Biasco

NEVER order from BIASCO
N.B. On-line traders MUST supply goods within 30 days.
I ordered 2 Bosch and one Candy item on 26th October, received an email the same day saying they would be delivered week beginning 3rd November. Rang on 12th November having neither heard nor received anything, only to be told the goods I,d ordered weren't in stock and would be delivered to Biasco week beginning 1st December. Rang Bosch - goods in stock with them and could deliver to suppliers within 7 days. Rang on 20th November; told Biasco wasn't receiving my goods until week beginning 8th December. Explored internet and discovered excellent firm, Appliances Online (they supply Boots and Sainsbury's on-line electricals). Ordered same 2 Bosch appliances plus different freezer for very little more on 21st November and received them on 25th! Rang Trading Standards for letter format to receive my money back from Biasco and cancelled my order with them. It's now 4th December. Their Accounts department won't answer either the phone or email. I was told by someone in Sales today that I would get my money on 10th December after they have had it for nearly 7 weeks. I was promised someone from Accounts would ring and explain why it couldn't be credited straight back onto my Debit card, but, of course, they haven't. Are they on a fast track to insolvency? I can see no other reason for their atrocious behaviour. I've contacted Trading Standards again and also my bank, and intend to contact every website which features Biasco to report their conduct.