Electrical 123

Came to this company following an APPALLING experience with one based in Sussex, clue to their name contained in their location - full report about it on their site!

Ordered via website with ease, could choose delivery day from Wed or Fri. Night before delivery you are notified of approx 3 hr delivery time slot so can plan AM or PM to wait in. Very useful facility.

Delivery guys very friendly and polite, delivery includes unpacking (this is heavily recommended in the companies delivery instructions to check for damage) and placing 'in situ', - no dumping on the doorstep or in your hallway with this firm. Excellent.

The unfortunate bits...Firstly, all Hotpoint dishwashers delivered to me came FULLY and PROPERLY packed, clearly just as they had left the manufacturer. I hold Hotpoint fully responsible for their condition, not this firm.

The first one was quite badly dented and the delivery guys and I all agreed it was unacceptable, I picked another delivery date for a week later and they took it away. No problems or arguments.

The second one was also pretty dented so I rejected that as well - again, not the fault of the firm and no problems when I rejected it. Rang the firm to discuss either a refund, to try once more, or to swap to another make/model - Hotpoint clearly can't pack and have little quality control!

Could not have asked for a better attitude from the customer services, they could give others a few lessons. Quick response answering the phone, sympathetic and very polite. I could have any of the three options I wanted and was immediately offered a £20 refund because of inconvenience. First class attitude so I agreed to try for a third and last time and when it was delivered it was fine.

I'd use this firm again without hesitation (but maybe NOT Hotpoint). Feel that although there were some problems not of their making this company handled them brilliantly. 10 out of 10.