John Lewis

John Lewis has been voted the UK’s favourite retailer in a poll of over 6000 shoppers. The Consumer Satisfaction Index 2008, carried out by retail analysts Verdict Research, asked customers to rate retailers in terms of range, price, convenience, quality, service, ambience, facilities and layout.

Average Store Rating.

Overall Rating:
3 out of 5
51% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:3.5 out of 5
  • On-Time Delivery:3.5 out of 5
  • Customer Care:3 out of 5

Certified Shop

Most Popular Categories at John Lewis

  1. Digital Cameras
  2. Laptops
  3. Tableware & Cutlery
  4. LCD TVs
  5. Vacuum Cleaners

Other categories

  1. Washing Machines & Washer Dryers
  2. Cookers
  3. Fridge Freezers
  4. Kettles & Toasters
  5. Home Furnishings
  1. Cooker Hoods
  2. Pushchair Accessories
  3. Fridges
  4. Books
  5. Freezers
  1. Tablet PCs
  2. Office Stationery
  3. MP3 Players
  4. Kitchenware
  5. Dishwashers
  1. Garden Furniture & Decorations
  2. Coffee Makers
  3. Storage
  4. Jewellery
  5. GPS
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  1. Panasonic Viera TX-L37E5B LED HD 1080p Smart TV, 37 Inch with Freeview HD http://johnlewis.scene7.com/is/image/JohnLewis/231546906?$fash_product$ zoom
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      • The Panasonic Viera TX-L37E5B LCD LED backlit TV brings Full HD movies and HD programming to your living room without the need for subscriptions or a satellite dish. To watch broadcasts you?ll need to check that you can receive it in your area. Click here to find out more about Freeview HD.

        Warranty: 5 year guarantee included

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      • Product Overview: Panasonic TX-L37E5B
        • User reviews
          0 out of 5 (0 reviews)
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    • Price

      1. Price: £429
      2. + P&P: £3
      3. Total: £432
  2. Nikon Coolpix A Digital Camera, HD 1080p, 16.2MP, 3? LCD Screen, Black http://johnlewis.scene7.com/is/image/JohnLewis/231939847?$fash_product$ zoom
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      • Constructed of magnesium alloy with leather accents, the Nikon Coolpix A is a supercharged point-and-shoot that ofers the power of a DSLR at a fraction of the size. It packs in a DX 16.2 megapixel CMOS sensor with Nikon?s EXPEED 2 processor for true-to-life colour quality. As well as shooting crisp…

        Warranty: 1 year guarantee included

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      • Product Overview: Nikon Coolpix A
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          0 out of 5 (0 reviews)
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    • Price

      1. Price: £999.95
      2. + P&P: £3
      3. Total: £1,002.95
  3. Toshiba Satellite C850D-12L Laptop, AMD E2, 1.7GHz, 8GB RAM, 750GB, 15.6", Black http://johnlewis.scene7.com/is/image/JohnLewis/231820503?$fash_product$ zoom
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      • The Satellite C850D-12L is optimised for everyday computing. Perfect for surfing the web, emailing or creating documents. It features a 15.6? display and textured matt black finish.

        Warranty: 2 year guarantee included

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      • Product Overview: Toshiba Satellite C850
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          0 out of 5 (0 reviews)
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    • Price

      1. Price: £249.95
      2. + P&P: £3
      3. Total: £252.95
  4. Siemens WM12Q390GB Washing Machine, 8kg Load, A+++ Energy Rating, 1200rpm Spin, White http://johnlewis.scene7.com/is/image/JohnLewis/231615127?$fash_product$ zoom
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      • The large capacity Siemens WM12Q390GB washing machine makes a great choice if you have a lot of different material types to wash, with to make programme selection easy A 1200rpm spin speed gets clothes drier after washing, but the drum will care for clothes too. The has steep edges to create the…

        Warranty: 2 year guarantee included

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      • Product Overview: Siemens WM12Q390
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          0 out of 5 (0 reviews)
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    • Price

      1. Price: £564
      2. + P&P: £3
      3. Total: £567
  5. Siemens WI14S440GB Integrated Washing Machine, 7kg Load, A Energy Rating, 1400rpm Spin http://johnlewis.scene7.com/is/image/JohnLewis/231039722?$fash_product$ zoom
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      • The white door panel shown is for illustration purposes only and is not included. Your kitchen supplier will be able to supply a door panel for this appliance to match your kitchen units This product is not available in our shops for viewing. However, you can still place your order in store Pressed…

        Warranty: 2 year guarantee included

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      • Product Overview: Siemens WI14S440
        • User reviews
          2 out of 5 (0 reviews)
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    • Price

      1. Price: £708
      2. + P&P: £3
      3. Total: £711
  6. Bertazzoni W906MFE Dual Fuel Range Cooker, Yellow http://johnlewis.scene7.com/is/image/JohnLewis/231657354?$fash_product$ zoom
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      • This product is not available in our shops for viewing. However, you can still place your order in store.Introducing the W906MFE GI duel fuel range cooker in a bright yellow finish with chrome trim, from the Bertazzoni Professional Series. This stunning modern design arrives with 2 electric ovens…

        Warranty: 2 year guarantee included

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      • Product Overview: Bertazzoni W906MFEX
        • User reviews
          0 out of 5 (0 reviews)
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    • Price

      1. Price: £2,895
      2. + P&P: £3
      3. Total: £2,898
  7. Bertazzoni AD905MFENEE Dual Fuel Range Cooker, Black http://johnlewis.scene7.com/is/image/JohnLewis/231657362?$fash_product$ zoom
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      • This product is not available in our shops for viewing. However, you can still place your order in store.Introducing the AD905MFENEE dual fuel range cooker in a slick black finish with chrome trim, from the Bertazzoni Master Series. This stunning modern design arrives with double electric ovens…

        Warranty: 2 year guarantee included

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      • Product Overview: Bertazzoni AD 905 MFE
        • User reviews
          0 out of 5 (0 reviews)
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    • Price

      1. Price: £1,695
      2. + P&P: £3
      3. Total: £1,698
  8. Samsung UE55ES8000 LED HD 1080p 3D Smart TV, 55" with Freeview/Freesat HD and Voice/Motion Control http://johnlewis.scene7.com/is/image/JohnLewis/231554183?$fash_product$ zoom
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      • The Samsung UE55ES8000 brings you super-smooth , with next-generation backlighting f

        Warranty: 5 year guarantee included

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      • Product Overview: Samsung UE55ES8000
        • User reviews
          0 out of 5 (0 reviews)
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    • Price

      1. Price: £1,749
      2. + P&P: £3
      3. Total: £1,752
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List of all John Lewis reviews available. Read what other users think about John Lewis before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    I ordered a Mac computer from John Lewis

    John Lewis By John Watts-Robertson (19/08/2010)

    I ordered a Mac computer from John Lewis because of the 2 year guarantee. After less than 1 year it went wrong. 7 repairs and it still wasn't fixed. The 2 year guarantee is useless. Now I won't buy anything from JL-they simply can't be trusted.
    Repair or replace on their guarantee means fudge and fudge and cause the customer lots of grief. Not worth the bother-shop elsewhere is my advice! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I bought 2 two seater sofas through the

    John Lewis By sally churchman (09/07/2010)

    I bought 2 two seater sofas through the website. They were delivered yesterday. It was a really good experience buying from this store. The quality of the sofas is excellent. I would highly recommend John Lewis. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:4.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:4.0 out of 5
    • Recommend store: Yes

    Overall I find John Lewis to have an

    John Lewis By Jennifer Duff (15/01/2010)

    Overall I find John Lewis to have an excellent range of products and ranges!
    Unfortunately for me they're a bit out of my budget sometimes, but when i need something 'good' instead of just something to get me through, this is where i go! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:3.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Be careful ordering from this company.

    John Lewis By Tessa Wilson (13/01/2010)

    Be careful ordering from this company. They did not put the full delivery address on the order for the carrier, then said it was the carrier's fault and responsibility. The plant was for my daughter-in-law on the birth of her baby and for delivery to the hospital. When they admitted finally, the mistake was theirs, they would not change the delivery address to her home address (where she now is)... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I went in to a store for a Camera and

    John Lewis By Anonymous (04/01/2010)

    I went in to a store for a Camera and ordered it via their website. I was very impressed by the speed of the service. I ordered on a Saturday and it was despatched the following day (a Sunday), I knew this because I was sent the tracking information and could see it had been collected by the courier. It was then delivered at 7:31am on Monday morning. Can't go more wrong than that. Very recommended... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:2.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    This is a review of John Lewis Direct

    John Lewis By terence bingham (18/09/2009)

    This is a review of John Lewis Direct not of the High Street Store, as they as different as chalk and cheese. Ordered an expensive small fridge. They stated that there were 10 available. Expected 7 working days delivery as advertised, but found out after enquiring after 8 days that the delivery would be 3 weeks. Went back in to their web site and lo and behold it did say 3 weeks but it was tucked ... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:4.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Website and delivery were fine - the

    John Lewis By Anonymous (04/02/2009)

    Website and delivery were fine - the problems only begun when we unpacked our new washer dryer. There were three completely separate points of damage, none of which had happened in transit, as all were near the corners and were covered by very strong and undamaged outer packaging. There were broken pieces, missing pieces of broken plastic and a loose piece of broken plastic that we never did ident... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I was 'Surprised' at some Poor

    John Lewis By Anonymous (30/01/2009)

    I was 'Surprised' at some Poor Reviews Here, I have bought from them for YEARS without Problem & If using their own Credit Card I get an extra 2% online or in store. [In Vouchers] The Robbers & Barclays/ Goldfish removed the EARNED POINTS from me because I cancelled my CARD. John Lewis will 'Match Price' & will usually offer a FREE Extended Guarantee. Read Full Review »

    none of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    DO NOT USE! THERE WAS NO PLACE FOR ME TO

    John Lewis By Anonymous (26/01/2009)

    DO NOT USE! THERE WAS NO PLACE FOR ME TO PUT 0 OR I WOULD HAVE. I ORDERED A IPOD FOR A GIFT, THEY NEVER DELIVERED AND TOLD ME THEY RAN OUT OF STOCK, TWO DAYS AFTER DELIVERY WAS MENT TO BE MAID, SPENT OVER 4 HOURS ON HOLD. TRUST ME STAY AWAY! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    WORST COMPANY ON THE MARKET!!! BOUGHT A

    John Lewis By Nital Patel (16/01/2009)

    WORST COMPANY ON THE MARKET!!! BOUGHT A TOMTOM AND ITS GONE WRONG. ALL THEY HAVE TO SAY IS ITS NOTHING TO DO WITH THEM. RUDE CUSTOMER SERVICE STAFF AND NOBODY IN THE COMPANY HAS ANY AUTHORITY. THEY ALL WASH THEIR HANDS OF YOUR ORDER ONCE THEY HAVE YOUR MONEY. WHEN I CALLED TO FIND OUT WHAT TO DO, THEY SAT IN THE BACK GROUND AND LAUGHED AT YOU, TO MAKE YOU FEEL STUPID. DO NOT USE!!! STAY FAR FAR AW... Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

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John Lewis contact information including John Lewis address and delivery options. Kelkoo: helping you find the best stores to buy from online.

Head Office

Address :
Draycott Avenu
Town :
LONDON
Postcode :
SW3 2NA
Country :
UK
Website :
www.johnlewis.com

Customer Service

Email
customerservice[at]johnlewis.com
Phone :
08456 049 049

Payment Methods and Shipping

Accepted credit cards
  • American Express,
  • Delta,
  • Maestro,
  • Mastercard,
  • Visa
Other accepted payments methods
  • Free Shipping

Security and Privacy

Security protocols
  • SSL

Additional Services

Free shipping
Yes
Registration
Yes
Separate billing and shipping
Yes
Help Desk
Yes
Order tracking
Yes