WHSmith

Website: http://www.whsmith.co.uk

WHSmith.co.uk offers quick and easy access to Books, DVDs, Music, Video Games, Magazines, Stationery and much more. Get your order delivered to any UK address of your choice or free to your local WHSmith store. So shop at WHSmith.co.uk for everyday low prices and choose from every British book in print, over 35,000 DVDs and Videos and more than 100,000 CDs. What's more you can take advantage of Free post and packaging when you request your order to be delivered to your local WHSmith high street store.

Ease of order
3.5
Customer care
3.0
On time delivery
3.0
Availability
4.0

Reviews about WHSmith

Mean rating: 3.0 out of 5, based on 22 user reviews.

40% of the users recommend this store.

Thomas Putman wrote a review 5 years ago

Overall rating: 1

Brought magazine subscription but on delivery found the subscription was for only 6 months. Not stated anywhere on website and customer services were not interested, only offered return and website correction. Poor service left me feeling I had been sold the wrong product.

Ease of order 3
Availability 3
On time delivery 3
Customer care 1

Jan Shaw wrote a review 6 years ago

Overall rating: 1

I ordered a birthday present for my daughter on 25th November. It has now turned into a Christmas present, but still has not arrived at the shop where I requested it to be delivered. I have sent lots of emails, visited the shop, phoned the help line and get lots of different explanations. I know that there have been problems with the suppliers, but I am being told that my delivery should be on its way by Customer Services and I am unlikely to get it before Christmas by the shop. No one will tell me the truth, and it is now to late to order it from anywhere else because it is out of stock on many websites, or extra expensive on others. I cannot understand why someone cannot find out just where my order is and give me some idea of when it will arrive, instead of just telling me that it is on it's way. It has been showing in despatch progress for two weeks now. Not very convincing. I am not at all happy with this terrible service.

Ease of order 4
On time delivery 1
Customer care 1
Availability 3

A Kelkoo user wrote a review 7 years ago

Overall rating: 5 The user recommends this store.

I have ordered three times through this site and have always been really happy with their service and competitive pricing. Delivery to the store is a great option.

Ease of order 5
On time delivery 4
Customer care 5
Availability 5

Dave Patterson wrote a review 7 years ago

Overall rating: 2

Pricing on Kelkoo incorrect. Price indicated as being postage and packaging free, but when you get to site that refers to store delivery only.

A Kelkoo user wrote a review 7 years ago

Overall rating: 3 The user recommends this store.

The store is always excellent but when i went to the store to purchase, 'Humble Pie' By Gordan Ramsay, they obviously didn't do their homework. It was cheaper in about 5 other shops that were selling it. As to the book, definately an excellent buy :)

Ease of order 1
On time delivery 4
Availability 5

A Kelkoo user wrote a review 8 years ago

Overall rating: 1

Im sure on larger branches its fine but at our local branch I've had lost of problems with books not beeing kept, money taken twice and books never arriving

Ease of order 3
On time delivery 1
Customer care 1
Availability 3

A Kelkoo user wrote a review 8 years ago

Overall rating: 5 The user recommends this store.

Have ordered a few times from the WHSmith web site and never had any problems.

Ease of order 5
On time delivery 5
Customer care 5
Availability 5

A Kelkoo user wrote a review 8 years ago

Overall rating: 5 The user recommends this store.

Service is excellent as well as the book contents..

Ease of order 5
On time delivery 5
Customer care 5
Availability 5

A Kelkoo user wrote a review 8 years ago

Overall rating: 5 The user recommends this store.

I ordered this book late on Sunday night and was amazed to receive it on my doorstep (very carefully packed) early this morning (Tuesday). This is wonderful service - about the best I've had from anyone - and the book is superb and exactly what I wanted. Very highly recommended.

Ease of order 5
On time delivery 5
Customer care 5
Availability 5

A Kelkoo user wrote a review 8 years ago

Overall rating: 5

A great book, very enjoyable i am going to buy the next book.

Ease of order 5
On time delivery 5
Customer care 5
Availability 5

WHSmith's products at Kelkoo's

Store information

Payment methods and shipping

Accepted credit cards
American Express, Delta, Diners Card, Maestro, Mastercard, Switch, Visa
Overseas Shipping
United Kingdom, France

Customer service

E-mail
support@whsmith.co.uk
Phone
0870 444 6 444 (select option 3)