italy-outlet.com

Ordered an SAECO Odea Giro it arive on the expected day in perfect condition. Works great at a very good price. If there was a statement saying the price was based in Euros and may change due to exchange rate changes this may avoid some of the statement made by others. I asked the question as the difference was slight and they volenteed to refund the difference exerlent. Many thanks and will use t... Read Full Review »

Despite a problem with first Gaggia machine, Italy Outlet were extremely efficient and immediately dispatched a new unit without question or delay. Only downside cost of machine was debitted by credit card company in Euros who gave a less favourable rate than Italy Outlet had indicated (in £) making the machine £15 more expensive than indicated a point of sale. Read Full Review »

I've used this store within the last few months. I guess it would be great if you purchased something, and whatever you purchased was fine. However, there was a problem with my order (the product was faulty). This is where the problems started.

The site doesn't deal with queries over the phone, so everything has to be dealt with by email, which as best is crushingly slow. Imagine this..... Read Full Review »

Ordered a Gaggia ice-cream maker at a great price using their "make us an offer" feature. Got a reply within minutes and ordered one (don't wait too long as the offer will disappear!)

They emailed to say would process on 30 August and it was delivered by courier directly from Italy on 4 September. Brilliant service- would definitely recommend. Read Full Review »

We found a Gaggia ice cream maker here at a price considerably cheaper than elsewhere.

First item was mis-delivered by courier and arrived damaged.

Store immediately offered a replacement at the same price and this arrived safely.

Excellent service in the circumstances.

We will buy from here again - although we hope our various Gaggia machines last a long time! Read Full Review »

I ordered a Gaggia Baby Class from Italy-Outlet.com and would highly reccommend this online store, the price was by far the best available. At the time of order I did not take advantage of a bundled discount for the Gaggia Baby, Grinder and base but 2 weeks later when I realised I would need a grinder they agreed to give me the discounted price anyway, now that's what I call caring about the c... Read Full Review »

We ordered a Gaggia Baby Class coffee machine from italy-outlet.com. Although a little slow to answer an initial email enquiry regarding the progress of our order (out of stock), they more than made up for this later. The couriers damaged our first shipment. We emailed italy-outlet and received a reply within a few hours to say that a new machine was on its way. Now that's what I call customer... Read Full Review »

Excellent service from Italy - very helpful on phone when a problem existed. However DHL delivery was a day after DHL had advised that it would be. Not italy outlets fault! Read Full Review »