ToysRUs

Toys R Us is the UK’s provider of the biggest baby care and toy megastores with 64 locations nationwide. Toysrus was founded in the UK in 1985 with the opening of 5 stores and since then has grown throughout the United Kingdom. The Toys R Us Credit Card offers great benefits plus the fantastic opportunity to earn Toys ‘R’ Us Gift Vouchers when you make a card purchase. Earn one point for every £1 of card purchases on your Toys ‘R’ Us Credit Card and for every full 500 points you will receive £5 Toys ‘R’ Us Gift Voucher.

Average Store Rating.

Overall Rating:
2 out of 5
8% of users recommended this store
  • Ease of Ordering:3.5 out of 5
  • Availability:3 out of 5
  • On-Time Delivery:3 out of 5
  • Customer Care:1 out of 5

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Review 41 of 41
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  • Overall Rating:2.0 out of 5
  • Ease of Ordering:2.0 out of 5
  • Availability:2.0 out of 5
  • On-Time Delivery:0.0 out of 5
  • Customer Care:0.0 out of 5
  • Recommend Product: No
ToysRUs

I am sure the standard of customer

By Pamela Thomson (02/08/2005)

I am sure the standard of customer services varies from branch to branch but I am very dissatisfied with my experience at my local branch. I had taken a brand new and not-working-at-home copy of a £40 play station game in to be checked. The assistant was getting it out of its box as we walked along and, not surprisingly, he dropped it, made a grab for it in the air and it bounced on the hard floor. He picked it up and wiped it on his shirt! Amazingly, it did still work, but I wondered for how long after that. We treat even our CD's very well at home and like our children to do the same - this game cost four times as much. If we had not yet bought it, we would have insisted on a different copy, as the store had already got our money the previous day they refused to give us another copy or a credit note if one was not in stock. The upshot is I would have been quite happy to exchange it for one that hadn't been manhandled at another branch - as it is, if it is true that our playstation is faulty and not the disc, I won't be buying our new playstation there, but will go to a rival. Of course this is water off a duck's back to such a huge conglomerate. It must be nice to be so complacent you can mistreat your customer's purchases without so much as an apology, let alone making amends.

3 out of 4 people found this review helpful

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