HQhair

HQhair.com are online retailers providing care products based in London. The HQhair.com site stocks beauty cosmetics, fragrances, hair care and skin care products. Big brand names and specialist hard to find products are available. The site features an HQuick membership scheme for benefits. Columns revealing celebrity secrets and tricks of the trade provide information to customers. As do resident agony aunts Jayne and Jasmine. The site provides tax free shopping and caters for multiple currencies Euros, British pounds and US Dollars.

Average Store Rating.

Overall Rating:: 3.5 out of 5

59% of users recommended this store

Ease of Ordering:4 out of 5
Availability:4 out of 5
On-Time Delivery:3.5 out of 5
Customer Care:3 out of 5

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* Prices marked with a star don't include delivery costs. Please check on merchant's site.

List of all HQhair reviews available. Read what other users think about HQhair before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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- Overall Rating:2.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I do think that HQ Hair are ok.. Average
HQhair By Anonymous (28/07/2008)

I do think that HQ Hair are ok.. Average on most things except their price! They are so expensive! The never sell any cheaper than the shops which you would expect from an online retailler, I buy my beauty products from another website, where the customer care etc is much better. got my stuff the next day with free samples from another website, I'd shop around via google products etc to see wh... Read Full Review »

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- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I do loads of shopping online and have
HQhair By Anonymous (22/05/2008)

I do loads of shopping online and have to say that this is possibly the worst online store I have ever come across.
I've used it twice (thinking that maybe my first experience was just bad luck) but I shouldn't have bothered. Very poor delivery /despatch service (orders late, incorrect, never arriving etc..) and customer care is non-existent. Of course your money comes out of your account... Read Full Review »

1 out of 1 people found this review helpful
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- Overall Rating:1.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I have been using HQ Hair for about four
HQhair By Kat Crane (12/03/2008)

I have been using HQ Hair for about four years, I used to love them and would have recommended them to anyone.

I have however, recently ordered two lots of presents for friends for their birthdays and both have been very late. The first was about two weeks late, but HQ Hair were very apologetic and sent both her and I samples to apologise - restoring my faith in them and assuring me this was only... Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:4.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
Highly recommended. Ordered my GHD hair
HQhair By ivetka * (21/11/2007)

Highly recommended. Ordered my GHD hair straightness on Sunday evening, item delivered on Tuesday morning. Quick and hassle free. Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
I ordered GHD MK4 and got two free GHD
HQhair By leanne lynch (02/11/2007)

I ordered GHD MK4 and got two free GHD products plus straighteners for only £97.00 inc delivery.

I was delighted.

Quick delivery, arrived in perfect condition. Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:2.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I ordered the Dermalogica Daily
HQhair By S K (01/11/2007)

I ordered the Dermalogica Daily Resurfacer (which I use daily and typically I have run out before HQ Hair could delivery (or get Royal Mail to deliver). HQ state delivery in the UK is within 24-48 hours.... Yeah right, still waiting for my item four days after it was supposedly dispatched, the most annoying things is both the 0870 and 0207 customer service numbers are not working so I can not even... Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
Can I just say a huge Thank you to HQuk
HQhair By Anonymous (08/08/2007)

Can I just say a huge Thank you to HQuk Customer Service? What an example of excellent Customer service.

A week ago I returned a cream which I became allergic to.

I knew I was asking a lot from them as I needed a full refund on this product.

I must say I did not believe that they will do it. Within 24hours after my request I received a full refund.

Many thanks I am impressed and I will alway... Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
Girls, this was my best ever internet
HQhair By sally gale (07/08/2007)

Girls, this was my best ever internet experience. I ordered my ghd's and some bargain Skin Doctors from the HQoutletstore at 4.30 yesterday and the goodies all arrived this morning beautifully boxed and with a great discount offer for the next purchase. HQhair.com know how to make a girl happy! Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
the product i ordered got damaged in the
HQhair By laura pilpken (17/07/2007)

the product i ordered got damaged in the post and they recken they ave sent me another that i aint seen and that woz weeks ago. Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:5.0 out of 5
- Ease of Ordering:4.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:4.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
i recomend HOOLA, the deep brown tan
HQhair By wendi W Darling (10/06/2007)

i recomend HOOLA, the deep brown tan like color looks almost too good to be true.not only is it solid , has a lush packaging , it is very easy to use and also this bronzer has NO harsh glitter particles thus, leading to a more acheiveable, belivable tan and blends easy, i recommend HOOLA every time . Read Full Review »

1 out of 1 people found this review helpful
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