John Lewis

John Lewis has been voted the UK’s favourite retailer in a poll of over 6000 shoppers. The Consumer Satisfaction Index 2008, carried out by retail analysts Verdict Research, asked customers to rate retailers in terms of range, price, convenience, quality, service, ambience, facilities and layout.

Average Store Rating.

Overall Rating:
3 out of 5
51% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:3.5 out of 5
  • On-Time Delivery:3.5 out of 5
  • Customer Care:3 out of 5

Certified Shop

Most Popular Categories at John Lewis

  1. Toys & Games
  2. Women's Clothing
  3. Gift Accessories
  4. Sun Protection
  5. Children & Babys Clothing

Other categories

  1. Dresses
  2. Women's Shoes
  3. Camera Lenses
  4. Men's Shoes
  5. Underwear & Lingerie
  1. Children & Baby Shoes
  2. Medicines & Remedies
  3. Microwaves
  4. Coats & Jackets
  5. Heaters
  1. Decorations
  2. Bags & Handbags
  3. Digital Camera Accessories
  4. Air Conditioners & Fans
  5. Ice Cream Makers
  1. Mobile Phone Handsets
  2. Prescription Glasses
  3. Painting & Wallpaper
  4. Clothing Accessories
  5. Shirts & Blouses
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  1. Hidesign Edison Leather Briefcase, Brown http://johnlewis.scene7.com/is/image/JohnLewis/231508167?$fash_product$ zoom
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      • A smart, hard-wearing work bag from Hidesign with a striped lining throughout. It's designed with 3 sections, one of them has a zip fastening while another has a zipped internal pocket.

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    • Price

      1. Price: £229
      2. + P&P: £3
      3. Total: £232
  2. Selected Homme Sub Single Breast Blazer, Blue Depth http://johnlewis.scene7.com/is/image/JohnLewis/000379742?$fash_product$ zoom
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      • Shop for Selected Homme Sub Single Breast Blazer at John Lewis. Find a wide range of Home, Fashion and Electrical products at John Lewis with Free Delivery on order over £50.

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    • Price

      1. Price: £90
      2. + P&P: £3
      3. Total: £93
  3. Jaeger Waterfall Blouse, Light Peach, size: 8 http://johnlewis.scene7.com/is/image/JohnLewis/000394673?$fash_product$ zoom
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  4. Phase Eight Joules Top, Ivory, size: 18 http://johnlewis.scene7.com/is/image/JohnLewis/000394711?$zoom$ zoom
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      • Shop for Phase Eight Joules Top, Ivory at John Lewis. Find a wide range of Home, Fashion and Electrical products at John Lewis with Free Delivery on order over £50.

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    • Price

      1. Price: £59
      2. + P&P: £3
      3. Total: £62
  5. Jigsaw Cashmere Cardigan, Pale Pink, size: S http://johnlewis.scene7.com/is/image/JohnLewis/000394113?$fash_product$ zoom
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      • Shop for Jigsaw Cashmere Cardigan, Pale Pink at John Lewis. Find a wide range of Home, Fashion and Electrical products at John Lewis with Free Delivery on order over £50.

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    • Price

      1. Price: £110
      2. + P&P: £3
      3. Total: £113
  6. Precis Petite Tulip Printed Bardot Knitted Top, Multi http://johnlewis.scene7.com/is/image/JohnLewis/000443961?$zoom$ zoom
    Full details Full details

      •  Combining print and colour with a tiny grown on cap sleeve to cover the shoulders, this attractive knitted jersey top by Precis is perfect for summer days and balmy evenings this season

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    • Price

      1. Price: £39.20
      2. + P&P: £3
      3. Total: £42.20
  7. Warehouse Woven Back T-Shirt, Cream, size: 6 http://johnlewis.scene7.com/is/image/JohnLewis/000437970?$fash_product$ zoom
    Full details Full details

    • Price

      1. Price: £20
      2. + P&P: £3
      3. Total: £23
  8. Phase Eight Jules Top, Ivory, size: 8 http://johnlewis.scene7.com/is/image/JohnLewis/000394711?$fash_product$ zoom
    Full details Full details

      • Shop for Phase Eight Jules Top, Ivory at John Lewis. Find a wide range of Home, Fashion and Electrical products at John Lewis with Free Delivery on order over £50.

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    • Price

      1. Price: £36
      2. + P&P: £3
      3. Total: £39
About these search results

* Prices marked with a star don't include delivery costs. Please check on merchant's site.

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List of all John Lewis reviews available. Read what other users think about John Lewis before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    I ordered a Mac computer from John Lewis

    John Lewis By John Watts-Robertson (19/08/2010)

    I ordered a Mac computer from John Lewis because of the 2 year guarantee. After less than 1 year it went wrong. 7 repairs and it still wasn't fixed. The 2 year guarantee is useless. Now I won't buy anything from JL-they simply can't be trusted.
    Repair or replace on their guarantee means fudge and fudge and cause the customer lots of grief. Not worth the bother-shop elsewhere is my advice! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I bought 2 two seater sofas through the

    John Lewis By sally churchman (09/07/2010)

    I bought 2 two seater sofas through the website. They were delivered yesterday. It was a really good experience buying from this store. The quality of the sofas is excellent. I would highly recommend John Lewis. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:4.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:4.0 out of 5
    • Recommend store: Yes

    Overall I find John Lewis to have an

    John Lewis By Jennifer Duff (15/01/2010)

    Overall I find John Lewis to have an excellent range of products and ranges!
    Unfortunately for me they're a bit out of my budget sometimes, but when i need something 'good' instead of just something to get me through, this is where i go! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:3.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Be careful ordering from this company.

    John Lewis By Tessa Wilson (13/01/2010)

    Be careful ordering from this company. They did not put the full delivery address on the order for the carrier, then said it was the carrier's fault and responsibility. The plant was for my daughter-in-law on the birth of her baby and for delivery to the hospital. When they admitted finally, the mistake was theirs, they would not change the delivery address to her home address (where she now is)... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I went in to a store for a Camera and

    John Lewis By Anonymous (04/01/2010)

    I went in to a store for a Camera and ordered it via their website. I was very impressed by the speed of the service. I ordered on a Saturday and it was despatched the following day (a Sunday), I knew this because I was sent the tracking information and could see it had been collected by the courier. It was then delivered at 7:31am on Monday morning. Can't go more wrong than that. Very recommended... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:2.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    This is a review of John Lewis Direct

    John Lewis By terence bingham (18/09/2009)

    This is a review of John Lewis Direct not of the High Street Store, as they as different as chalk and cheese. Ordered an expensive small fridge. They stated that there were 10 available. Expected 7 working days delivery as advertised, but found out after enquiring after 8 days that the delivery would be 3 weeks. Went back in to their web site and lo and behold it did say 3 weeks but it was tucked ... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:4.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Website and delivery were fine - the

    John Lewis By Anonymous (04/02/2009)

    Website and delivery were fine - the problems only begun when we unpacked our new washer dryer. There were three completely separate points of damage, none of which had happened in transit, as all were near the corners and were covered by very strong and undamaged outer packaging. There were broken pieces, missing pieces of broken plastic and a loose piece of broken plastic that we never did ident... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I was 'Surprised' at some Poor

    John Lewis By Anonymous (30/01/2009)

    I was 'Surprised' at some Poor Reviews Here, I have bought from them for YEARS without Problem & If using their own Credit Card I get an extra 2% online or in store. [In Vouchers] The Robbers & Barclays/ Goldfish removed the EARNED POINTS from me because I cancelled my CARD. John Lewis will 'Match Price' & will usually offer a FREE Extended Guarantee. Read Full Review »

    none of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    DO NOT USE! THERE WAS NO PLACE FOR ME TO

    John Lewis By Anonymous (26/01/2009)

    DO NOT USE! THERE WAS NO PLACE FOR ME TO PUT 0 OR I WOULD HAVE. I ORDERED A IPOD FOR A GIFT, THEY NEVER DELIVERED AND TOLD ME THEY RAN OUT OF STOCK, TWO DAYS AFTER DELIVERY WAS MENT TO BE MAID, SPENT OVER 4 HOURS ON HOLD. TRUST ME STAY AWAY! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    WORST COMPANY ON THE MARKET!!! BOUGHT A

    John Lewis By Nital Patel (16/01/2009)

    WORST COMPANY ON THE MARKET!!! BOUGHT A TOMTOM AND ITS GONE WRONG. ALL THEY HAVE TO SAY IS ITS NOTHING TO DO WITH THEM. RUDE CUSTOMER SERVICE STAFF AND NOBODY IN THE COMPANY HAS ANY AUTHORITY. THEY ALL WASH THEIR HANDS OF YOUR ORDER ONCE THEY HAVE YOUR MONEY. WHEN I CALLED TO FIND OUT WHAT TO DO, THEY SAT IN THE BACK GROUND AND LAUGHED AT YOU, TO MAKE YOU FEEL STUPID. DO NOT USE!!! STAY FAR FAR AW... Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

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John Lewis contact information including John Lewis address and delivery options. Kelkoo: helping you find the best stores to buy from online.

Head Office

Address :
Draycott Avenue
Town :
London
Postcode :
SW3 2NA
Country :
United Kingdom
Website :
www.johnlewis.com

Customer Service

Email
customerservice[at]johnlewis.com
Phone :
08456 049 049

Payment Methods and Shipping

Accepted credit cards
  • American Express,
  • Delta,
  • Maestro,
  • Mastercard,
  • Visa
Other accepted payments methods
  • Free Shipping

Security and Privacy

Security protocols
  • SSL

Additional Services

Free shipping
Yes
Registration
Yes
Separate billing and shipping
Yes
Help Desk
Yes
Order tracking
Yes