Amazon UK

Website: http://www.amazon.co.uk

Amazon.co.uk is famous for selling books, DVDs and CDs, but also sells millions of other products too. From digital cameras to coffee machines and exercise videos to Elvis CDs, there's something for everyone. Amazon also enables independent sellers to sell new and used items on Amazons website via Amazon.co.uk Marketplace. In addition, Amazon can give you a variety of resources to help you make your choice, including customer reviews and personal recommendations.

Ease of order
4.5
Customer care
3.0
On time delivery
3.5
Availability
3.5

Reviews about Amazon UK

Mean rating: 3.5 out of 5, based on 123 user reviews.

63% of the users recommend this store.

TRUDI RANSON wrote a review 4 years ago

Overall rating: 2 The user recommends this store.

Amazon is a great site and the ordering is easy BUT if anything goes wrong or the order isnt delivered within the timescales stated ...they dont want to know. I rang customer services and they were less than helpful then the operator said she would find me an email address to help me further and left me on hold for almost 15mins!! Then she came back and gave me the Amazon website!!!!

Ease of order 4
Availability 4
On time delivery 1
Customer care 1

A Kelkoo user wrote a review 4 years ago

Overall rating: 5 The user recommends this store.

As usual, brilliant service.Book ordered as a last minute Christmas present on the evening of 16th Dec. Delivery estimated 24th Dec. e-mail confirmed despatch 17th Dec. but due to bad weather, delivery not guaranteed for Christmas. By the time I received the e-mail, my daughter rang me to thank me for the surprise book! Delivery, in atrocious weather, took 36 hours. Well done Amazon!!!

Ease of order 5
Availability 5
On time delivery 5
Customer care 5

ROb Petrick wrote a review 4 years ago

Overall rating: 4 The user recommends this store.

As always, good reliable service

Ease of order 4
Availability 4
On time delivery 4
Customer care 4

Nikhil Gyan wrote a review 4 years ago

Overall rating: 5 The user recommends this store.

This is really and undoubtly the best site...

Ease of order 4
Availability 4
On time delivery 3
Customer care 3

Daniela Wren wrote a review 4 years ago

Overall rating: 4 The user recommends this store.

This site is always a good place to buy from, with a wide range of products and an easy to use website.

Ease of order 4
Availability 4
On time delivery 3
Customer care 3

Joujou wrote a review 4 years ago

Overall rating: 1

Customer service will hang up on you if your query is complicated and/or you're right and they can't think of excuses. I called because I wasn't able to finish an order because of a glitch in their system, and by the time I called them they raised the price. So when I questioned why this happened and that I'd like to buy for the reduced price, the guy hung up on me. I suspect it was a false advertisement price and maybe the hoped that no one will notice it at 2am?

Ease of order 2
Availability 1
On time delivery 3
Customer care 1

Mary Paul wrote a review 4 years ago

Overall rating: 5 The user recommends this store.

Amazon is a classic for a reason; predictably easy site, although perhaps a bit too much info everywhere. Delivery was in the 3 days as specified, although slightly confusing options for it.

Ease of order 4
Availability 5
On time delivery 5
Customer care 5

Kate Abbott wrote a review 5 years ago

Overall rating: 5 The user recommends this store.

I bought some hard-to-find DVDs on Amazon, and find their site so easy to use, and obviously it is trustworthy and reliable. It isn't necessarily the cheapest place to buy, but when I don't know anything about the other sellers, and if the price isn't that much more expensive, I would use Amazon just cause you can rely on them. BUT, when it comes to other sellers actually selling on Amazon, you have to be careful, because the quality is not uniformly good and you have to look at each sellers own reviews.

Ease of order 5
Availability 5
On time delivery 3
Customer care 3

Andy Lee wrote a review 5 years ago

Overall rating: 4 The user recommends this store.

EXCELLENT...! Item received in good condition and shipped faster than expected. I never had any problems ordering from Amazon.com. Keep up the good works

Ease of order 4
Availability 5
On time delivery 4
Customer care 5

David Liu wrote a review 5 years ago

Overall rating: 2

I used Amazon to buy many products. However, recently, a defect Asus T91 product happened and I used their customer service. The refund process is proved to be very difficult as Amazon doesn't have a good system with their partners. Asus and Amazon have a conflict refund policy. Amazon's refund investigation was extended again and again (5 times). Probably as others mentioned, the customer service was moved to Philippines. They may save some money in customer service, but they are losing customers due to poor customer services. I will not use it as an online shop any more. The refund process is the worst I have ever experienced.

Ease of order 3
Availability 3
On time delivery 3
Customer care 1

Amazon UK's products at Kelkoo's

Store information

Payment methods and shipping

Accepted credit cards
American Express Blue, Mastercard, Switch, Visa
Other accepted payment methods
Cheque, Postal Order, Gift Certificate
Overseas Shipping
United Kingdom

Customer service

E-mail
orders@amazon.co.uk
Phone
0800 279 6620