinge…

        Warranty: 10 years

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    • Price

      1. Price: £65
      2. + P&P: Free
      3. Total: £65
  8. Online Exclusive
    Persona Linen Long Dress, Pink, size: 16 http://s7v1.scene7.com/is/image/JohnLewis/000321254 zoom
    Full details Full details

      • This flax linen dress, with its unique lines and vibrant colour, will become an instant favourite this summer. With a simple rounded neck and sleeveless design, this dress surprises with an asymmetric hem. Perfect for day into night wear, this dress will be the first thing in your summer holiday…

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    • Price

      1. Price: £208
      2. + P&P: Free
      3. Total: £208
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* Prices marked with a star don't include delivery costs. Please check on merchant's site.

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List of all John Lewis reviews available. Read what other users think about John Lewis before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    I ordered a Mac computer from John Lewis

    John Lewis By John Watts-Robertson (19/08/2010)

    I ordered a Mac computer from John Lewis because of the 2 year guarantee. After less than 1 year it went wrong. 7 repairs and it still wasn't fixed. The 2 year guarantee is useless. Now I won't buy anything from JL-they simply can't be trusted.
    Repair or replace on their guarantee means fudge and fudge and cause the customer lots of grief. Not worth the bother-shop elsewhere is my advice! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I bought 2 two seater sofas through the

    John Lewis By sally churchman (09/07/2010)

    I bought 2 two seater sofas through the website. They were delivered yesterday. It was a really good experience buying from this store. The quality of the sofas is excellent. I would highly recommend John Lewis. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:4.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:4.0 out of 5
    • Recommend store: Yes

    Overall I find John Lewis to have an

    John Lewis By Jennifer Duff (15/01/2010)

    Overall I find John Lewis to have an excellent range of products and ranges!
    Unfortunately for me they're a bit out of my budget sometimes, but when i need something 'good' instead of just something to get me through, this is where i go! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:3.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Be careful ordering from this company.

    John Lewis By Tessa Wilson (13/01/2010)

    Be careful ordering from this company. They did not put the full delivery address on the order for the carrier, then said it was the carrier's fault and responsibility. The plant was for my daughter-in-law on the birth of her baby and for delivery to the hospital. When they admitted finally, the mistake was theirs, they would not change the delivery address to her home address (where she now is)... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I went in to a store for a Camera and

    John Lewis By Anonymous (04/01/2010)

    I went in to a store for a Camera and ordered it via their website. I was very impressed by the speed of the service. I ordered on a Saturday and it was despatched the following day (a Sunday), I knew this because I was sent the tracking information and could see it had been collected by the courier. It was then delivered at 7:31am on Monday morning. Can't go more wrong than that. Very recommended... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:2.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    This is a review of John Lewis Direct

    John Lewis By terence bingham (18/09/2009)

    This is a review of John Lewis Direct not of the High Street Store, as they as different as chalk and cheese. Ordered an expensive small fridge. They stated that there were 10 available. Expected 7 working days delivery as advertised, but found out after enquiring after 8 days that the delivery would be 3 weeks. Went back in to their web site and lo and behold it did say 3 weeks but it was tucked ... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:4.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Website and delivery were fine - the

    John Lewis By Anonymous (04/02/2009)

    Website and delivery were fine - the problems only begun when we unpacked our new washer dryer. There were three completely separate points of damage, none of which had happened in transit, as all were near the corners and were covered by very strong and undamaged outer packaging. There were broken pieces, missing pieces of broken plastic and a loose piece of broken plastic that we never did ident... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I was 'Surprised' at some Poor

    John Lewis By Anonymous (30/01/2009)

    I was 'Surprised' at some Poor Reviews Here, I have bought from them for YEARS without Problem & If using their own Credit Card I get an extra 2% online or in store. [In Vouchers] The Robbers & Barclays/ Goldfish removed the EARNED POINTS from me because I cancelled my CARD. John Lewis will 'Match Price' & will usually offer a FREE Extended Guarantee. Read Full Review »

    none of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    DO NOT USE! THERE WAS NO PLACE FOR ME TO

    John Lewis By Anonymous (26/01/2009)

    DO NOT USE! THERE WAS NO PLACE FOR ME TO PUT 0 OR I WOULD HAVE. I ORDERED A IPOD FOR A GIFT, THEY NEVER DELIVERED AND TOLD ME THEY RAN OUT OF STOCK, TWO DAYS AFTER DELIVERY WAS MENT TO BE MAID, SPENT OVER 4 HOURS ON HOLD. TRUST ME STAY AWAY! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    WORST COMPANY ON THE MARKET!!! BOUGHT A

    John Lewis By Nital Patel (16/01/2009)

    WORST COMPANY ON THE MARKET!!! BOUGHT A TOMTOM AND ITS GONE WRONG. ALL THEY HAVE TO SAY IS ITS NOTHING TO DO WITH THEM. RUDE CUSTOMER SERVICE STAFF AND NOBODY IN THE COMPANY HAS ANY AUTHORITY. THEY ALL WASH THEIR HANDS OF YOUR ORDER ONCE THEY HAVE YOUR MONEY. WHEN I CALLED TO FIND OUT WHAT TO DO, THEY SAT IN THE BACK GROUND AND LAUGHED AT YOU, TO MAKE YOU FEEL STUPID. DO NOT USE!!! STAY FAR FAR AW... Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

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John Lewis contact information including John Lewis address and delivery options. Kelkoo: helping you find the best stores to buy from online.

Head Office

Address :
Draycott Avenue
Town :
London
Postcode :
SW3 2NA
Country :
United Kingdom
Website :
www.johnlewis.com

Customer Service

Email
customerservice[at]johnlewis.com
Phone :
08456 049 049

Payment Methods and Shipping

Accepted credit cards
  • American Express,
  • Delta,
  • Maestro,
  • Mastercard,
  • Visa
Other accepted payments methods
  • Free Shipping

Security and Privacy

Security protocols
  • SSL

Additional Services

Free shipping
Yes
Registration
Yes
Separate billing and shipping
Yes
Help Desk
Yes
Order tracking
Yes