Dwell

Average Store Rating.

Overall Rating:: 2 out of 5

23% of users recommended this store

Ease of Ordering:3 out of 5
Availability:2.5 out of 5
On-Time Delivery:2.5 out of 5
Customer Care:2 out of 5

List of all Dwell reviews available. Read what other users think about Dwell before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Dwell is absolutely rubbish service,
Dwell By Wayne spiteri (15/02/2008)

Dwell is absolutely rubbish service, very poor customer care, very poor follow up. Over 2 months delay in deliverying an item. Do not recommend Read Full Review »

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- Overall Rating:1.0 out of 5
- Ease of Ordering:2.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
In store they are completely
Dwell By Anonymous (08/02/2008)

In store they are completely incompetent. A member of staff in the islington store gave me the wrong box which I double checked with him because I thought it was the wrong box, to which I got a very rude reply, surprise surprise when I got it home it wasnt what i ordered.

Customer service is non-exsistent. These people will bully you and make you feel like you are in the wrong. I was shouted... Read Full Review »

3 out of 3 people found this review helpful
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- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Awful customer service. We waited for
Dwell By Anonymous (07/02/2008)

Awful customer service. We waited for almost a month for 4 dinning chairs. Then we received an email on Monday afternoon saying that the delivered would be on Tuesday. Had to take a day off from work and we found out that two of the chairs came with the wrong legs. On Wednesday we called to complain. They said they would send 2 new chairs, which was good. Then they said the delivered had to be dur... Read Full Review »

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- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
EXCELLENT SERVICE,GOODS DELIVERED WITHIN
Dwell By Alan Rodgers (30/10/2007)

EXCELLENT SERVICE,GOODS DELIVERED WITHIN A WEEK OF ORDERING DELIVERY MEN VERY HELPFULL AND POLITE..LOVELY PRODUCT..FULLY RECOMMENDED. Read Full Review »

1 out of 1 people found this review helpful
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- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:3.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
terrible customer service and no real
Dwell By steve pow (11/05/2007)

terrible customer service and no real complaints proceedure. we bought a sideboard from there product no 101834 and was shocked at how difficult the so called self assembly was. we even had to make holes ourselves. which in my mind is carpentry and not self assembly.why do these companies not bother with easy self assembly? well maybe because it saves them money and who cares about the customer?
... Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:2.0 out of 5
- Ease of Ordering:2.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
Dwell has really poor customer service
Dwell By Anonymous (12/03/2007)

Dwell has really poor customer service and made a mess of my delivery twice. I have been waiting for almost 3 months and I'm trying to find out how I am to receive my furniture. I would advise not to buy through Dwell, if anything goes wrong no-one can help you over the telephone and no-one will respond to your emails, and like me you could end up nearly £300 out of pocket and not know where... Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:2.0 out of 5
- Recommend store: No
I was 'promised' good would be
Dwell By James OConnor (08/11/2006)

I was 'promised' good would be with me by mid November. Called on 8th of November and told goods wouldn't be with me until Dec 31st at the earliest. Nothing they can do about it and Balham store that sold me the goods had lied. Very unhappy customer and few now left with only option to wait or cancel. No real comeback and totally incovenient. Shop somewhere else. Read Full Review »

2 out of 2 people found this review helpful
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