Just Beautifully

Just Beautifully is one of the largest and fastest growing online suppliers of hair and beauty products in the UK. We provide a vast range of all the best products from exclusive brands such as GHD, OPI nails, Tony & Guy, St Tropez and Redken. Our focus is placed on providing a very easy to use website displaying the best products, at completive prices with unrivalled service and excellent customer care with very speedy delivery  which is next day in most cases. All our products are tried and tested by our company, and staff, to ensure we know what we are talking about, and so that you are only receiving the best of the best. Thats a promise.

Average Store Rating.

Overall Rating:
3 out of 5
46% of users recommended this store
  • Ease of Ordering:3.5 out of 5
  • Availability:3 out of 5
  • On-Time Delivery:3 out of 5
  • Customer Care:3 out of 5

Certified Shop

List of all Just Beautifully reviews available. Read what other users think about Just Beautifully before making a purchase. Kelkoo: helping you find the best stores to buy from online.

Review 0 of 5,005
Would you like to write your own review ? Write a review
  • Overall Rating:1.0 out of 5
  • Ease of Ordering:3.0 out of 5
  • Availability:1.0 out of 5
  • On-Time Delivery:1.0 out of 5
  • Customer Care:1.0 out of 5
  • Recommend Product: No
Just Beautifully

I do a lot of online shopping, about 3/4

By Anonymous (25/11/2009)

I do a lot of online shopping, about 3/4 of stuff I buy comes from online shops. As it's so conveient & is delivered to my desk. Saves the hassles of shops!!

This is the absolute worst website I have ordered off. The customer Service(?) is ridiculous.

I ordered my product, and selected the delivery I wanted on 12/11/09. When I didn't get a dispatch notification a week later I called them. Was told the item was dispatched today, 18/11/09, when I complained about the amount of time this had taken, I was told the item was out of stock and I will have recieved an email. NO email to date. I hadn't recieved this item by Friday, 20/11/09, so I called them again, and asked them to email me with the dispatch notice & tracking number as I hadn't recieved these. No email yet.

I rang them again on Tuesday, 24/11/2009, to say I hadn't recieved my item yet and I haven't recieved any emails from customer service rep. (I seemed to get through to the same rep each time) and asked for a refund in my postage and for confirmation of this in writing via email. Still no dispatch email, tracking number in my email and no confirmation of postage refund. At this point I asked to speak to the customer services manager, was told they werent around and a message would be passed on. Still no call from the customer service manager.

Order arrived today and I rang them just now to ask to spk to customer service manager, told they were not available.
The order number is not right on the despatch note. apprarently my order was dispatched on 23rd nov. (why on earth was I told the 18th??) The tracking number i was provided with was not the one on my package? (seriously how hard can it be!)

Waiting to speak to the customer services manager as I think this is unacceptable.

Reply to reviewer (Merchant use only) (Merchant use only)

« Back to all reviews