AV Addicts

Average Store Rating.

Overall Rating:
3.5 out of 5
60% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:4 out of 5
  • On-Time Delivery:4 out of 5
  • Customer Care:3.5 out of 5

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  • Overall Rating:1.0 out of 5
  • Ease of Ordering:2.0 out of 5
  • Availability:3.0 out of 5
  • On-Time Delivery:1.0 out of 5
  • Customer Care:1.0 out of 5
  • Recommend Product: No
AV Addicts

We ordered a hob from this company

By Sarah Dawes (15/11/2009)

We ordered a hob from this company because of the lower price (as compared to other companies). Firstly, when ordering online, a message popped up telling us the payment had not gone through! As it looked a bit suspicious we called our 24 hour banking and were told the payment had been taken from our account -PANIC! My husband called the company the next day and was told the order had gone through, but he was given NO explanation about the online incident. We were told the item would arrive within 3 working days - would be with us by Thursday. When I called to check this on Wednesday I was told by a very rude man to call another number, which I did. The item never arrived on Thursday (the day I had arranged to be at home for the delivery) and only after several phone calls and hours of waiting in at home, it arrived on Friday. BUT it was damaged in several places. I called straight away and was told I would have to email customer services, someone would call on Monday to organise a replacement. NO call on Monday and when I called them I was told I would now have to email pictures of the damage. When I queried the replacement, the man actually raised his voice at me - pleasant individual. Finally got a replacement day on Thursday (after much complaining, which as a customer should not be necessary). Really not happy with their standard of customer care, it is really under par (I have tried to contact the sales manager to discuss this but with no success).

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