Debenhams

Debenhams Retail PLC is one of the UK’s favourite department stores. The Debenhams Direct online website has a selection of products from Home Furnishings to Jewelry. Buying with the Debenhams Card is a convenient way to pay for your purchases and extra privileges are available with the Debenhams Gold Card. With the Debenhams Gold Card you are entitled to 20% off at Debenhams cafes and restaurants, to free gift bags, and the use of a Gold Card lounge to relax in and have a quick break from your shopping. Show details

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Average Store Rating.

Overall Rating:
1.5 out of 5
10% of users recommended this store
  • Ease of Ordering:1.5 out of 5
  • Availability:1.5 out of 5
  • On-Time Delivery:1.5 out of 5
  • Customer Care:1.5 out of 5

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List of all Debenhams reviews available. Read what other users think about Debenhams before making a purchase. Kelkoo: helping you find the best stores to buy from online.

Review 201 of 217
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  • Overall Rating:2.0 out of 5
  • Ease of Ordering:1.0 out of 5
  • Availability:2.0 out of 5
  • On-Time Delivery:2.0 out of 5
  • Customer Care:1.0 out of 5
  • Recommend Product: No
Debenhams

While Debenhams are a fantastic store to

By Nicole Taylor (26/12/2006)

While Debenhams are a fantastic store to go shopping in the online experience leaves a far from pleasant impression of this multi-million pound department store. The website seems to regularly crash, and each time I have ordered online it has been hard to get the items I have wanted as there is no stock. There is no phone number to place orders on, so if you have any problems its just a case of trying to rectify it from your end, or waiting till the server is back up and running - which is the case everytime there is a sale. The last time I ordered from them was in desperation to get a wedding dress within 3 weeks when we arranged it last minute. The first dress wasnt coming and wasnt coming and when I phoned up I was told that only the tag had arrived in the depot, no dress! So, had to order another one and when it arrived it had a muckle great footprint on it, and was a size too big as the one in my size that hadnt arrived had gone out of stock!!!!
I would recommend the actual store to people - the atmosphere is friendly and the range of products is great, but I would avoid the website if at all possible. Debenhams you really need to sort it out - for such an impressive company to ahve this poor a service online is ridiculous!

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