John Lewis

John Lewis has been voted the UK’s favourite retailer in a poll of over 6000 shoppers. The Consumer Satisfaction Index 2008, carried out by retail analysts Verdict Research, asked customers to rate retailers in terms of range, price, convenience, quality, service, ambience, facilities and layout.

Average Store Rating.

Overall Rating:
3 out of 5
51% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:3.5 out of 5
  • On-Time Delivery:3.5 out of 5
  • Customer Care:3 out of 5

Certified Shop

  1. Panasonic MC-E3002WP47 Upright Vacuum Cleaner http://s7v1.scene7.com/is/image/JohnLewis/230849381 zoom
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      • The lightweight MC-E3002WP47 from Panasonic has patented edge-to-edge cleaning, so even picking up dirt up to the edge of skirting boards is possible. It has a powerful 1900W motor and a big 4.5L capacity. The MC-E3002WP47 also has an automatic floating head for all floor surfaces. All the tools…

        Warranty: FREE 1 year guarantee, extend to 5 years £55

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      • Product Overview: Panasonic MCE3002
        • User reviews
          4 out of 5 (0 reviews)
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    • Price

      1. Price: £69.95
      2. + P&P: Free
      3. Total: £69.95
  2. Philips 50PFL7956T Ultra-Wide Ambilight LED HD 1080p 3D TV, 50", Built-in Wi-Fi & Freeview HD http://s7v1.scene7.com/is/image/JohnLewis/231222458 zoom
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      • The Philips 50PFL7956 3D TV offers you exceptional cinema-like entertainment thanks to its extra-wide viewing format and brilliant Full-HD LED picture. Great features such as built-in Net TV, multi-view options and Ambilight Spectra make this stunning TV and must have addition to any living room.…

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      • Product Overview: Philips 50PFL7956
        • User reviews
          0 out of 5 (0 reviews)
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    • Price

      1. Price: £1,999.95
      2. + P&P: Free
      3. Total: £1,999.95
  3. Rowenta Steamium DW9030 Steam Iron http://s7v1.scene7.com/is/image/JohnLewis/230898920 zoom
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      • The Rowenta Steamium DW9030 iron boasts - at 200 grams per minutes - the most powerful shot of steam in the world. It?s all thanks to nifty Steam Force technology - a pump system within the iron that helps push out the steam once you press the trigger, to a steam generator. This helps produce 30%…

        Warranty: FREE 1 year guarantee

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      • Product Overview: Rowenta DW9030
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          0 out of 5 (0 reviews)
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    • Price

      1. Price: £89.95
      2. + P&P: Free
      3. Total: £89.95
  4. Humax FOXSAT freesat HD Digital Receiver http://s7v1.scene7.com/is/image/JohnLewis/230480023 zoom
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      • Please note: To enjoy freesat broadcasts you will need a dish and cabling installed. freesat does not require a contract or a subscription ? just a one-off payment for your dish and installation. To organise installation, please visit or call one of our shops. The Humax freesat HD digital receiver…

        Warranty: FREE 2 year guarantee, extend to 3 years £17

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    • Price

      1. Price: £124.99
      2. + P&P: Free
      3. Total: £124.99
  5. Lacanche Westahl Westahl Cluny WG1052GE Dual Fuel Cooker, Mandarin http://s7v1.scene7.com/is/image/JohnLewis/230425291 zoom
    Full details Full details

      • Hand crafted in the small village of Lacanche in the Burgundy region of France, arguably its gastronomic heartland. Lacanche cookers are revered by some of the most respected chefs, cooks and cookery writers for use in their own homes. Each range cooker represents a culmination of 200 years of…

        Warranty: FREE 3 year guarantee, extend to 5 years £90

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      • Product Overview: Lacanche WG1052
        • User reviews
          2 out of 5 (0 reviews)
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    • Price

      1. Price: £3,900
      2. + P&P: Free
      3. Total: £3,900
  6. KitchenAid Artisan Stand Mixer, Candy Apple Red http://s7v1.scene7.com/is/image/JohnLewis/231287550 zoom
    Full details Full details

      • Indulge your culinary creativity, with the KitchenAid Artisan stand mixer! An appealing candy apple red exterior combined with high-quality craftsmanship make this the ultimate cooking companion. Full metal construction adds to the high-gloss look of this appliance, while ensuring a stable and…

        Warranty: FREE 5 year guarantee

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    • Price

      1. Price: £449.95
      2. + P&P: Free
      3. Total: £449.95
  7. Toshiba 32HL833B LCD/LED HD 1080p TV, 32 Inch with Built-in Freeview http://s7v1.scene7.com/is/image/JohnLewis/231455825 zoom
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      • The great value Toshiba REGZA 32HL833B will bring high definition into your living room with amazing colour, brightness and clarity - assured via revolutionary LED technology, all in a thin, space-saving design. Key Features: The Toshiba REGZA 32HL833B uses LED backlighting to give images the…

        Warranty: FREE 5 year guarantee

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      • Product Overview: Toshiba 32HL833
        • User reviews
          0 out of 5 (0 reviews)
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    • Price

      1. Price: £349
      2. + P&P: Free
      3. Total: £349
  8. Online Exclusive
    Belling Classic 90DFT Dual Fuel Range Cooker, Cream http://s7v1.scene7.com/is/image/JohnLewis/231368848 zoom
    Full details Full details

      • Please note: This product is not available in our shops for viewing. However, you can still place your order in store. As beautiful as it is convenient, the Belling Classic 90DFT dual fuel range cooker is an appliance for the serious culinary enthusiasts among you! Finished in a delightful cream…

        Warranty: FREE 2 year guarantee, extend to 5 years £110

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      • Product Overview: Belling CLASSIC 90
        • User reviews
          0 out of 5 (0 reviews)
      • Compare Belling CLASSIC 90 prices »

    • Price

      1. Price: £855
      2. + P&P: Free
      3. Total: £855
About these search results

* Prices marked with a star don't include delivery costs. Please check on merchant's site.

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List of all John Lewis reviews available. Read what other users think about John Lewis before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    I ordered a Mac computer from John Lewis

    John Lewis By John Watts-Robertson (19/08/2010)

    I ordered a Mac computer from John Lewis because of the 2 year guarantee. After less than 1 year it went wrong. 7 repairs and it still wasn't fixed. The 2 year guarantee is useless. Now I won't buy anything from JL-they simply can't be trusted.
    Repair or replace on their guarantee means fudge and fudge and cause the customer lots of grief. Not worth the bother-shop elsewhere is my advice! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I bought 2 two seater sofas through the

    John Lewis By sally churchman (09/07/2010)

    I bought 2 two seater sofas through the website. They were delivered yesterday. It was a really good experience buying from this store. The quality of the sofas is excellent. I would highly recommend John Lewis. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:4.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:4.0 out of 5
    • Recommend store: Yes

    Overall I find John Lewis to have an

    John Lewis By Jennifer Duff (15/01/2010)

    Overall I find John Lewis to have an excellent range of products and ranges!
    Unfortunately for me they're a bit out of my budget sometimes, but when i need something 'good' instead of just something to get me through, this is where i go! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:3.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Be careful ordering from this company.

    John Lewis By Tessa Wilson (13/01/2010)

    Be careful ordering from this company. They did not put the full delivery address on the order for the carrier, then said it was the carrier's fault and responsibility. The plant was for my daughter-in-law on the birth of her baby and for delivery to the hospital. When they admitted finally, the mistake was theirs, they would not change the delivery address to her home address (where she now is)... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I went in to a store for a Camera and

    John Lewis By Anonymous (04/01/2010)

    I went in to a store for a Camera and ordered it via their website. I was very impressed by the speed of the service. I ordered on a Saturday and it was despatched the following day (a Sunday), I knew this because I was sent the tracking information and could see it had been collected by the courier. It was then delivered at 7:31am on Monday morning. Can't go more wrong than that. Very recommended... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:2.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    This is a review of John Lewis Direct

    John Lewis By terence bingham (18/09/2009)

    This is a review of John Lewis Direct not of the High Street Store, as they as different as chalk and cheese. Ordered an expensive small fridge. They stated that there were 10 available. Expected 7 working days delivery as advertised, but found out after enquiring after 8 days that the delivery would be 3 weeks. Went back in to their web site and lo and behold it did say 3 weeks but it was tucked ... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:4.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Website and delivery were fine - the

    John Lewis By Anonymous (04/02/2009)

    Website and delivery were fine - the problems only begun when we unpacked our new washer dryer. There were three completely separate points of damage, none of which had happened in transit, as all were near the corners and were covered by very strong and undamaged outer packaging. There were broken pieces, missing pieces of broken plastic and a loose piece of broken plastic that we never did ident... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I was 'Surprised' at some Poor

    John Lewis By Anonymous (30/01/2009)

    I was 'Surprised' at some Poor Reviews Here, I have bought from them for YEARS without Problem & If using their own Credit Card I get an extra 2% online or in store. [In Vouchers] The Robbers & Barclays/ Goldfish removed the EARNED POINTS from me because I cancelled my CARD. John Lewis will 'Match Price' & will usually offer a FREE Extended Guarantee. Read Full Review »

    none of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    DO NOT USE! THERE WAS NO PLACE FOR ME TO

    John Lewis By Anonymous (26/01/2009)

    DO NOT USE! THERE WAS NO PLACE FOR ME TO PUT 0 OR I WOULD HAVE. I ORDERED A IPOD FOR A GIFT, THEY NEVER DELIVERED AND TOLD ME THEY RAN OUT OF STOCK, TWO DAYS AFTER DELIVERY WAS MENT TO BE MAID, SPENT OVER 4 HOURS ON HOLD. TRUST ME STAY AWAY! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    WORST COMPANY ON THE MARKET!!! BOUGHT A

    John Lewis By Nital Patel (16/01/2009)

    WORST COMPANY ON THE MARKET!!! BOUGHT A TOMTOM AND ITS GONE WRONG. ALL THEY HAVE TO SAY IS ITS NOTHING TO DO WITH THEM. RUDE CUSTOMER SERVICE STAFF AND NOBODY IN THE COMPANY HAS ANY AUTHORITY. THEY ALL WASH THEIR HANDS OF YOUR ORDER ONCE THEY HAVE YOUR MONEY. WHEN I CALLED TO FIND OUT WHAT TO DO, THEY SAT IN THE BACK GROUND AND LAUGHED AT YOU, TO MAKE YOU FEEL STUPID. DO NOT USE!!! STAY FAR FAR AW... Read Full Review »

    1 out of 1 people found this review helpful

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John Lewis contact information including John Lewis address and delivery options. Kelkoo: helping you find the best stores to buy from online.

Head Office

Address :
Draycott Avenu
Town :
LONDON
Postcode :
SW3 2NA
Country :
UK
Website :
www.johnlewis.com

Customer Service

Email
customerservice[at]johnlewis.com
Phone :
08456 049 049

Payment Methods and Shipping

Accepted credit cards
  • American Express,
  • Delta,
  • Maestro,
  • Mastercard,
  • Visa
Other accepted payments methods
  • Free Shipping

Security and Privacy

Security protocols
  • SSL

Additional Services

Free shipping
Yes
Registration
Yes
Separate billing and shipping
Yes
Help Desk
Yes
Order tracking
Yes