about Kelkoo


Top Frequently Asked Questions

Below are the answers to the most frequently asked questions about Kelkoo, we hope you find them helpful.

 

Is Kelkoo a shop?
No, we are not a shop. We are a price comparison shopping and travel website. We help you to get the best deals, by comparing the prices of retailers and travel suppliers for you. We research millions of products and thousands of suppliers so you don’t have to.

Once you decide you would like to buy a product, you click through directly to the supplier’s website. You will deal directly with the retailer or travel supplier after that stage. If you have any problems with an order you should contact the supplier directly.

Does Kelkoo search all retailers and travel suppliers on the web?
No. Efficiently comparing prices from all shops on the web would be very difficult. Instead, we work with a wide range of retailers and travel suppliers, including 17 out of the top 25 retailers in the UK.  If you are interested in products listed and you click through to the supplier’s site, the supplier pays us a small referral fee. There is no cost to you as a user.

If you can find a better price elsewhere, we’d love to hear about it! We are constantly looking for new retailers and travel suppliers to join Kelkoo, and if we find a supplier that has better offers than those on our site, we contact them and try to include them on Kelkoo.

What does Kelkoo do if I have a problem with a retailer or travel supplier listed on the site?
We’ve years of experience of dealing with online suppliers and we always keep an eye on our customers’ feedback. If we get complaints about a particular supplier, we’ll look into whether we should continue to list them or not and, if necessary, we can remove sites while they sort out the problems at their end. If you have a complaint, you can report it to our customer service department. If your complaint is about a claim or statement made in a listing which you think could be misleading or illegal, you can also report it to the Advertising Standards Authority

Please note Kelkoo cannot enter into any discussions between yourself and a supplier about goods you’ve purchased from them.

How frequently are the prices updated?
The prices on our site are updated up to 4 times daily to ensure you are always seeing the best deals. The retailers and travel suppliers we list promise us that all the information they provide about the product for sale, including the price, is accurate and up to date. They have a duty to update the information if it is inaccurate and it is very rare that the prices for a product will differ between our site and the supplier’s website. If you discover a discrepancy, please let us know because we only wish to list suppliers that deliver on their promises.

What is included in the price displayed?
Suppliers on our site are required to display the cost of the item and any postage and packaging costs (P&P costs) separately. Prices displayed include any applicable taxes and fees.

How does Kelkoo make money?
When you see a product you are interested in and you click through to the retailer or travel supplier’s site, the supplier pays us a small referral fee. With the money we make from these referral fees we regularly invest back into our websites to make our service better for you, our customers.

What does the name ‘Kelkoo’ mean?
‘Kelkoo’ is a play on words from the French phrases “Quel coup” meaning ‘What a bargain” and “Quel coût?” meaning “At what price?”. The Kelkoo name is used in all our markets. The Head Office is in Victoria, London.

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