Strawberry Cosmetics (Internet Services) Limited

StrawberryNET.com is the world's no. 1 source for discount skincare, makeup, and fragrance products. Shop now and save on 30,000 products from 200+ leading brands. Save with free shipping, buy more save more discount and up to 10% loyalty discounts.

Average Store Rating.

Overall Rating:
4 out of 5
83% of users recommended this store
  • Ease of Ordering:4 out of 5
  • Availability:4 out of 5
  • On-Time Delivery:4 out of 5
  • Customer Care:4 out of 5

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  • Overall Rating:4.0 out of 5
  • Ease of Ordering:4.0 out of 5
  • Availability:4.0 out of 5
  • On-Time Delivery:4.0 out of 5
  • Customer Care:3.0 out of 5
  • Recommend Product: Yes
Strawberry Cosmetics (Internet Services) Limited

There was no way of knowing how much the

By sarah wilkinson (13/03/2008)

There was no way of knowing how much the shipping fee might be and suggested there wouldn t be one at the checkout and before paying but when the parcel arrived there was a £15.00 fee to pay. I think it would be helpful to know how much this might be at the time so you know what to expect. Despite this I still made a good saving on my products and would probably use this sight again in the future.

Reply From Strawberrynet

23/05/2008

We are very sorry for your unhappy experience with customs.

We have no intention to hide any cost which may be incurred or mislead our customers. Our policy on VAT and customs taxes is shown in the 'Customer Service' section of our website, under 'Delivery' on our Frequently Asked Questions page; during the checkout process; and on your order confirmation e-mail.

As per our policy, we will reimburse the customs duty to you. Please kindly collect the package, pay any fees due and then e-mail a scan of the receipt, or fax the receipt to us at 00 852 2811 5138. After we have received your receipt, we will reimburse the amount charged by crediting your credit card.

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