What Is Kelkoo?

Kelkoo is an online shopping search engine. We're not a shop - we can help you find lots of products but you can't buy directly from us. The purpose of our free service is to help you save time and make sure you are getting a good deal on whichever product you want to buy. There are over 250 departments on Kelkoo, from kettles to new cars, perfume to rugby kits.

If you have questions about a particular product, or need advice on a type of product you'll need to contact the shop that is selling that product as you found it on Kelkoo. Scroll down for an illustration of how this should be done.

Your Search Options

Kelkoo now offers you a choice of different ways to search for the product you want - the Product Search option and the Category Search option.

The Product Search is the simplest and quickest way to search the whole site and is also an excellent way to find what products are available. For instance if you wanted to buy some sort of Harry Potter gift, but weren't sure what type of product you wanted (book, film, video game etc.) the Product Search will give you a full list of all the Harry Potter products available through Kelkoo. This is the super-fast (typical search time 0.227 seconds) search, but is more general than the category search. You'll find the Product Search on the top of all pages, give it a try below:

The Category Search is the best option for comparing features and prices for a specific product. You're best using Category Search when you know what you want and want to compare prices or find out more about a product.

What if my search doesn't work?

General Search advice

In order to get the best results, only type the main keywords that refer to what you are looking for.

Leave out words like 'the' and 'a'.

Check that you have spelt everything correctly.

Try making your search slightly less specific. We may have the results you are looking for but very specific search terms may limit the search results displayed.

Category Search problems:

You don't need to fill the whole set of boxes in to get the most accurate and useful set of results. For example, to get the most comprehensive list of different prices for J K Rowling's 'Harry Potter and the Goblet of Fire' type in 'Rowling' for the author and 'goblet' in the title.

If your Category Search is not successful, it may be worth trying the Product Search. Not only will this remove any category restrictions allowing you to search the entire site, but some retailers are only listed in the Product Search.

If you're stuck, please email us and we will try to get back to you within 24 hours Monday to Friday, 9-5pm. During weekends you will need to wait until Monday morning, sorry!

How you should contact a shop depends on the type of search you have carried out - a Product Search or a Category search. If you have used the Product Search, you can click on the "View" button to visit the retailer's website to find their contact details. These are usually found in their "contact us" or "About us" pages.

If you have used the Category Search, you can use the following information to contact a shop.

Let's assume you are looking to compare prices on a book. The results you are shown will look a little like the image below. If you were looking to find contact details for Blackwells, you should click the "Shop Info" link circled in red.

You will now see another page with information about Blackwells, including their contact information.

As long as you take care when shopping online, you should find everything's safe and secure. Find out more from ISIS on our Safe Shopping page.