River Island

The River Island on-line fashion catalog has a large range of men’s and women’s fashion and jewelry. With a River Island Store Card you can save more money with their loyalty scheme. For every £1 you spend on your Account Card, whether online or in store, River Island will give you 1 point. For every 100 points you accumulate you will receive a £5 voucher. Check the riverIsland.co.uk online store today for further fashion ideas and clothing.

Average Store Rating.

Overall Rating:
2.5 out of 5
25% of users recommended this store
  • Ease of Ordering:2.5 out of 5
  • Availability:2.5 out of 5
  • On-Time Delivery:2 out of 5
  • Customer Care:2 out of 5

List of all River Island reviews available. Read what other users think about River Island before making a purchase. Kelkoo: helping you find the best stores to buy from online.

Review 0 of 5
Would you like to write your own review ? Write a review
  • Overall Rating:1.0 out of 5
  • Ease of Ordering:1.0 out of 5
  • Availability:1.0 out of 5
  • On-Time Delivery:1.0 out of 5
  • Customer Care:1.0 out of 5
  • Recommend Product: No
River Island

River Island customer service is total

By Pam Forrester (28/12/2008)

River Island customer service is total rubbish (wanted to say something worse but no swear words allowed). Just tried to return a pair of faulty jeans to their Bluewater store. They have a policy for the three days after Christmas not to process any returns or exchanges. Whilst I understand that they don't want their tills clogged with people who have changed their mind that policy is TOTALLY UNACCEPTABLE when returning a faulty garment which was purchased and worn some time before Christmas and not as a gift. Their staff at the store were completely unhelpful, impertinent (one person said it wasn't their problem!) and the manager was unable to contact their customer services department for help and had no discretion over the matter. Another customer whose family will never set foot inside a River Island store again(except for the return).

Reply to reviewer (Merchant use only) (Merchant use only)

« Back to all reviews