Toolstation

Website: http://www.toolstation.com

Toolstation is a UK company specialising in tools, fixings and hardware. Catering to both trades people and enthusiasts Toolstation has been operating since 2003. The company have toolstation trade counters throughout the UK. Orders placed at toolstation.com have free nationwide next-day delivery. A printed catalogue is available on request.

Ease of order
4.5
Customer care
4.0
On time delivery
4.0
Availability
4.0

Reviews about Toolstation

Mean rating: 4.0 out of 5, based on 16 user reviews.

75% of the users recommend this store.

David McWilliam wrote a review 4 years ago

Overall rating: 1

AVOID AT ALL COSTS I ordered 2 Geneva oak veneer doors from this company at 2.30pm on Wed 9/2. I needed the doors for Friday and the website clearly stated 'Express Next Working day delivery Thursday 10th Feb', for delivery any time before 6pm. Waited in all day Thurs. No show - not a word from Toolstation that there might be a delay. On the Friday morning I called Toolstation, got a telephonist who couldn't be more indifferent to the situation telling me doors wouldn't go out until Friday 11th Feb at the earliest, and that my doors were on their way on a PM delivery. Unfortunately I had the carpenter waiting on hand ready to fit the doors (in the naieve expectation that they might actually arrive in time) and I had to send him away. Toolstation; don't promise next day delivery if you can't fulfil;it messes people about big time and makes them not want to use your company again. If there's a problem, communicate to your customer. I am out of pocket and doorless because I made the foolish error of choosing Toolstation to supply my items. I have no faith in their ability to do what they say they are going to do, and would not use themagain.

Ease of order 5
Availability 1
On time delivery 1
Customer care 1

A Kelkoo user wrote a review 4 years ago

Overall rating: 5 The user recommends this store.

ordered a couple of air grates, good value and free delivery, arrived a couple of days later, all very easy, thank you.

Ease of order 5
Availability 5
On time delivery 5
Customer care 5

Storm Lewis wrote a review 5 years ago

Overall rating: 1

will not use this company again poor service

Ease of order 1
Availability 1
On time delivery 1
Customer care 1

David Hirst wrote a review 6 years ago

Overall rating: 5 The user recommends this store.

I started by calling this company and they gave me some very advice advice about a new security system. They seemed to know exactly what they were talking about and I followed their advice. The price I got through www.priceking.co.uk was the lowest I could find, and the products arrived in just 4 days. Must say I was very happy with the whole service and would thouroughly recommend. Good job.

Ease of order 5
On time delivery 5
Customer care 5
Availability 5

A Kelkoo user wrote a review 6 years ago

Overall rating: 1

this site toolstation has very bad costmer services when it comes to refunds thay never keep you up to speed with the refund matters i had to send them loads of emails before i got a reply from them i would not rate this company i have now stoped trading with them from today and i am happy its not down to to tell you what company you should but dont use this toolstation

Ease of order 1
On time delivery 1
Customer care 1
Availability 1

A Kelkoo user wrote a review 6 years ago

Overall rating: 5 The user recommends this store.

I use Toolstation all the time. I have returned several items and they have never given me trouble returnung my money, unlike rubbish stores like PC World.

Ease of order 5
On time delivery 5
Customer care 5
Availability 4

A Kelkoo user wrote a review 7 years ago

Overall rating: 5 The user recommends this store.

ALL I CAN SAY IS - EXCELLENT SERVICE GREAT ITEM DELIVERED ON TIME , VERY POSTITIVE EXPERIENCE WILL DEFINATELLY BUY AGAIN RECOMMENDED TO ALL !!!!!!!!!

Ease of order 5
On time delivery 5
Customer care 5
Availability 5

eric Thornhill wrote a review 7 years ago

Overall rating: 5 The user recommends this store.

first class service, I changed delivery address at the last moment and still received item next day at different address highly recommended

Ease of order 5
On time delivery 5
Customer care 5
Availability 5

miemie shah wrote a review 7 years ago

Overall rating: 4 The user recommends this store.

Very helpfull.

Ease of order 4
On time delivery 4
Customer care 4
Availability 4

R Coombs wrote a review 7 years ago

Overall rating: 5 The user recommends this store.

Highly recomended to anyone who wants DIY equipment & materials - they are cheap and the service is excellent - orders have always come next day and well packaged

Ease of order 5
On time delivery 5
Customer care 5
Availability 5

Toolstation's products at Kelkoo's

Store information

Payment methods and shipping

Accepted credit cards
Creditcards (unspecified)
Other accepted payment methods
Cheque, Free Shipping
Overseas Shipping
United Kingdom

Customer service

E-mail
info@toolstation.com
Phone
0808 100 7211