Marks and Spencer

Marks & Spencer is a UK based retailer of own brand clothing, home, beauty and food products. The company operates in about 30 countries worldwide with UK as its primary market. The company has a turnover of over £8 billion and around 70,000 employees. Marks & Spencer values are; Quality, Value, Service, Innovation and Trust. From womenswear to kidswear, technology to homeware, furniture to lingerie M&S have something for everyone.

Average Store Rating.

Overall Rating:: 2.5 out of 5

20% of users recommended this store

Ease of Ordering:3 out of 5
Availability:3 out of 5
On-Time Delivery:2 out of 5
Customer Care:2 out of 5

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List of all Marks and Spencer reviews available. Read what other users think about Marks and Spencer before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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- Overall Rating:2.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:2.0 out of 5
- Recommend store: No
What a Shambles! Order made 26th
Marks and Spencer By Sam Booth (11/12/2008)

What a Shambles!
Order made 26th November, which you would think would be in plenty of time for christmas as all the other companies I ordered from got my order to me in a week. Estimated despatch date said 4th-8th December, which was fine. Then I got an email saying, sorry your order will be a little later than expected, it will be with you by 3rd December, which was funny because according to my... Read Full Review »

2 out of 3 people found this review helpful
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- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: No
After weeks spent looking for best deal
Marks and Spencer By Ray Darlington (01/12/2008)

After weeks spent looking for best deal finally ordered from M&S, it was the right decision. delivered ahead of time, with phone call to inform me, installed and everything explained, the perfect buying experience.
Thank you team M&S for the professional service. Read Full Review »

1 out of 1 people found this review helpful
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- Overall Rating:3.0 out of 5
- Ease of Ordering:2.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:0.0 out of 5
- Customer Care:2.0 out of 5
- Recommend store: No
Over the last two years we have tried in
Marks and Spencer By JAMES DENNIS (03/10/2008)

Over the last two years we have tried in vain to establish your system concerning what you are seriously selling and what is for sale due only what the delivery lorry brings on any given day.
We live some seven miles from your Bedford Store and have been a regular customer over the last forty years. Our frustration is based mainly on our inability to buy one ltr bottles of freshly squeezed orange ... Read Full Review »

none of 5 people found this review helpful
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- Overall Rating:1.0 out of 5
- Ease of Ordering:0.0 out of 5
- Availability:0.0 out of 5
- On-Time Delivery:0.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
DO NOT PURCHASE ANYTHING FROM THE
Marks and Spencer By Anonymous (10/09/2008)

DO NOT PURCHASE ANYTHING FROM THE TECHNOLOGY DEPARTMENT - UNLESS YOU CAN REPAIR IT YOURSELF!!

I HAVE BEEN WAITING FOUR WEEKS FOR AN ENGINEER TO CALL ME TO REPAIR MY LAPTOP COMPUTER !! Read Full Review »

none of 1 people found this review helpful
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- Overall Rating:5.0 out of 5
- Ease of Ordering:0.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:0.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
excellant sales and service, thank you.
Marks and Spencer By JEANETTE KEEN (23/12/2007)

excellant sales and service, thank you. am visiting again shortly to purchase further items. like the quality and the high standards. well done M&S on winning your recent best supermarket award! Read Full Review »

1 out of 2 people found this review helpful
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- Overall Rating:1.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
TERRIBLE - WONT USE AGAIN Paid for a
Marks and Spencer By Anonymous (05/09/2007)

TERRIBLE - WONT USE AGAIN
Paid for a specified day delivery of kids back to school clothes & received an email on that day saying cant deliver. No alternate date given - kids dont have clothes for back to school. Not even a phone call to apologise - TERRIBLE Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:2.0 out of 5
- Ease of Ordering:2.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I have spent oodles of money (literally
Marks and Spencer By Anonymous (14/07/2007)

I have spent oodles of money (literally thousands)with M&S since they first started online trading, on clothes, furniture & other stuff. I live miles from any main shops so shopping online is ideal for me, but the whole experience with M&S is now a nightmare. I have several orders I've placed that they seem just to have ignored, I've paid for date-specific delivery but things don't tu... Read Full Review »

3 out of 3 people found this review helpful
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- Overall Rating:2.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:2.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I ordered 3 items on 8th April. Nothing
Marks and Spencer By pauline cheeseman (19/05/2007)

I ordered 3 items on 8th April. Nothing arrived just lots of emails saying items delayed. I emailed on 9th May to see where they were. No reply until 14th May. Goods would arrive 15th May.No goods arrived,just another email saying delayed. Emailed again to cancel order, asked M&S to emial back confirming.No reply to email as yet.Phoned 19th May.It appears one item out of stock so none sent.
Custom... Read Full Review »

1 out of 1 people found this review helpful
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- Overall Rating:4.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:4.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
Absolutely sexy piece of underwear. Will
Marks and Spencer By Danielle Thorpe (27/02/2007)

Absolutely sexy piece of underwear. Will flatter any shape & fully enchance the bust. Will get your mans pulse racing! Matching items are available. Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I will leave readers to judge for
Marks and Spencer By Michael Wright (25/01/2007)

I will leave readers to judge for themselves
Order placed by e-mail 3 Dec 2006. Confirmed on 4th stated delivery 9 Dec. An e-mail Dec 8 confirmed the items will be sent to our delivery teams to despatch. The order failed to arrive on 9 Dec and I asked for an explanation. An appology was received Dec 10 and was advised that your parcel will be delivered within the next few days. They the delivery ... Read Full Review »

7 out of 7 people found this review helpful
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