Strawberry Cosmetics (Internet Services) Limited

StrawberryNET.com is the world's no. 1 source for discount skincare, makeup, and fragrance products. Shop now and save on 30,000 products from 200+ leading brands. Save with free shipping, buy more save more discount and up to 10% loyalty discounts.

Average Store Rating.

Overall Rating:
4 out of 5
83% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:4 out of 5
  • On-Time Delivery:4 out of 5
  • Customer Care:4 out of 5

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  • Overall Rating:2.0 out of 5
  • Ease of Ordering:4.0 out of 5
  • Availability:4.0 out of 5
  • On-Time Delivery:2.0 out of 5
  • Customer Care:4.0 out of 5
  • Recommend Product: No
Strawberry Cosmetics (Internet Services) Limited

Would not recommend for UK orders.

By Anonymous (02/06/2008)

Would not recommend for UK orders. Delivery time not good and had to pay custom charge of £11.50, hopefully I will get this refunded by them.

Reply From Strawberrynet

12/06/2008

Dear Sir/Madam,

Thank you for your e-mail.

We are very sorry for your unhappy experience with customs.

We have no intention to hide any cost which may be incurred or mislead our customers. Our policy on VAT and customs taxes is shown in the 'Customer Service' section of our website, under 'Delivery' on our Frequently Asked Questions page; during the checkout process; and on your order confirmation e-mail.

As per our policy, we will reimburse the customs duty to you. Please kindly collect the package, pay any fees due and then e-mail a scan of the receipt, or fax the receipt to us at 00 852 2811 5138. You can also send a copy through the post to the address below. After we have received your receipt, we will reimburse the amount charged by crediting your credit card.

PLEASE REMEMBER TO INCLUDE YOUR ORDER NUMBER on the fax or letter to avoid any delay in the processing of your reimbursement.

Reply to reviewer (Merchant use only) (Merchant use only)

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