HMV

Website: http://www.hmv.co.uk

Welcome to HMV products listing. Kelkoo is here to hunt down offers from thousands of retailers, helping you find, research and compare top online deals. Put simply, we want to give you peace of mind when you buy online, proposing shops like HMV you can trust. Before purchasing, read HMV reviews and discover buying user experience at HMV store. This page also gives you HMV contact information including address, phone number and delivery options.

Ease of order
2.0
Customer care
2.0
On time delivery
2.0
Availability
1.5

Reviews about HMV

Mean rating: 1.5 out of 5, based on 11 user reviews.

18% of the users recommend this store.

Atul Pandey wrote a review 5 years ago

Overall rating: 5 The user recommends this store.

Good Store

Ease of order 5
Availability 5
On time delivery 5
Customer care 5

A Kelkoo user wrote a review 5 years ago

Overall rating: 1

I ordered a dvd boxset that was In the sale - advertised on the website for £17.99 and showing as 'in stock' so checked out and paid for the item. a week went by with no dvd delivered - yet the item was still showing as in stock - at a much higher price of £44.99. I rang the customer helpline to ask why my dvd hadn't been posted yet because they had the item in stock but they didn't know why and told me to ring back if not delivered within a week. So rang again at the end of the week (now 2 weeks from placing order)and no emails received telling me why item was delayed, so the guy I spoke to said that they wouldn't be sending the dvd unless I paid the new higher price (£44.99) I said there was no way I'd be doing this - and they should honour the price advertised (£17.99) that I'd already paid, but they just fobbed me off with some rubbish about only so many items for sale at that price, then they go up. I buy a lot of music and dvd's but would never buy from them again,they give awful customer service, when you call them - you're seen as an inconvenience, they don't want to resolve any problems, there's no communication except for bombarding you with spam, and I would recommend others to steer well clear of them - buy from other e-tailers that offer great customer service like amazon.

Ease of order 1
Availability 1
On time delivery 1
Customer care 1

João Nunes wrote a review 6 years ago

Overall rating: 1

24 hours have passed since I cancelled my order and they still have the 24.99 price. Here is the store answer: «We're really sorry that you've had problems ordering Fallout 3 in one of our special offers. Sadly that title has now sold out. It takes a while for the new price to update throughout the web site, and this was taking place whilst you were trying to order the item.»

Ease of order 1
On time delivery 1
Customer care 4
Availability 1

Ivan Oxborough wrote a review 6 years ago

Overall rating: 4 The user recommends this store.

As a lot of the reviews have stated, the price quoted on Kelkoo and the price on the HMV web site are constantly very different. I'm not sure this is a problem with HMV as a shop though. The search facility at HMV is very good as is the ordering process. I've ordered from them many times as they offer good prices and are always changing sales items for new products so it's worth having a look frequently. Their delivery isn't as fast as some but it's quicker than most and they keep you upto date with your order progress with e-mails.

Ease of order 5
On time delivery 4
Customer care 4
Availability 3

A Kelkoo user wrote a review 6 years ago

Overall rating: 1

Be warned. HMV operate a first come first served basis on orders, so even if an item is listed as in stock when you order it, it may go out of stock before they get around to processing your order and they will not warn you when this happens! If you do decide to place an order you will have to keep checking the status right up until it is shipped. For my order, the status went from in stock to on special oreder with the suplier without notification. I will not be using them again!

Ease of order 2
On time delivery 1
Customer care 1
Availability 1

VICKI EVANS wrote a review 6 years ago

Overall rating: 1

advertised box set of only fools for 39.99 but when directed to hmv site they were 89.99 so a complete waste of time doing a kelkoo search!!!

Ease of order 1
On time delivery 1
Customer care 1
Availability 1

simon walker wrote a review 6 years ago

Overall rating: 1

Don't waste your time - advertsise good prices just to get you in. They are just a shop trying to be an e-retailer and doing it badly!

Ease of order 1
On time delivery 1
Customer care 1
Availability 1

Amy McLachlan wrote a review 6 years ago

Overall rating: 1

Its advertising the game for £24.99 but when you go on to the website its really £49.99. Why do this ?!

Ease of order 1
On time delivery 1
Customer care 1
Availability 1

GILLIAN CHAMPION wrote a review 6 years ago

Overall rating: 1

I went to the HMV site after seeing that the friends box set was for sale at £49.99, when I got there it was listed at £59.99 whats the point in that!

Grant Ramsay wrote a review 6 years ago

Overall rating: 1

It's 39.99 not £25 (as advertised) What's the point in that...?

Ease of order 1
On time delivery 1
Customer care 1
Availability 1

HMV's products at Kelkoo's

Store information

Payment methods and shipping

Accepted credit cards
Maestro, Mastercard, Solo, Switch, Visa, Visaelectron
Other accepted payment methods
Free Shipping

Customer service

Phone
0845 901 1122