Direct TVs

Bought 2x 42" plasma tvs (me and a family member), ordering department was actually really helpful and useful, and delivery was prompt... However one TV was fine, the other faulty. Requested a replacement for the faulty one but unfortunately, the tv became out of stock in the space of a two days. The company refunded part of the money and charged a restocking fee (over £100!). You can imagine that having spent almost £2k with them, I was not impressed with being charged extra for faulty goods being returned.

Their customer service is abismal, the staff in customer services have come out with a range of reasons for not refunding, firstly stating we didn;t say it was faulty on return (we have their confirmation email to prove this), then the packaging was ' not in condition that it was sent to us' (Courier driver verified and signed that it was) and then finally that the product was not faulty. (We had call logged with panasonic and have it on video).

We are now fighting them all the way through trading standards, credit card company and if necessary small claims court for the return of the £100. This company contravenes your statutory rights, distance selling regulations, and the sales of goods act. If you have problems I recommend you call Consumer Direct or your local Trading Standards. I wouldn't touch this company with a barge pole, seriously, if you need to return anything faulty, get it documented. They don't send emails but weblinks to your account. Print out all the weblink invoices/ updates they send you, as if you have a problem they wipe the links...