Online Memory

Website looks fairly good and legit. Prices are ok.

Upon ordering, immediate problem. I chose & paid for Fast Delivery (1-2 days) ordered on a wednesday.

Dispatch e-mail stated that my delivery method was Standard Delivery not Fast Delivery.

I e-mailed to change it as no one answered the phone when I tried to call. 8 days later still no reply.

Earliest it would get to me by friday and latest monday/tuesday.

Tuesday, nothing. Called to ask about its status. Had to call almost 30 times to get an answer. Other times I was cut off.

The guy I spoke to told me it was dispatched and should have got to me already. I asked if he could track it with royal mail and he gave me a code.

I checked the code with royal mails website. No information.

Two days later and I've called them again. More problems reaching a customer service advisor.

I told him about the delay and he told me it was shipped standard delivery. I told him I paid for fast delivery and e-mailed the company. He then checked and then told me it was scanned as standard but actually sent fast.

Said my order should have got to me by today, 8 days later, had it been shipped standard.

I asked him about tracking and he said that it was sent 1st class not 1st class recorded so there was no way of tracking it. Puzzled I told him of the tracking code given to me on tuesday and asked whether I was given it to get rid of me. Response "yes, sorry."

He said all he can do is contact royal mail and ask them to look into it and try to locate it earlier than their policy allows, usually a 15 day wait before they check, and that he would contact me tomorrow.


Personally I wont use them again, I'd rather go to mobymemory, amazon or dabs and pay the higher price than endure their lack of competency again.