Savastore.com

Savastore.com is a Watford Electronics Company. Savastore supply the latest IT products, through their website, via telephone and from a store in Luton, Bedfordshire. The company supply a range of components and systems backed by a technical service and support team. The Aries brand of PC systems received their own store, where purchasing a PC on-line is now even easier, especially when choosing your own specification.

Average Store Rating.

Overall Rating:
2 out of 5
24% of users recommended this store
  • Ease of Ordering:3 out of 5
  • Availability:2.5 out of 5
  • On-Time Delivery:2.5 out of 5
  • Customer Care:1.5 out of 5

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Review 7 of 31
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  • Overall Rating:1.0 out of 5
  • Ease of Ordering:3.0 out of 5
  • Availability:3.0 out of 5
  • On-Time Delivery:3.0 out of 5
  • Customer Care:1.0 out of 5
  • Recommend Product: No
Savastore.com

While Savastore offers a large range of

By Anonymous (10/01/2006)

While Savastore offers a large range of products at competitive prices, in my experience if you ever need to use their Customer Services department you will regret going anywhere near them.

I ordered a DVD player which arrived faulty and spent the following 6 weeks trying to get a replacement or refund.

However, this proved a completely fruitless exercise due to the following :
1) Any feedback I submitted via the website was not responded to.

2) All emails I sent directly to the Customer Services department, including the Customer Services manager were ignored (even though I got a read receipt for several of them !).

3) Savastore do not publish their Customer Services phone number on the website, and when I did manage to find it I was put into an endless queue. I gave up after 30 minutes on each occasion. The phone number is also an 0845 number which costs more than a normal call.

4) I managed to obtain the phone number of the Customer Services manager from a discussion forum and when I finally managed to get through to his answer machine I left a message but my call was never returned.

In the end I reported the Company to Trading Standards and luckily managed to get a refund from my credit card company.

So, if you are buying any item that could potentially arrive damaged or become faulty during the warranty period my advice would be to spend the little bit extra at a reputable electrical retailer with a proven Customer Services track record. It will definitely be worth it for the piece of mind as Savastore's Customer Services department is virtually non-existent.

5 out of 5 people found this review helpful

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