B&Q PLC

At B&Q you will find a wide range of houseware departments to fill and accessorize your home. B and Q stores are located in most towns and cities in the UK and provide an online delivery service available to most UK mainland addresses. Finding ideal house ware, garden products or fixtures for you …home is made easy with B&Q providing everything in one place. Also available from B&Q is the You Can Do It Account Card - a great way to spread the cost of your everyday DIY purchases - and the Homeplan Card that, unlike a loan, gives you the flexibility to spend in stages, when your project needs it. Show details

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Average Store Rating.

Overall Rating:
1.5 out of 5
8% of users recommended this store
  • Ease of Ordering:2 out of 5
  • Availability:1.5 out of 5
  • On-Time Delivery:1.5 out of 5
  • Customer Care:1 out of 5

Certified Shop

40 offers Most Popular B&Q PLC Products
  1. B & Q Classic Square Knob Handle Antique Pewter... http://s7g1.scene7.com/is/image/BandQ/0000003517611_001c_v001_ap? zoom
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      • Classic Square Knob Handle Antique Pewter Finish Colour: Antique Pewter Finish, Choose any handle for any door whether it's a Cooke & Lewis or IT Kitchen style

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    • Price

      1. Price: £7
      2. + P&P: £5
      3. Total: £12
  2. Creda Curved Riser Rail & Multi Mode Handset Chrome http://s7g1.scene7.com/is/image/BandQ/5017084836710_001c_v001_zp? zoom
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      • Creda Curved Riser Rail & Multi Mode Handset Chrome Suitable for both Creda DigiMix pumped and none pumped products

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    • Price

      1. Price: £25
      2. + P&P: £5
      3. Total: £30
  3. B & Q Designer 3 Drawer Wide Chest Ferrara Oak Style http://s7g1.scene7.com/is/image/BandQ/0000003575659_001c_v001_zp? zoom
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      • Designer 3 Drawer Wide Chest Ferrara Oak Style Can be used with any colour of designer HiGloss fascia, Features thick panel construction, Facias sold separately, ...

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    • Price

      1. Price: £150
      2. + P&P: £10
      3. Total: £160
  4. Belling Gas Twin Cavity Oven 755 Anthracite http://s7g1.scene7.com/is/image/BandQ/5026438755102_001i_v001_zp? zoom
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      • Belling Gas Twin Cavity Oven 755 Anthracite 4 Variable rated gas burners, Glass lid with auto safety shut off, Separate gas grill in top cavity, Conventional main ...

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      • Product Overview: Belling G755
      • Compare Belling G755 prices »

    • Price

      1. Price: £349
      2. + P&P: £20
      3. Total: £369
  5. B & Q Deco Mixer Shower Kit Chrome http://s7g1.scene7.com/is/image/BandQ/0000003636053_001c_v001_zp? zoom
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      • Deco Mixer Shower Kit Chrome Chrome effect mixer shower, Mixer shower with thermostatic function, Single function shower head on fixed rail, Designed for surface-mounted ...

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    • Price

      1. Price: £329
      2. + P&P: £20
      3. Total: £349
  6. Smeg 50's Retro Style Fridge with Ice Compartment FAB28RVE Right Handed Lime Green http://s7g1.scene7.com/is/image/BandQ/8017709110246_001c_v001_zp? zoom
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      • Smeg 50's Retro Style Fridge with Ice Compartment FAB28RVE Right Handed Lime Green Gross capacity 248 litres, Fridge has auto defrost, Chrome wine rack, 3 adjustable ...

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      • Product Overview: Smeg FAB28
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    • Price

      1. Price: £999
      2. + P&P: Free
      3. Total: £999
  7. Cooke & Lewis Kitchens B&Q Cooke & Lewis Solid... http://s7g1.scene7.com/is/image/BandQ/0000003712818_001c_v001_zp? zoom
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      • Cooke & Lewis Solid Oak Pack B Standard Door 500mm This door comes with standard hinges

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    • Price

      1. Price: £70
      2. + P&P: £5
      3. Total: £75
  8. Smeg 50's Retro Style Fridge Freezer FAB30PS7 Left Handed Cream http://s7g1.scene7.com/is/image/BandQ/8017709116408_001c_v001_zp? zoom
    Full details Full details

      • Smeg 50's Retro Style Fridge Freezer FAB30PS7 Left Handed Cream Gross capacity 310 litres, Fridge has auto defrost, Chrome wine rack, Fast cooling switch, 3 adjustable ...

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      • Product Overview: Smeg FAB30X7
        • User reviews
          0 out of 5 (0 reviews)
      • Compare Smeg FAB30X7 prices »

    • Price

      1. Price: £1,299
      2. + P&P: Free
      3. Total: £1,299
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List of all B&Q PLC reviews available. Read what other users think about B&Q PLC before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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    • Overall Rating:2.0 out of 5
    • Ease of Ordering:3.0 out of 5
    • Availability:2.0 out of 5
    • On-Time Delivery:4.0 out of 5
    • Customer Care:2.0 out of 5
    • Recommend store: No

    Moved into new house and used B&Q for

    B&Q PLC By Cary Rankin (27/09/2009)

    Moved into new house and used B&Q for kitchen, bathroom and various other materials. Very bad experience with faulty products, poor quality materials, damaged deliveries (almost every delivery damaged) and when contacted B&Q to rectify they made me feel like I was was problem. Bad customer service, poor attitude to customer and no solution to our problems. Three months in and still fighting the... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:2.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    Did you know? Most of the product lines

    B&Q PLC By mini me (03/02/2009)

    Did you know? Most of the product lines in B&Q are made in substandard factories in China.

    Which is why the returns rate is so high, basically apart form top brand names most of the stuff in store is rubbish.

    Also the new uniform makes the staff look stupid, with that hillbilly bib over the top of the jacket.

    Plus with the recent snow B&q are not paying staff wages if you could not come in, abs... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:4.0 out of 5
    • Ease of Ordering:4.0 out of 5
    • Availability:4.0 out of 5
    • On-Time Delivery:2.0 out of 5
    • Customer Care:2.0 out of 5
    • Recommend store: Yes

    Just to put in some balance, I quite

    B&Q PLC By John Holmes (22/01/2009)

    Just to put in some balance, I quite like B&Q! Good availability of materials from warehouses, most things available to take away and great opening hours.

    In the course of doing up our house were easilly over the £20k mark now, a large percentage with B&Q, although they will never know.

    My thoughts are...you need to know what you want and need, the staff can never be knowledgeable on every prod... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    While the retail market is in free fall

    B&Q PLC By Anonymous (15/01/2009)

    While the retail market is in free fall for the diy sector, B&Q sees fit to spend millions on new uniforms for 36k plus employees.
    It makes one wonder who got a commission for such a huge order...manufactured in china.
    New apron, new t-shirt, new trousers, and new jacket.

    By the way, the apron must be worn over the jacket, hence making employees look like utter fools.

    Of the highest quality poly... Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    To who it may consern i am sorry i have

    B&Q PLC By RAYMOND HOLMES (13/11/2008)

    To who it may consern i am sorry i have to
    write this letter but after numerouse attempts to get satisfaction through warranty
    I find i have no other option left open to me after haveing a kitchen installed by yourselfs in december 2007 i have had to have fitters out on several occtions infact i am waiting at this moment for another visit wich will be a wast of time as the wrong replacements part... Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    rubbish customer service AVOID

    B&Q PLC By mark wainwright (16/10/2008)

    rubbish customer service AVOID Read Full Review »

    1 out of 2 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:2.0 out of 5
    • Availability:2.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    I have used b&q for most of our diy, as

    B&Q PLC By helen williams (08/09/2008)

    I have used b&q for most of our diy, as atore offering a range of products is good, as for customer service is useless, we are looking for a new kitchen and id arranged for a kitchen designer from the HEREFORD store, they rang me up to arrange a time, the day and time came and went, i had to ring up and chase what had happend, they hadnt even put it in the appointment in the book! they rang me re... Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    You'll be really lucky if anyone

    B&Q PLC By Anonymous (13/08/2008)

    You'll be really lucky if anyone picks up the phone to start with and dont expect anyone to be helpful!!!!! Watch them as they pass them onto a different store - rubbish rubbish !!!! Read Full Review »

    1 out of 1 people found this review helpful

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    They take multiple attempts to get

    B&Q PLC By Anonymous (24/07/2008)

    They take multiple attempts to get things right and are unresponsive, some goods supplied were not fit for purpose. The kitchen fitters created havoc and left the house in a mess. Would not use B&Q again. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

    • Overall Rating:1.0 out of 5
    • Ease of Ordering:1.0 out of 5
    • Availability:1.0 out of 5
    • On-Time Delivery:1.0 out of 5
    • Customer Care:1.0 out of 5
    • Recommend store: No

    if you want good customer service stay

    B&Q PLC By ANDREW DICKMAN (23/07/2008)

    if you want good customer service stay
    away fom peterborough store, unhelpful,
    managers wont talk to customers,
    head office never answer the phones in
    customer service.
    our oven is broke and has been since feb
    cant get a replacement,or repair. Read Full Review »

    Reply to reviewer (Merchant use only) (Merchant use only)

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B&Q PLC contact information including B&Q PLC address and delivery options. Kelkoo: helping you find the best stores to buy from online.

Head Office

Address :
Portswood House, 1 Hampshire Corporate Park, Chandlers Ford, Eastleigh,
Town :
Hampshire
Postcode :
SO53 3YX
Country :
United Kingdom
Website :
www.diy.com

Customer Service

Email
home.delivery[at]b-and-q.co.uk
Phone :
0845 609 6688
8am - 8pm Monday - Friday, 9am - 5pm Saturday & Sunday

Payment Methods and Shipping

Accepted credit cards
  • Delta,
  • Mastercard,
  • Solo,
  • Switch,
  • Visa
Shipping markets
  • United Kingdom

Security and Privacy

Security protocols
  • SSL

Additional Services

Registration
Yes
Search Engine
Yes
Shopping cart
Yes
Help Desk
Yes

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