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Kelkoo Customer Service Policy

Feedback and Enquiries

Kelkoo offer you the opportunity to search online stores for a huge range of products, helping you find the best deals every time you shop online - without having to spend hours scouring every website listed by conventional search engines. Once you've found the product you are interested in on Kelkoo, you can click through to one of the stores that stock the item to find out any extra information we don't carry on Kelkoo, and to place your order.

Kelkoo offers a customer service facility should you have problems using our site.

We rely on our users to help keep Kelkoo clean, and only list stores that deliver on their promises. If you have a bad experience with a store you found through Kelkoo, please tell us on customer services Kelkoo will listen to your email and take action where appropriate. It's in our interests to keep the Kelkoo service reliable by only working with trustworthy stores.

Please note that the best people to help you regarding questions about a particular product are the shops you see listed on Kelkoo for your search - you'll find customer service information listed on their site. If you are having trouble with your order, again the best solution is to contact the shop itself - your personal order details are protected by the Data Protection Act, so the shop you placed the order with will be the place to let you know what's happening with your order.

How to contact Kelkoo

Email:
Like most online services, the quickest way to get in contact with our customer services department is to email them directly - they'll respond to you as soon as they possibly can during weekdays.

Post:
If you wish to send us a letter, please write to:

Customer Services
Kelkoo UK
125 Shaftsbury Avenue
London
WC2H 8AD.

We can get our response to you a lot faster if you can include a reply email address in your letter. If this is not possible, we will aim to respond by mail. Please provide an SAE so we can mail our reply to you.

Other useful information

Some of these other pages may be useful for your enquiry: