Dixons

After reading some of the terrible reviews of Dixons I was very hesitant to shop with them online, but as the Beko fridge freezer I wanted was £40 cheaper than other online retailers and £80 cheaper than in the High Street, I decided to take a gamble and it mostly paid off! The whole ordering process was very straightforward and I was able to select a delivery day during the checkout process. I instantly received what was supposed to be the first of 3 e-mails and thought that everything was sorted. The next day however I received a phone call and was told that their website was having problems and all the orders were having to be processed manually and as a result of this I could not have the delivery date I had requested. They offered however to deliver the day after my chosen date which was a Sunday at no extra cost. Normally you would get an e-mail giving you a delivery reference which allows you to check which 4 hour time slot your item should be delivered within, but due to the system problems I did not receive this. As the delivery day was a Sunday however, it was not a major problem for me to wait in all day. The delivery men were very careful and polite and all in all I was pleasantly surprised with the whole experience and would not hesitate to order from them again.