John Lewis

John Lewis has been voted the UK’s favourite retailer in a poll of over 6000 shoppers. The Consumer Satisfaction Index 2008, carried out by retail analysts Verdict Research, asked customers to rate retailers in terms of range, price, convenience, quality, service, ambience, facilities and layout.

Average Store Rating.

Overall Rating:
3 out of 5
50% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:3.5 out of 5
  • On-Time Delivery:3.5 out of 5
  • Customer Care:3 out of 5

Certified Shop

40 offers Most Popular John Lewis Products
  1. Salter Gourmet Oven Thermometer http://s7v1.scene7.com/is/image/JohnLewis/230335010?$product$ zoom
    Full details Full details

      • Hang this handy thermometer from an oven shelf. Its easy-read display will help you keep an eye on the temperature. Measures from 60? to 320?C, (150? to 600?F).

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    • Price

      1. Price: £9.75
      2. + P&P: £3
      3. Total: £12.75
  2. Hotpoint HTV10P Cooker Hood, White http://s7v1.scene7.com/is/image/JohnLewis/230671014?$product$ zoom
    Full details Full details

      • The Hotpoint HTV10P conventional integrated cooker hood incorporates 3 extraction speeds for all levels of cooking fumes, controlled by a simple slider switch. ...

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      • Product Overview: Hotpoint HTV10
        • User reviews
          3 out of 5 (0 reviews)
      • Compare Hotpoint HTV10 prices »

    • Price

      1. Price: £99
      2. + P&P: Free
      3. Total: £99
  3. Oreck Vacuum Cleaner Bags, PK80F, Pack of 8 http://s7v1.scene7.com/is/image/JohnLewis/230684302?$product$ zoom
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      • No more smelly dust bags! These Oreck odour fighting bags contain powerful filtration technology that fights odours by preventing the growth of bacteria and mould ...

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    • Price

      1. Price: £20.95
      2. + P&P: £3
      3. Total: £23.95
  4. Indesit BAAN12 Fridge Freezer, White http://s7v1.scene7.com/is/image/JohnLewis/230512486alt1?$product$ zoom
    Full details Full details

      • This white Indesit BAAN12 fridge freezer is both energy efficient and versatile. It features an auto defrost fridge with 2 half width salad bins and 2 safety glass ...

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      • Product Overview: Indesit BAAN12
      • Compare Indesit BAAN12 prices »

    • Price

      1. Price: £329
      2. + P&P: Free
      3. Total: £329
  5. Trespass Padded Coat, Pink, 3 years http://s7v1.scene7.com/is/image/JohnLewis/000030633?$product$ zoom
    Full details Full details

      • Material: Outer 100% polyester; Lining 65% polyester, 35% cotton; Wadding 100% polyester.

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    • Price

      1. Price: £40
      2. + P&P: Free
      3. Total: £40
  6. Other Tree Study 8 Canvas, 90 x 90cm http://s7v1.scene7.com/is/image/JohnLewis/000026084?$product$ zoom
    Full details Full details

      • Now you can have fabulous artwork in a size to fit your space. Simply select from one of three sizes and your choice will be made up and delivered within 14 working ...

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    • Price

      1. Price: £120
      2. + P&P: Free
      3. Total: £120
  7. John Lewis Handkerchief Vase, 30cm http://s7v1.scene7.com/is/image/JohnLewis/230554698?$product$ zoom
    Full details Full details

      • The frilly edges of these handkerchief vases will allow flower stems to rest gently in them. This one has an assymetrical shape for a modern, casual look. Made ...

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    • Price

      1. Price: £19.50
      2. + P&P: £3
      3. Total: £22.50
  8. Zanussi ZKC5540W Electric Cooker, White http://s7v1.scene7.com/is/image/JohnLewis/230588226?$product$ zoom
    Full details Full details

      • In a hot white finish with simple rotary controls, the attractive Zanussi ZKC5540W electric cooker is a slightly narrower 55cm wide, and features a double oven ...

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      • Product Overview: Zanussi ZKG5540
        • User reviews
          3 out of 5 (0 reviews)
      • Compare Zanussi ZKG5540 prices »

    • Price

      1. Price: £499
      2. + P&P: Free
      3. Total: £499
About these search results

* Prices marked with a star don't include delivery costs. Please check on merchant's site.

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List of all John Lewis reviews available. Read what other users think about John Lewis before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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    • Overall Rating:1.0 out of 5
    • Ease of Ordering:2.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    This is a review of John Lewis Direct

    John Lewis By terence bingham (18/09/2009)

    This is a review of John Lewis Direct not of the High Street Store, as they as different as chalk and cheese. Ordered an expensive small fridge. They stated that there were 10 available. Expected 7 working days delivery as advertised, but found out after enquiring after 8 days that the delivery would be 3 weeks. Went back in to their web site and lo and behold it did say 3 weeks but it was tucked ... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:4.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Website and delivery were fine - the

    John Lewis By Anonymous (04/02/2009)

    Website and delivery were fine - the problems only begun when we unpacked our new washer dryer. There were three completely separate points of damage, none of which had happened in transit, as all were near the corners and were covered by very strong and undamaged outer packaging. There were broken pieces, missing pieces of broken plastic and a loose piece of broken plastic that we never did ident... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I was 'Surprised' at some Poor

    John Lewis By Anonymous (30/01/2009)

    I was 'Surprised' at some Poor Reviews Here, I have bought from them for YEARS without Problem & If using their own Credit Card I get an extra 2% online or in store. [In Vouchers] The Robbers & Barclays/ Goldfish removed the EARNED POINTS from me because I cancelled my CARD. John Lewis will 'Match Price' & will usually offer a FREE Extended Guarantee. Read Full Review »

    none of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    DO NOT USE! THERE WAS NO PLACE FOR ME TO

    John Lewis By Anonymous (26/01/2009)

    DO NOT USE! THERE WAS NO PLACE FOR ME TO PUT 0 OR I WOULD HAVE. I ORDERED A IPOD FOR A GIFT, THEY NEVER DELIVERED AND TOLD ME THEY RAN OUT OF STOCK, TWO DAYS AFTER DELIVERY WAS MENT TO BE MAID, SPENT OVER 4 HOURS ON HOLD. TRUST ME STAY AWAY! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    WORST COMPANY ON THE MARKET!!! BOUGHT A

    John Lewis By Nital Patel (16/01/2009)

    WORST COMPANY ON THE MARKET!!! BOUGHT A TOMTOM AND ITS GONE WRONG. ALL THEY HAVE TO SAY IS ITS NOTHING TO DO WITH THEM. RUDE CUSTOMER SERVICE STAFF AND NOBODY IN THE COMPANY HAS ANY AUTHORITY. THEY ALL WASH THEIR HANDS OF YOUR ORDER ONCE THEY HAVE YOUR MONEY. WHEN I CALLED TO FIND OUT WHAT TO DO, THEY SAT IN THE BACK GROUND AND LAUGHED AT YOU, TO MAKE YOU FEEL STUPID. DO NOT USE!!! STAY FAR FAR AW... Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:3.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Very dissapointed. I placed an order and

    John Lewis By laura campbell (06/01/2009)

    Very dissapointed. I placed an order and waited for to come. Nothing, no email no phone call nothing. When i rang to ask why they said my card did not pass security checks. What rubbish!! I have never had any problem like this before. I will never be shopping at john lewis again. I ordered a laptop on offer with only 2 left in stock. They didnt want to send it to me so made up a rubbish excuse. si... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:4.0 out of 5
    • Recommend store: Yes

    I have used this twice now for Christmas

    John Lewis By Julia Selwood (10/12/2008)

    I have used this twice now for Christmas presents and I must say I am impressed, I will use this site again in the future!
    I thought John Lewis was expensive that's why I don't buy from them but I was pleasantly surprised!! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Bought a 40" Sony TV. They phoned

    John Lewis By Anonymous (14/11/2008)

    Bought a 40" Sony TV. They phoned up with a time, and although the time was the afternoon, they actually knocked in the morning, just on the off chance I was home. I was, and was very pleased to not have to sit in all day. The drivers were really nice and I could not say a word against the whole service. Also, a free 5 year guarantee is worth a lot. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    What they don't tell you is that

    John Lewis By Emma Hewage (19/09/2008)

    What they don't tell you is that John Lewis Direct and John Lewis operate as completely separate companies and the store are instructed to not assist if you run into difficulties.

    Be VERY careful when ordering a washing machine. They DON'T install. This isn't clear on the website. At the time of ordering you have an option of selecting one of their recommended installers. If you m... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    They are very high trained people with

    John Lewis By Anonymous (18/08/2008)

    They are very high trained people with excellent manners and treat everyone the sae and will go out of their way to make sure you're completely happy about your choices even if you didn't end up buying the item. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

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John Lewis contact information including John Lewis address and delivery options. Kelkoo: helping you find the best stores to buy from online.

Head Office

Address :
Draycott Avenu
Town :
LONDON
Postcode :
SW3 2NA
Country :
UK
Website :
www.johnlewis.com

Customer Service

Email
customerservice[at]johnlewis.com
Phone :
08456 049 049

Payment Methods and Shipping

Accepted credit cards
  • American Express,
  • Delta,
  • Maestro,
  • Mastercard,
  • Visa
Other accepted payments methods
  • Free Shipping

Security and Privacy

Security protocols
  • SSL

Additional Services

Free shipping
Yes
Registration
Yes
Separate billing and shipping
Yes
Help Desk
Yes
Order tracking
Yes

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