Boots Kitchen Appliances

MASSIVE range of over 4000 branded products (Smeg, Hotpoint, Zanussi, Electrolux and more) with incredibly LOW PRICES. All with a GREAT SERVICE to your home. Collect BOOTS ADVANTAGE CARD POINTS with all purchases.

Manufacturers Warranty

Average Store Rating.

Overall Rating:
4 out of 5
82% of users recommended this store
  • Ease of Ordering:4.5 out of 5
  • Availability:4 out of 5
  • On-Time Delivery:4 out of 5
  • Customer Care:4 out of 5

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  • Overall Rating:1.0 out of 5
  • Ease of Ordering:4.0 out of 5
  • Availability:1.0 out of 5
  • On-Time Delivery:1.0 out of 5
  • Customer Care:1.0 out of 5
  • Recommend Product: No
Boots Kitchen Appliances

I used Boots Appliances (under the

By Anonymous (19/06/2009)

I used Boots Appliances (under the parent company DRL) to order a fridge freezer and the experience has been an absolute nightmare (which is still ongoing).
On the first delivery date, nothing turned up as they had forgot to place the order
On the second delivery date, the fridge turned up late with scratches and dents and splattered with paint.
On the third delivery, a different model (and colour!) of fridge was delivered.
Each time I have had to deal with the DRL call centre in Bolton which has been very quick to offer meaningless apologies (if they were as sorry as they claim, why have they screwed up 3 times?) but very poor at offering creative solutions to placate the customer. Unfortunately their rigid adherence to their myriad rules & policies mean they do not have the flexibility to resolve customer complaints.
At the moment I have been without a fridge for 2 weeks having had to take 3 days off work for the failed deliveries. I have been given the tempting offer to take yet another day off work so they can attempt to deliver the fridge, yet DRL will not offer any guarantee it will be delivered satisfactorily.
I am genuinely trying to think of a worst customer service experience but I honestly can t. My advice would be not to touch DRL and it s umbrella companies (Boots Appliances, Appliances on line etc) with a bargepole.

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