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'AVOID STRAWBERRYNET AT ALL COSTS.' Ordered before Christmas and received goods in good time. Read about customs charges and their refund policy (clearly stated as, customs refunds will not be obligatory, but as a goodwill measure) and felt ok with this. Charged £17.15 customs on £51.77 order. Emailed company copy of receipt on 16TH Dec. Said they would refund, no problem. What a laugh!! Several emails later and after sending proof of customs charges several times, as requested by them, one month on still no sign of a refund and all I get is the 'standard response' email. Given up any hope of refund and take my advice and AVOID STRAWBERRYNET AT ALL COSTS!!
I ordered many products over the years, having them shipped to the US, to Germany and to the UK. Now it seems that the company can sell to no European country except the UK - I can't even call up the site: "Access Denied You don't have permission to access "http://www.strawberrynet.com/" on this server." WHY??????????? I was always very pleased with their service.
Only problem I had was the fact that it was being imported to UK so had customs etc to pay which broughtthe price up.
About 30% cheaper than other UK shops. Customs/Post Office charges re-fund initiated within a few hours of my email and received in full approx 4 days later. Very pleased.
good service, good product, nicely packaged. would use again!