Digital Direct

On May 4th 2010 order was placed with Digital Direct for a 46” Panasonic Plasma TV which was listed as "in stock". Delivery to be within 7 working days but may extend to 10 working days in busy periods from order date.

On May 5th Payment of £1099.00 was taken from our account

14th May no TV or email advising of delayed delivery. Phoned VBA Logistics (information given as contact re deliveries... Read Full Review »

Initially impressed by sales team but no delivery made (ordered 9 May 2010 with deposit paid). I cancelled and requested a refund but no responses other than verbal agreement. terms and conditions state I would be refunded if goods not provided in reasonable time.
Received letter today (5 July) from administrators. The company went into administration and are now retrading under same name, addres... Read Full Review »

NEVER USE - RIP OFF MERCHANTS WITH NO CUSTOMER CARE.

We ordered two tv's from digital direct on 31st Jan 2009. Wish I had read the reviews first!!!. They tried to deliver the day before we had arranged.... The LG tv, had a grainy picture and the tv guide info would not work properly. We decided we were not happy and called them and emailed them within 7 days to return Tv, and we had to pay for th... Read Full Review »

I ordered a 46" tv plus surround sound stand plus blu ray in november 2009.
Not a small purchase by any means.
I was told I would have it for Xmas. Next it was a "supply" problem with the TV and it would be first week in January. Very disappointed - but it happens. Next up - it was going to be 2nd last week in January. Next up - you starting to see the picture? because I am not !!! - still no TV a... Read Full Review »

Worst retailer I have ever come across. Ordered a TV because it was cheaper than anywhere else. BIG MISTAKE. Has been 6 weeks and it still hasn't arrived. I have called every week and got the same response "We will send you an email in the next few days confirming your delivery date". Even worse, they dare to charge £50 for "delivery" and told me that if I wanted to cancel and get a refund, the de... Read Full Review »

Ordered a TV exactly a month ago which showed as in stock. I expected delivery between 5-8 working days but when the set didn't arrive I contacted DD and was told that the goods were with the delivery company. Three days later and still no set, I was told the same story. Five days after this I rang DD and was told that the item is out of stock. Two weeks later I am about to cancel my order as ther... Read Full Review »

Purchased an item on 26 December 2008. Waited for delivery and had to ring up on the 5 January 2009, and was told the item was out of stock, so I will have to wait. Waited, and waited while checking the website everyday to see if the DVD player was in stock. On the 27 January 2009, they had the dvd player i wanted in stock, so I emailed to find out when they were going to send my order out. Was to... Read Full Review »

I wasn't very happy with the whole process of dealing with Digital Direct.

Ordered a new TV for Christmas and they promised Christmas delivery (which they confirmed on the phone 5 days before) never happened I cancelled my order in the hope of getting it somewhere else in time.

Customer services where obviously not as happy dealing with a cancelled order than they were with taking a new ord... Read Full Review »

Awful awful awful service. bunch of cowboys who simply don't care once they've got your cash - I was sold a LCD TV and surround sound system they didn't have in stock, was then promised saturday delivery twice, waited in on my precious Saturday twice and nothing turned up twice - rubbish. Very hasty with promises over the phone they have no intention of keeping. Snake oil salesmen. Avo... Read Full Review »

I just don't like companies who feel they can ignore emails -sent two to customer services with no response - heard nothing for days so when phoned got answer of could be this week could be next? - they need to give some better customer service and stop chasing awards -

I would not buy from them again and I haven't received my order yet - 7 days - I would seriously be happy to pay more a... Read Full Review »