Whitebox Europe Ltd

I have recently placed an order with Whitebox for a Hotpoint Aqualtis washing machine. The main reason for placing my order with Whitebox was the promise on the website of a Tuesday delivery (when I placed my order the previous Thursday) and the positive reviews on the Kelkoo website regarding the service that previous Whitebox customers had received. Oh how wrong I was!!!

I received a phone call the morning after my order had been placed advising that I 'should' receive my washing machine within the next 10 working days (not 3 as promised on the website!). I was also advised that someone would call me within the next 48 hours to confirm delivery. 48 hours have passed and no call!

Upon chasing Whitebox I have been advised that the product is out of stock and that they can not tell me when I will be given a delivery date let alone receive my washing machine. Not the three day turnaround promised before I parted with my money!!

I would not recommend Whitebox if you require your product urgently or expect to receive an informed and efficient level of customer service!

Unfortunately I am still waiting.........