Sainsburys

Don't buy kitchen appliances from Sainsburys!

The following is a copy of the letter I sent to Sainsburys after they refused to exchange an item bought online as you have only SEVEN days to exchange (even then you are charged 49.99 to collect the item!!).

"I am writing to complain about your refusal to exchange one item, a Neff chimney hood, included in the above orders placed when our new kitchen was to be installed.

"The orders, totalling over £1200, were delivered before our kitchen project started as we wanted to be certain that the models we had chosen would be in stock, and therefore the dimensions given to the kitchen fitters were accurate.

"When my husband called to try to exchange this item your staff then informed him of the seven day deadline. We had assumed that your returns policy was the same as the Tesco online store. This was obviously a very expensive error on our part, as we would most certainly have used Tesco for our purchases if we had known of the very short time for exchanges.

"We won't make the same mistake of ordering from your website again, and we have let all our family, friends and, of course, the kitchen fitters (for their future customers) know of your inflexible policy.

"I feel let down by Sainsbury's failure to accommodate customers in what would have been a straightforward exchange of items."

Their reply, in so many words, was "TOUGH!"