Reviews FAQs

What are Store Ratings and Reviews?

Store ratings and reviews help users make more informed purchasing decisions and improve your shopping experience. Store star ratings provide “at-a-glance” information about how other users have liked (or disliked) a store based on a 1 to 5 star scale. Store reviews are written by users and provide more details about their experience with a particular store.

Store ratings and reviews are written by third parties and are for informational purposes only. Kelkoo does not represent or warrant the accuracy, completeness or reliability of the information. To the maximum extent permitted by applicable law, Kelkoo excludes liability for any errors, omissions or delays in this information or for any losses, or damages arising from its display or use, including for any offers or transactions for products and services resulting from this information.

Please note that by submitting a review you agree that your use of store reviews and ratings are governed by the Store Review Guidelines and Kelkoo Terms of Use, the latter prevailing over the former and the FAQs in the event of any conflict or ambiguity arising.


How is the “Average store Rating” calculated?

The Average store Rating is a weighted average, based on at least 5 posted ratings for that store.

What does the number of ratings indicate?

Number of ratings are used to calculate the Overall average rating.

Is every store rated?

Kelkoo would like every store to participate in the Ratings and Reviews system. Some stores will be shown with a “Read reviews in progress” because no rating is displayed until a store has at least 5 posted ratings. This is to improve the statistical relevancy of the displayed store ratings. If a store has no ratings posted, nothing is displayed.

What does “Reviews in Progress” mean?

“Reviews in Progress” means that a store has not yet received enough ratings to calculate an Average store Rating. A minimum of 5 posted ratings is required before an average rating will appear for a shop.

How do I submit a store rating and review?

In order to submit a store rating and review, you must have a Kelkoo account and be signed in. When viewing a store, click on the “write a review” link and use the form to write a review.

Your review must comply with the Store Review Guidelines and Kelkoo Terms of Use. Reviews typically appear on the site within 2-4 working days.

Can I submit more than one review for a store?

You can only write one review per store.

What are the guidelines for writing a review?

Before you start, please read our Store Review Guidelines. Kelkoo reserves the right to refuse or remove any review that does not comply with these Guidelines or the Kelkoo Terms of Use, as determined by Kelkoo in its sole discretion, and to terminate your Kelkoo account (including email) for a violation. Kelkoo is not responsible or liable in any way for ratings and reviews posted by its users.

Can I include links or other HTML in my review?

No, reviews should be text only. Reviews that include links or HTML tags may be rejected.

Why isn’t my review showing up?

In general, reviews will typically appear within 2-4 business days. However, reviews that violate our Store Review Guidelines or Kelkoo Terms of Use may be removed or rejected without notice, as determined by Kelkoo in its sole discretion. Please read the Store Review Guidelines for further information on what constitutes an acceptable review.

How often are store ratings and reviews updated?

Store ratings are updated daily.

How do I report an abusive, off-topic, or otherwise objectionable review that I think should be taken down?

Reviews that appear abusive, off-topic, or otherwise objectionable may violate Kelkoo’s Guidelines and/or Terms of Service. To make a report, go back to the review and click on the “Report abuse” link at the bottom of the review. Submit the form with your email address, and details about why the review should be taken down. Kelkoo Customer Care will look at the review and take appropriate action, in accordance with our Guidelines and Terms of Service. While Kelkoo will examine reviews that are called to our attention, we do not guarantee that we will remove any review.

Can I edit or delete my review?

It’s not currently possible to edit your own review. However, if you wish to completely delete your review, return to the review that you wrote and click on “report abuse.” In the feedback part of the form, let us know that you would like your review deleted. Once your account information is verified, your review will be removed.