John Lewis

John Lewis has been voted the UK’s favourite retailer in a poll of over 6000 shoppers. The Consumer Satisfaction Index 2008, carried out by retail analysts Verdict Research, asked customers to rate retailers in terms of range, price, convenience, quality, service, ambience, facilities and layout.

Average Store Rating.

Overall Rating:
3 out of 5
50% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:3.5 out of 5
  • On-Time Delivery:3.5 out of 5
  • Customer Care:3 out of 5

Certified Shop

40 offers Most Popular John Lewis Products
  1. Sharp LC46LE700E LED HD 1080p Digital Television,... http://s7v1.scene7.com/is/image/JohnLewis/230687627?$product$ zoom
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      • Experience your favourite TV shows and films with fantastic picture quality on the Sharp Aquos LC46LE700E. This impressive TV uses LED backlighting which features ...

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      • Product Overview: Sharp LC-46LE700
        • User reviews
          0 out of 5 (0 reviews)
      • Compare Sharp LC-46LE700 prices »

    • Price

      1. Price: £1,549
      2. + P&P: Free
      3. Total: £1,549
  2. Sharp LC40LE700E LED HD 1080p Digital Television,... http://s7v1.scene7.com/is/image/JohnLewis/230697804?$product$ zoom
    Full details Full details

      • Experience your favourite TV shows and films with fantastic picture quality on the Sharp Aquos LC40LE700E. This impressive TV uses LED backlighting which features ...

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      • Product Overview: Sharp LC-40LE700
        • User reviews
          0 out of 5 (0 reviews)
      • Compare Sharp LC-40LE700 prices »

    • Price

      1. Price: £1,199
      2. + P&P: Free
      3. Total: £1,199
  3. Rituals Sacred Fire Relaxing Scented Candle http://s7v1.scene7.com/is/image/JohnLewis/000053398?$product$ zoom
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      • With the Sacred Fire of Rituals you create a warm and intimate ambience. The stylish frosted glass with Rituals is a great gift for yourself or someone else! Burns ...

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    • Price

      1. Price: £12.50
      2. + P&P: £3
      3. Total: £15.50
  4. Oreck Vacuum Cleaner Bags, PK80F, Pack of 8 http://s7v1.scene7.com/is/image/JohnLewis/230684302?$product$ zoom
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      • No more smelly dust bags! These Oreck odour fighting bags contain powerful filtration technology that fights odours by preventing the growth of bacteria and mould ...

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    • Price

      1. Price: £20.95
      2. + P&P: £3
      3. Total: £23.95
  5. Acer Aspire Laptop, 5732Z-433G25MN, 2.1GHz with... http://s7v1.scene7.com/is/image/JohnLewis/230676441?$product$ zoom
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    • Price

      1. Price: £399.95
      2. + P&P: Free
      3. Total: £399.95
  6. Miele FN12827S Freezer, White http://s7v1.scene7.com/is/image/JohnLewis/230552728?$product$ zoom
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      • The frost free Miele FN12827S freezer is a full width 60cm upright freezer with a enormous 261 litre capacity and an efficient A+ energy rating. Thanks to its EasyOpen ...

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      • Product Overview: Miele FN12827
        • User reviews
          4 out of 5 (0 reviews)
      • Compare Miele FN12827 prices »

    • Price

      1. Price: £779
      2. + P&P: Free
      3. Total: £779
  7. Newgate Pluto Starburst Clock http://s7v1.scene7.com/is/image/JohnLewis/230509887?$product$ zoom
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      • Striking 1940s inspired clock with light pine wood rays and aluminium-effect metal dial. Battery included.

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    • Price

      1. Price: £75
      2. + P&P: Free
      3. Total: £75
  8. La Cafetiere La Cafeti?re Classic Coffee Mill http://s7v1.scene7.com/is/image/JohnLewis/230700585?$product$ zoom
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      • This classically-designed coffee grinder features an adjustable grinding mechanism and has a stylish stainless steel and black wood finish.

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    • Price

      1. Price: £17.50
      2. + P&P: £3
      3. Total: £20.50
About these search results

* Prices marked with a star don't include delivery costs. Please check on merchant's site.

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List of all John Lewis reviews available. Read what other users think about John Lewis before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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    • Overall Rating:1.0 out of 5
    • Ease of Ordering:2.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    This is a review of John Lewis Direct

    John Lewis By terence bingham (18/09/2009)

    This is a review of John Lewis Direct not of the High Street Store, as they as different as chalk and cheese. Ordered an expensive small fridge. They stated that there were 10 available. Expected 7 working days delivery as advertised, but found out after enquiring after 8 days that the delivery would be 3 weeks. Went back in to their web site and lo and behold it did say 3 weeks but it was tucked ... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:4.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Website and delivery were fine - the

    John Lewis By Anonymous (04/02/2009)

    Website and delivery were fine - the problems only begun when we unpacked our new washer dryer. There were three completely separate points of damage, none of which had happened in transit, as all were near the corners and were covered by very strong and undamaged outer packaging. There were broken pieces, missing pieces of broken plastic and a loose piece of broken plastic that we never did ident... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    I was 'Surprised' at some Poor

    John Lewis By Anonymous (30/01/2009)

    I was 'Surprised' at some Poor Reviews Here, I have bought from them for YEARS without Problem & If using their own Credit Card I get an extra 2% online or in store. [In Vouchers] The Robbers & Barclays/ Goldfish removed the EARNED POINTS from me because I cancelled my CARD. John Lewis will 'Match Price' & will usually offer a FREE Extended Guarantee. Read Full Review »

    none of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    DO NOT USE! THERE WAS NO PLACE FOR ME TO

    John Lewis By Anonymous (26/01/2009)

    DO NOT USE! THERE WAS NO PLACE FOR ME TO PUT 0 OR I WOULD HAVE. I ORDERED A IPOD FOR A GIFT, THEY NEVER DELIVERED AND TOLD ME THEY RAN OUT OF STOCK, TWO DAYS AFTER DELIVERY WAS MENT TO BE MAID, SPENT OVER 4 HOURS ON HOLD. TRUST ME STAY AWAY! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    WORST COMPANY ON THE MARKET!!! BOUGHT A

    John Lewis By Nital Patel (16/01/2009)

    WORST COMPANY ON THE MARKET!!! BOUGHT A TOMTOM AND ITS GONE WRONG. ALL THEY HAVE TO SAY IS ITS NOTHING TO DO WITH THEM. RUDE CUSTOMER SERVICE STAFF AND NOBODY IN THE COMPANY HAS ANY AUTHORITY. THEY ALL WASH THEIR HANDS OF YOUR ORDER ONCE THEY HAVE YOUR MONEY. WHEN I CALLED TO FIND OUT WHAT TO DO, THEY SAT IN THE BACK GROUND AND LAUGHED AT YOU, TO MAKE YOU FEEL STUPID. DO NOT USE!!! STAY FAR FAR AW... Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:3.0 out of 5
    • Availability:3.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Very dissapointed. I placed an order and

    John Lewis By laura campbell (06/01/2009)

    Very dissapointed. I placed an order and waited for to come. Nothing, no email no phone call nothing. When i rang to ask why they said my card did not pass security checks. What rubbish!! I have never had any problem like this before. I will never be shopping at john lewis again. I ordered a laptop on offer with only 2 left in stock. They didnt want to send it to me so made up a rubbish excuse. si... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:4.0 out of 5
    • Recommend store: Yes

    I have used this twice now for Christmas

    John Lewis By Julia Selwood (10/12/2008)

    I have used this twice now for Christmas presents and I must say I am impressed, I will use this site again in the future!
    I thought John Lewis was expensive that's why I don't buy from them but I was pleasantly surprised!! Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    Bought a 40" Sony TV. They phoned

    John Lewis By Anonymous (14/11/2008)

    Bought a 40" Sony TV. They phoned up with a time, and although the time was the afternoon, they actually knocked in the morning, just on the off chance I was home. I was, and was very pleased to not have to sit in all day. The drivers were really nice and I could not say a word against the whole service. Also, a free 5 year guarantee is worth a lot. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    What they don't tell you is that

    John Lewis By Emma Hewage (19/09/2008)

    What they don't tell you is that John Lewis Direct and John Lewis operate as completely separate companies and the store are instructed to not assist if you run into difficulties.

    Be VERY careful when ordering a washing machine. They DON'T install. This isn't clear on the website. At the time of ordering you have an option of selecting one of their recommended installers. If you m... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:5.0 out of 5
    • Ease of Ordering:5.0 out of 5
    • Availability:5.0 out of 5
    • On-Time Delivery:5.0 out of 5
    • Customer Care:5.0 out of 5
    • Recommend store: Yes

    They are very high trained people with

    John Lewis By Anonymous (18/08/2008)

    They are very high trained people with excellent manners and treat everyone the sae and will go out of their way to make sure you're completely happy about your choices even if you didn't end up buying the item. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

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John Lewis contact information including John Lewis address and delivery options. Kelkoo: helping you find the best stores to buy from online.

Head Office

Address :
Draycott Avenu
Town :
LONDON
Postcode :
SW3 2NA
Country :
UK
Website :
www.johnlewis.com

Customer Service

Email
customerservice[at]johnlewis.com
Phone :
08456 049 049

Payment Methods and Shipping

Accepted credit cards
  • American Express,
  • Delta,
  • Maestro,
  • Mastercard,
  • Visa
Other accepted payments methods
  • Free Shipping

Security and Privacy

Security protocols
  • SSL

Additional Services

Free shipping
Yes
Registration
Yes
Separate billing and shipping
Yes
Help Desk
Yes
Order tracking
Yes

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