Debenhams

While Debenhams are a fantastic store to go shopping in the online experience leaves a far from pleasant impression of this multi-million pound department store. The website seems to regularly crash, and each time I have ordered online it has been hard to get the items I have wanted as there is no stock. There is no phone number to place orders on, so if you have any problems its just a case of trying to rectify it from your end, or waiting till the server is back up and running - which is the case everytime there is a sale. The last time I ordered from them was in desperation to get a wedding dress within 3 weeks when we arranged it last minute. The first dress wasnt coming and wasnt coming and when I phoned up I was told that only the tag had arrived in the depot, no dress! So, had to order another one and when it arrived it had a muckle great footprint on it, and was a size too big as the one in my size that hadnt arrived had gone out of stock!!!!
I would recommend the actual store to people - the atmosphere is friendly and the range of products is great, but I would avoid the website if at all possible. Debenhams you really need to sort it out - for such an impressive company to ahve this poor a service online is ridiculous!