Dixons

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Average Store Rating.

Overall Rating:: 2.5 out of 5

40% of users recommended this store

Ease of Ordering:3.5 out of 5
Availability:3 out of 5
On-Time Delivery:3 out of 5
Customer Care:2.5 out of 5

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List of all Dixons reviews available. Read what other users think about Dixons before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
could not fault dixons brilliant!!
Dixons By Anonymous (04/04/2008)

could not fault dixons brilliant!! ordered samsung tv on 02/04/08 came on 04/04/08. Read Full Review »

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- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
As some reviews of Dixons were less than
Dixons By Elizabeth Chiles (19/03/2008)

As some reviews of Dixons were less than complimentary, I was slightly concerned, but the fridge I wanted was considerably cheaper with them so decided to risk it.

I placed the order on Sunday morning and received the 3 promised e-mails within 30 minutes, confirming delivery on Friday as requested. On Thursday I went on-line to find the 4-hour delivery slot, and later received a phone call from ... Read Full Review »

3 out of 3 people found this review helpful
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- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
I ordered a Samsung DVD recorder VCR
Dixons By Heidi Mellan (13/03/2008)

I ordered a Samsung DVD recorder VCR combi on 3rd March 2008. I received an email to confirm my order the same day and another on the 9th March 08 to say that the order had been processed and the item would be delivered in 5 working days by DHL. It was delivered on 12th March so well within the time scale and I was able to track it on the DHL website with ease. I was a bit concerned after readi... Read Full Review »

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- Overall Rating:4.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:4.0 out of 5
- Recommend store: Yes
I ordered a Samsung LCD TV from Dixons
Dixons By Anonymous (07/02/2008)

I ordered a Samsung LCD TV from Dixons after lots of research and finding their price to be the best available.

Overall they were great. I ordered on the Sunday and the TV arrived at my house on Thursday afternoon via DHL. There was no extra charge for postage. I recieved E-mails to confirm my order and confirmation of dispatch.

I was a little concerned after reading some negative reviews on thi... Read Full Review »

4 out of 4 people found this review helpful
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- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
would never shop here again. zero
Dixons By Guss Hoo (23/01/2008)

would never shop here again. zero customer service, zero communication, am still awaiting dlivery 4 weeks later and not once have dixons called or emailed me a reply to my complaints. Read Full Review »

3 out of 4 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
If you live in a village that has narrow
Dixons By Alan Hickling (23/01/2008)

If you live in a village that has narrow streets, DON'T even consider ordering from DIxons (unless you want a gas cooker). I placed an order with them for a washing machine. They turned up on the delivery date in an enormous truck that was too large to drive down the street I live in. Having refused to park their vehicle on the main street and deliver the washing machine, they got their custom... Read Full Review »

7 out of 7 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Would never use again. After taking my
Dixons By Daniel Fonseca (22/01/2008)

Would never use again. After taking my money and giving me a delivery day my order just sat there, and sat there and sat there.

Telephoned their useless CS and they were useless. Just kept saying that it should be picked up by the couriers today but it never was.

I cancelled it in the end and went elsewhere (Ebuyer). Will never use Dixons again. Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
DO NOT BUY. DO NOT BUY.. UNBELIEVABLE
Dixons By Irene Jones (20/01/2008)

DO NOT BUY. DO NOT BUY.. UNBELIEVABLE STORE.
ORDERED TUMBLE DRYER ONLINE TO DIXONS- GOT DELIVERY DATE (THEY HAVE NO PROBLEMS WITH ANOTHER DELIVERY ADRESS.) MOTHER ILL LAW TAKEN ILL .SO EMAILED 3O TIMES -GOT ONE RESPONSE
TELLING ME TO RING DIRECTLY TO THE HOME DELIVERY SERVICE GIVING ME A UNIQUE REFERENCE NUMBER- CALLED AND GOT A LOAD OF CRAP ,GENTLEMAN SAID COULD NOT CHANGE THE ADDRESS TO THE B... Read Full Review »

1 out of 1 people found this review helpful
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- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
We ordered a washing machine from Dixons
Dixons By Anonymous (17/01/2008)

We ordered a washing machine from Dixons and the ordering was fine. The problem came with the delivery. The delivery was on time and they phoned to say that they would be there in 30 minutes. The delivery drivers were rude and extremely unhelpful. They moaned about the fact that our kitchen door was too narrow. They moaned about the fact that the floor where the washing machine was to be installed... Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:2.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I ordered a tv, after waiting a week
Dixons By Anonymous (17/01/2008)

I ordered a tv, after waiting a week they sent a completely different one, on phoning dixons they said that it would take 5 working days to get the return labels sent out, then i would have to phone the courier to get unwanted tv picked up. then wait for that to be registered back to them then wait another 5 working days for them to send the correct tv. i am now in 3rd week still no tv, call centr... Read Full Review »

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