Dwell

ordered a high gloss desk (and other high value products) and after getting it home found it had been manufactured wrong - bigger hole drilled so making assembly impossible.

upon phoning them up they refused to order a replacement in without seeing the original so now having to make 2 long trips to the store.

would not shop with them again as the customer service for such a large order is terri... Read Full Review »

Customer Services lets this shop down.
Purchased a bed which was faulty and made to wait several weeks for a guy to come out to inspect the bed and agreed we had a fault, but was unable to take the bed away. They replacement bed took over 6 weeks to be 'quality inspected'. It arrived stamped 'quality inspected' all over it, but low and behold the same fault occured. Had no end... Read Full Review »

All looking good, items arrived on time. Delivery guys had no trolley, one of them tried to carry a chest of drawers on his shoulder, slammed into fence post then later dropped it; completely broken. Accidents happen, opened both the other boxes to find those items damaged as well. Phoned Dwell who informed me I would have to wait another month for replacements, even though I had waited a month... Read Full Review »

I recently ordered a number of items from the Dwell store in Angel and I am disappointed beyond words
Extending Dining Table (102312): List price £395
TV Unit (102318): List price £149
Dining Chairs (6 units of 104107): List price £414
bedside table (2 units of 104368): List Price £158
Walnut Storage Bed (104393): List Price £495
Corner Sofa Unit Oban(104329, 105064, 105068): List price £1275
Tota... Read Full Review »

Sofa ordered May 08. Two wks later, told there was a problem with the sofa and they had to change manufacturer and sofa wouldn't be ready until the 30th Aug.

Ordered TV unit, an ordeal that took twenty minutes. Asked for this delivery to be linked to the sofa when it came into stock and the two could be delivered together.

Orders weren't linked as promised, had I not checked the TV unit ... Read Full Review »

Excellent..... went to the Manchester store yesterday afternoon, ordered 5 pieces in the Oban range and they were delivered by 9.30 this morning.... can it get any better! Read Full Review »

The glass is always half empty - take no notice of any of the naysayers on here; we have used Dwell online on a number of occassions and the service has been impecable from start to finish. Furniture ordered and deliver inside a week, find many companies that will do that. Their communication is superb, you know the situation with your order at all times - and the goods? Go find furniture of this ... Read Full Review »

Contrary to many of the reviews here I have found the service from start to finish to be excellent. We visited the South London store as it is our nearest after browsing the ranges online and sending for a free catalogue. We were interested in a sofa range called the Milan which is a corner sofa with a double bed inside, perfec for the space we had and after looking around we had not seen one as... Read Full Review »

AWFULL AWFULL AWFULLL.... Dont use this store. they haven't a clue about customer service!
After making a complaint about their delivery persons ruining my brand new carpets by stupidly walking thick black muck all the way through my hallway/lounge, I then decided to make a complaint.
After several emails we're ignored (just automated emails were received). I then phoned up, at one branch... Read Full Review »