Marks and Spencer

Marks & Spencer is a UK based retailer of own brand clothing, home, beauty and food products. The company operates in about 30 countries worldwide with UK as its primary market. The company has a turnover of over £8 billion and around 70,000 employees. Marks & Spencer values are; Quality, Value, Service, Innovation and Trust. From womenswear to kidswear, technology to homeware, furniture to lingerie M&S have something for everyone.

Average Store Rating.

Overall Rating:: 2.5 out of 5

20% of users recommended this store

Ease of Ordering:3 out of 5
Availability:3 out of 5
On-Time Delivery:2 out of 5
Customer Care:2 out of 5

List of all Marks and Spencer reviews available. Read what other users think about Marks and Spencer before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Bouqet ordered before 12noon on the day
Marks and Spencer By Sue Biggs (08/12/2006)

Bouqet ordered before 12noon on the day prior to delivery - I telephoned to ensure that it would be delivered nexr day as until you enter the credit card details the delivery date is not displayed. I was assured that they would be. They did not arrive. I telephoned the following day to be told that they had been despatched at 6am that morning, which was a saturday - pretty useless as the delivery ... Read Full Review »

3 out of 3 people found this review helpful
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- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
im writing because, i think your service
Marks and Spencer By cat stap (31/08/2006)

im writing because, i think your service is excellent, but, i have a suggestion that could improve things for both you and your customers. some of us are not as mobile as we used to be, therefore if you introduced groceries online, your sales would boost, and i for one be so happy.
your sincerely c, stapleton Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
After 12 month of placing the order by
Marks and Spencer By Jeanette Palmer (24/08/2006)

After 12 month of placing the order by telephone, I still have not received a satisfactory suite, although 5 have been delivered. I have had nothing but promises of goodwill gestures when all I want is a perfect suite of which I paid for 12mths ago. As for customer service I don't think they give a dam. Read Full Review »

1 out of 1 people found this review helpful
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- Overall Rating:3.0 out of 5
- Ease of Ordering:2.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
In August 2005 I purchased a dining
Marks and Spencer By Wendy Hindes (04/04/2006)

In August 2005 I purchased a dining suite. At the time of purchase, we were assured that Saturday delivery was no problem! Eventually in October, a dining suite arrived. The legs did not fit, the top was badly marked and stained, the table had obviously been used by someone else. A complaint was made and arrangements for a replacement suite were put in to place. Unfortunately a new suite woul... Read Full Review »

1 out of 3 people found this review helpful
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- Overall Rating:1.0 out of 5
- Ease of Ordering:0.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:0.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I purchased a 100% cotton tunic for my
Marks and Spencer By helen yates (12/01/2006)

I purchased a 100% cotton tunic for my husband from Marks and Spencer. He wore it for the first time to a business meeting under a new Van Huesen shirt. While retiring for the night and changing to his night clothes, he noticed to his dismay after taking off the tunic that the van huesen was completely covered in lint. I tried to claim a refund, however, customer service declined stating that i... Read Full Review »

8 out of 10 people found this review helpful
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