O2

O2 are a leading mobile phone network providers. Services include media messaging, mobile email, SMS, 3G and O2 Active. Buy mobile phones at O2 online shop. Choose from special online tariffs and customize them with bolt on’s. Pick a handset including exclusive XDA 2. The company was formerly known … as BT Cellnet. Show details

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Average Store Rating.

Overall Rating:: 3 out of 5

62% of users recommended this store

Ease of Ordering:3 out of 5
Availability:3.5 out of 5
On-Time Delivery:3 out of 5
Customer Care:3.5 out of 5

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List of all O2 reviews available. Read what other users think about O2 before making a purchase. Kelkoo: helping you find the best stores to buy from online.

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- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:1.0 out of 5
- On-Time Delivery:1.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
I've placed my order on 07/07/2008
O2 By Anonymous (29/07/2008)

I've placed my order on 07/07/2008 and today's date is 29/07/2008 and I haven't received any confirmation yet, Despite I've made numerous phone calls, nothing and nothing.
The worst thing is each time I call customer service, I get told off, rude customer service staff and unprofessional. Even my order was for business it doesn't make difference. Stay away as much as you can. Read Full Review »

2 out of 2 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:3.0 out of 5
- Ease of Ordering:4.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:4.0 out of 5
- Customer Care:3.0 out of 5
- Recommend store: Yes
There were not enough staff in the shop
O2 By PETER DICKINSON (24/01/2008)

There were not enough staff in the shop and the person who served me seemed to have a distinct lack of training as he continuously needed to ask his collegues for help, who themselves seemed a little lost when it came to sharing information.
Eventually I got what I wanted though I was a little concerned that when I got my new phone something wouldn't work,to be fair,all is well. Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:5.0 out of 5
- Ease of Ordering:5.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:0.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
iv just orderd the n95 myself as im a
O2 By J BURNHAM (08/10/2007)

iv just orderd the n95 myself as im a nockia pro iv only yoused nockia all my life ... 1 problem tho you dont get told if your credit check has gon through Read Full Review »

none of 2 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:4.0 out of 5
- Ease of Ordering:3.0 out of 5
- Availability:5.0 out of 5
- On-Time Delivery:5.0 out of 5
- Customer Care:4.0 out of 5
- Recommend store: Yes
I recommend them, although you need to
O2 By Anonymous (25/09/2007)

I recommend them, although you need to familiarise yourself with their website. Read Full Review »

1 out of 1 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:5.0 out of 5
- Ease of Ordering:4.0 out of 5
- Availability:3.0 out of 5
- On-Time Delivery:3.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
It was my first visit to this O2 store
O2 By Anonymous (23/08/2007)

It was my first visit to this O2 store and I would definately return. The staff were very helpful and polite, it seemed as if nothing was too much trouble. They showed me several phones and helped me to make the right decision. Doing the contract was easy, they ensured that I knew what I was signing and asked if I had any questions. The best bit was being given the business card of the lady who se... Read Full Review »

none of 2 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:4.0 out of 5
- Ease of Ordering:4.0 out of 5
- Availability:4.0 out of 5
- On-Time Delivery:3.0 out of 5
- Customer Care:5.0 out of 5
- Recommend store: Yes
After a recent visit to this store i was
O2 By Christine Kelly (20/08/2007)

After a recent visit to this store i was delighted with the customer service i recieved. The Advisor was very polite and showed me all the different things the phone did in great detail. They explained everything to me fully and i felt they really understood my needs. I have shopped here before and have always recieved the same exeptional service. I would highly recommend this shop! Read Full Review »

Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:1.0 out of 5
- Availability:2.0 out of 5
- On-Time Delivery:2.0 out of 5
- Customer Care:1.0 out of 5
- Recommend store: No
THERE HAS BEEN NO TRAINING PROVIDED BY
O2 By TED SAMUELS (01/06/2007)

THERE HAS BEEN NO TRAINING PROVIDED BY HEAD OFFICE TO THE SALES STAFF
THE SAT NAV WHICH IS THE MAIN PART OF THIS PHONE
IS SOLD AS ALL INCLUSIVE
THIS IS A LIE THERE ARE CHARGES FOR DOWNLOADING THE SOFTWEAR
THERE ARE FURTHER CHARGES EACH TIE YOU USE THE SAT NAV
THIS IMPORTANT INFORMATION IS NOT DISCLOSED TO YOU THE PURCHASER OF THE PHONE
IT IS TOTALLY DISGRACEFUL TO SELL A PRODUCT WITH NO TRAING ... Read Full Review »

12 out of 13 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)
- Overall Rating:1.0 out of 5
- Ease of Ordering:0.0 out of 5
- Availability:0.0 out of 5
- On-Time Delivery:0.0 out of 5
- Customer Care:0.0 out of 5
- Recommend store: No
excellent
O2 By Sohatoo Nishta (20/02/2006)

excellent Read Full Review »

2 out of 7 people found this review helpful
Reply to reviewer (Merchant use only) (Merchant use only)